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Customer Technical Advocate Jobs (NOW HIRING)

Nokia

Care Technical Customer Advocate

Coppell, TX · On-site

We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems ...

Nokia

Care Technical Customer Advocate

Coppell, TX · On-site

$89K - $166K/yr

We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems ...

Generac

Technical Advocate

South Burlington, VT

At least 3 months of customer service or mechanical experience and/or training * High School ... This position works under the direct supervision of the Supervisor, Technical support. MINIMUM ...

Viasat, Inc.

Technical Account Manager

$176K - $264K/yr

Act as the customer's technical advocate, delivering clear requirements, use cases, and priorities to Aviation Product and Operations teams * Serve as the customer's first point of technical ...

Viasat

Technical Account Manager

Carlsbad, CA · On-site

$142 - $264/hr

Act as the customer's technical advocate, delivering clear requirements, use cases, and priorities to Aviation Product and Operations teams * Serve as the customer's first point of technical ...

Viasat, Inc.

Technical Account Manager

Carlsbad, CA · On-site

$176K - $264K/yr

Act as the customer's technical advocate, delivering clear requirements, use cases, and priorities to Aviation Product and Operations teams * Serve as the customer's first point of technical ...

Viasat, Inc.

Technical Account Manager

Carlsbad, CA · On-site

$176K - $264K/yr

Act as the customer's technical advocate, delivering clear requirements, use cases, and priorities to Aviation Product and Operations teams * Serve as the customer's first point of technical ...

Runbiz

Technical Alignment Manager

Amarillo, TX · On-site

$55K - $75K/yr

Essential Roles and Responsibilities: · Customer Technical Relationship and Technical Advocate · Keeper of best practices (LifeCycle Insights) · Learn, Improve, and Implement Best Practices · ...

Cursor

Field Engineer

San Francisco, CA · On-site

... customer's technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering • Collaborate with post-sales teams to ensure a smooth handoff and ...

Oracle

Customer Engineering Architect

Nashville, TN · On-site

Act as the strategic customer technical advocate when working with engineering teams to improve OCI reliability, usability, and operational readiness. * Stay current on emerging cloud, AI, GPU, HPC ...

Oracle

Customer Engineering Architect

Nashville, TN · On-site

Act as the strategic customer technical advocate when working with engineering teams to improve OCI reliability, usability, and operational readiness. * Stay current on emerging cloud, AI, GPU, HPC ...

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Customer Technical Advocate information

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$47

How much do customer technical advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer technical advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer technical advocate?

A Customer Technical Advocate is a professional who acts as a bridge between customers and a company’s technical teams. Their primary role is to understand and address customer technical needs, problems, or feedback, ensuring customers have a positive experience with the company’s products or services. They often provide technical support, relay customer concerns to engineering or product teams, and assist in troubleshooting complex issues. By advocating for the customer, they help improve products and services while fostering customer satisfaction and loyalty.

How does a customer technical advocate typically collaborate with product and engineering teams to resolve customer issues?

Customer Technical Advocates act as a crucial bridge between customers and internal teams. They gather detailed feedback and technical issues from customers, then work closely with product managers and engineers to communicate these insights, prioritize bug fixes, and suggest improvements. Regular meetings or ticketing systems are often used to track progress and ensure issues are addressed efficiently. This collaborative approach helps ensure customer needs are met while also driving continuous product enhancements.

What are the key skills and qualifications needed to thrive as a customer technical advocate, and why are they important?

To thrive as a Customer Technical Advocate, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer support or technical roles. Familiarity with CRM platforms, ticketing systems, and relevant product certifications is often required. Outstanding communication, patience, and the ability to empathize with customers are vital soft skills for building trust and resolving issues effectively. These skills ensure customers receive knowledgeable assistance, leading to higher satisfaction and loyalty while supporting product success.

What is the difference between Customer Technical Advocate vs Customer Support Specialist?

AspectCustomer Technical AdvocateCustomer Support Specialist
Required credentialsTechnical certifications, knowledge of products/servicesBasic customer service skills, sometimes certifications
Work environmentTechnical teams, product-focusedCustomer service centers, call/support desks
Employer/industry usageTech companies, SaaS providersVarious industries, retail, telecom
Common search intentTechnical problem resolution, product expertiseGeneral customer inquiries, issue resolution

The main difference is that Customer Technical Advocates focus on technical problem-solving and product expertise, often requiring technical certifications. Customer Support Specialists handle broader customer inquiries and basic issue resolution. Both roles are essential in customer service but differ in technical depth and focus.

More about Customer Technical Advocate jobs

What job categories do people searching Customer Technical Advocate jobs look for?

The top searched job categories for Customer Technical Advocate jobs are:

Customer Technical Advocate jobs near you
Infographic showing various Customer Technical Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Care Technical Customer Advocate

Nokia

Coppell, TX • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 19 hours ago

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

We invite experienced, customer-facing professionals to apply for the Customer Technical Advocate role, where you will engage consultatively with our customers, solutions, marketing, and systems engineering teams. This position requires hands-on expertise in administering and operating the Nokia NSP product, coupled with a strong desire to help our customers advance their automation capabilities. If you are passionate about driving technical solutions and fostering collaborative success, we encourage you to apply.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. 

Learn more about life at Nokia.


Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits in US:
  • Corporate Retirement Savings Plan
  • Health and dental benefits
  • Short-term disability, and long-term disability
  • Life insurance, and AD&D - Company paid 2x base pay
  • Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
  • Paid time off for holidays and Vacation
  • Employee Stock Purchase Plan
  • Tuition Assistance Plan
  • Adoption assistance
  • Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.


Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

You have:

  • Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent relevant professional experience.
  • 5+ years of relevant experience with a telecommunications equipment vendor or service provider, configuring, monitoring, and troubleshooting IP/MPLS networks using protocols such as OSPF, ISIS, BGP, MPLS, and L2/L3 VPNs over MPLS.
  • 5+ years of experience administering and operating network management systems.
  • 3+ years of hands-on experience in Linux system administration, particularly with Red Hat and CentOS environments.
  • 3+ years of experience operating and troubleshooting software applications within virtualized environments and systems.
  • 3+ years of experience in automation and Operations Support Systems (OSS) integration.
  • Strong knowledge of Nokia networking products and platforms, including NSP, 5620 SAM, 7x50, and related technologies.
  • Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with end clients and technical stakeholders.
  • Nokia SRA, Cisco CCIE, Juniper JNCIE, or equivalent industry certification preferred.


 

  • Escalations for tickets customer feels are not being worked or are technically challenging to resolve
  • Ensure customer support cases have been assigned appropriate Severity/Priority and communicate to support delivery team for proper level of attention 
  • Outage Service Failure Reports (SFR) and Root Cause Analysis (RCA) requests for an outage, incident, or hot issue (led by the Incident Manager in the case of outage)
  • Monitor Nokia Product Alerts and inform the customer of applicable information. Assist with licensing issue(s) using ASLM
  • Provide Technical Support engagement training and knowledge transfer related to case/ticket management including best practices for processes and services 
  • Evaluate customer networks for performance, scalability, manageability, and security. 
  • Configure equipment and services. Test and support networks in various stages of deployment. Provide recommendations to optimize the network operations and performance. 
  • Work with internal technical teams for product placement and feature improvements for reliability, availability, and serviceability. 
     

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