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Customer Technical Advocate Jobs (NOW HIRING)

Generac

Technical Advocate

South Burlington, VT

At least 3 months of customer service or mechanical experience and/or training * High School ... This position works under the direct supervision of the Supervisor, Technical support. MINIMUM ...

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Customer Technical Advocate information

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$14

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How much do customer technical advocate jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer technical advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, and certain specialized content producers can earn $150,000 or more annually. These positions often require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

What are the key skills and qualifications needed to thrive as a Customer Technical Advocate, and why are they important?

To thrive as a Customer Technical Advocate, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer support or technical roles. Familiarity with CRM platforms, ticketing systems, and relevant product certifications is often required. Outstanding communication, patience, and the ability to empathize with customers are vital soft skills for building trust and resolving issues effectively. These skills ensure customers receive knowledgeable assistance, leading to higher satisfaction and loyalty while supporting product success.

How much do you get paid to be an advocate?

Customer Technical Advocates typically earn between $40,000 and $70,000 annually, depending on experience, location, and company size. Compensation may include benefits such as health insurance, paid time off, and opportunities for skill development in technical support and customer service.

How does a Customer Technical Advocate typically collaborate with product and engineering teams to resolve customer issues?

Customer Technical Advocates act as a crucial bridge between customers and internal teams. They gather detailed feedback and technical issues from customers, then work closely with product managers and engineers to communicate these insights, prioritize bug fixes, and suggest improvements. Regular meetings or ticketing systems are often used to track progress and ensure issues are addressed efficiently. This collaborative approach helps ensure customer needs are met while also driving continuous product enhancements.

What is the difference between Customer Technical Advocate vs Customer Support Specialist?

AspectCustomer Technical AdvocateCustomer Support Specialist
Required credentialsTechnical certifications, knowledge of products/servicesBasic customer service skills, sometimes certifications
Work environmentTechnical teams, product-focusedCustomer service centers, call/support desks
Employer/industry usageTech companies, SaaS providersVarious industries, retail, telecom
Common search intentTechnical problem resolution, product expertiseGeneral customer inquiries, issue resolution

The main difference is that Customer Technical Advocates focus on technical problem-solving and product expertise, often requiring technical certifications. Customer Support Specialists handle broader customer inquiries and basic issue resolution. Both roles are essential in customer service but differ in technical depth and focus.

What does a customer advocate do?

A customer advocate is responsible for representing and supporting customers by addressing their concerns, providing solutions, and ensuring a positive experience. They often communicate with customers via phone, email, or chat, and use tools like CRM software to track interactions and issues. The role requires strong communication skills, problem-solving abilities, and a focus on customer satisfaction.

What is a tech advocate job description?

A Customer Technical Advocate is responsible for assisting customers with technical issues, providing product support, and ensuring a positive user experience. The role often involves troubleshooting, communicating technical information clearly, and using tools like ticketing systems or live chat platforms. Strong communication skills and technical knowledge are essential for success in this position.

What is a Customer Technical Advocate?

A Customer Technical Advocate is a professional who acts as a bridge between customers and a company’s technical teams. Their primary role is to understand and address customer technical needs, problems, or feedback, ensuring customers have a positive experience with the company’s products or services. They often provide technical support, relay customer concerns to engineering or product teams, and assist in troubleshooting complex issues. By advocating for the customer, they help improve products and services while fostering customer satisfaction and loyalty.
More about Customer Technical Advocate jobs
What job categories do people searching Customer Technical Advocate jobs look for? The top searched job categories for Customer Technical Advocate jobs are:
Customer Technical Advocate jobs near you
Infographic showing various Customer Technical Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.
Technical Advocate

Technical Advocate

Generac

South Burlington, VT

Full-time

Posted 9 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

310th of 433 rated machine equipment manufacturers

Job description

We are DR Power, a Generac Company, professional power equipment done right.

Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR product and are here to help every customer regardless of when or where they made their initial purchase.

MINIMUM QUALIFICATIONS:

  • At least 3 months of customer service or mechanical experience and/or training
  • High School Diploma/GED or equivalent
  • Basic computer skills and the ability to learn new software

ESSENTIAL DUTIES:

90%

Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make parts and sales suggestions based on the discovery of customer needs. Support customers with small engine troubleshooting, shop visit set up, medium complexity machine support, quotes, and warranty order.

  • Adhere to objectives established for call quality.
  • Adhere to the standards set for attendance and schedule adherence.
  • Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.

10%

Bring important technical information to a supervisor or leads attention.

Stay up to date on products, product information, and training opportunities.

Other Duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Troubleshooting skills
  • Ability and desire to learn mechanical aspects of equipment
  • Excellent verbal communication skills - ability to communicate clearly, professionally, and in a friendly and welcoming manner.
  • Meticulous data entry skills
  • Customer Service skills
  • Time management skills
  • Sales and upselling skills
  • Ability to safeguard confidential customer information

Level of Independence: This position works under the direct supervision of the Supervisor, Technical support.

MINIMUM QUALIFICATIONS:

  • At least 3 months of customer service or mechanical experience and/or training
  • High School Diploma/GED or equivalent

Basic computer skills and the ability to learn new software

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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