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Customer Technical Advocate Jobs (NOW HIRING)

Runbiz

Technical Alignment Manager

Amarillo, TX · On-site

$55K - $75K/yr

Essential Roles and Responsibilities: · Customer Technical Relationship and Technical Advocate · Keeper of best practices (LifeCycle Insights) · Learn, Improve, and Implement Best Practices · ...

Cursor

Field Engineer

San Francisco, CA · On-site

... customer's technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering • Collaborate with post-sales teams to ensure a smooth handoff and ...

BAE Systems

Dir I- Technical

Fort Wayne, IN · On-site

$153K - $260K/yr

Serves as a technical advocate across a diverse portfolio, guiding engineering teams, influencing customer discussions, and supporting strategic business growth * Leads (system) architecture design ...

Braze

Support Engagement Lead

New York, NY · On-site

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

San Francisco, CA

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Denver, CO

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Denver, CO · On-site

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Chicago, IL · On-site

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

San Francisco, CA · On-site

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Clariti Cloud Inc.

Technical Account Manager

Track and communicate action items, risks, and progress across all technical workstreams, ensuring nothing falls through the cracks on either side Technical Advocacy for Customers * Own the technical ...

Onehouse

Senior Developer Advocate

A Typical Day Technical Storytelling & Content Creation * Author Authoritative Content: Write high ... Gather unfiltered feedback from developers and customers to validate new capabilities, shape ...

Onehouse

OR · On-site

A Typical Day Technical Storytelling & Content Creation * Author Authoritative Content: Write high ... Gather unfiltered feedback from developers and customers to validate new capabilities, shape ...

Onehouse

Senior Developer Advocate

OR · Remote

A Typical Day Technical Storytelling & Content Creation * Author Authoritative Content: Write high ... Gather unfiltered feedback from developers and customers to validate new capabilities, shape ...

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Customer Technical Advocate information

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How much do customer technical advocate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer technical advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media executives, media directors, and certain specialized content producers can earn $150,000 or more annually. These positions often require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

What are the key skills and qualifications needed to thrive as a Customer Technical Advocate, and why are they important?

To thrive as a Customer Technical Advocate, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer support or technical roles. Familiarity with CRM platforms, ticketing systems, and relevant product certifications is often required. Outstanding communication, patience, and the ability to empathize with customers are vital soft skills for building trust and resolving issues effectively. These skills ensure customers receive knowledgeable assistance, leading to higher satisfaction and loyalty while supporting product success.

How much do you get paid to be an advocate?

Customer Technical Advocates typically earn between $40,000 and $70,000 annually, depending on experience, location, and company size. Compensation may include benefits such as health insurance, paid time off, and opportunities for skill development in technical support and customer service.

How does a Customer Technical Advocate typically collaborate with product and engineering teams to resolve customer issues?

Customer Technical Advocates act as a crucial bridge between customers and internal teams. They gather detailed feedback and technical issues from customers, then work closely with product managers and engineers to communicate these insights, prioritize bug fixes, and suggest improvements. Regular meetings or ticketing systems are often used to track progress and ensure issues are addressed efficiently. This collaborative approach helps ensure customer needs are met while also driving continuous product enhancements.

What is the difference between Customer Technical Advocate vs Customer Support Specialist?

AspectCustomer Technical AdvocateCustomer Support Specialist
Required credentialsTechnical certifications, knowledge of products/servicesBasic customer service skills, sometimes certifications
Work environmentTechnical teams, product-focusedCustomer service centers, call/support desks
Employer/industry usageTech companies, SaaS providersVarious industries, retail, telecom
Common search intentTechnical problem resolution, product expertiseGeneral customer inquiries, issue resolution

The main difference is that Customer Technical Advocates focus on technical problem-solving and product expertise, often requiring technical certifications. Customer Support Specialists handle broader customer inquiries and basic issue resolution. Both roles are essential in customer service but differ in technical depth and focus.

What does a customer advocate do?

A customer advocate is responsible for representing and supporting customers by addressing their concerns, providing solutions, and ensuring a positive experience. They often communicate with customers via phone, email, or chat, and use tools like CRM software to track interactions and issues. The role requires strong communication skills, problem-solving abilities, and a focus on customer satisfaction.

What is a tech advocate job description?

A Customer Technical Advocate is responsible for assisting customers with technical issues, providing product support, and ensuring a positive user experience. The role often involves troubleshooting, communicating technical information clearly, and using tools like ticketing systems or live chat platforms. Strong communication skills and technical knowledge are essential for success in this position.

What is a Customer Technical Advocate?

A Customer Technical Advocate is a professional who acts as a bridge between customers and a company’s technical teams. Their primary role is to understand and address customer technical needs, problems, or feedback, ensuring customers have a positive experience with the company’s products or services. They often provide technical support, relay customer concerns to engineering or product teams, and assist in troubleshooting complex issues. By advocating for the customer, they help improve products and services while fostering customer satisfaction and loyalty.
More about Customer Technical Advocate jobs
What job categories do people searching Customer Technical Advocate jobs look for? The top searched job categories for Customer Technical Advocate jobs are:
Customer Technical Advocate jobs near you
Infographic showing various Customer Technical Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.
Customer Technical Support Specialist

Customer Technical Support Specialist

Johnson Health Tech Companies

Cottage Grove, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

149th of 485 rated machine equipment manufacturers

Job description

Job Type
Full-time
Description
Help Customers Stay Connected, Confident, and Moving
At Johnson Health Tech North America, we create fitness experiences that help people move better, feel stronger, and stay connected to their wellness goals. Our Customer Technical Support team plays a key role in that mission by helping customers get the most out of our connected fitness products, software applications, and online store.
We're looking for a Customer Technical Support Specialist I who enjoys solving problems, supporting customers, and working in a fast-paced environment where no two questions are exactly the same. If you're someone who can stay calm under pressure, think through technical issues, and create a positive customer experience along the way, this could be a great fit.
Why This Role Matters
When a customer reaches out, they're often looking for more than a quick answer - they're looking for confidence that someone understands the issue and can help them move forward. In this role, you'll troubleshoot hardware, software, connectivity, account access, firmware, machine operation, order management, shipping, returns, warranties, and replacement requests.
You'll be part problem-solver, part customer advocate, and part connector between customers and the teams that help improve our products and processes.
How You'll Make an Impact
Solve Customer Questions with Confidence
  • Troubleshoot hardware, software, connectivity, account access, firmware updates, and machine operation concerns.
  • Support customers through phone and email interactions with professionalism, accuracy, and empathy.
  • Manage order-related inquiries, including order status, shipping issues, returns, service provider visits, cancellations, warranty requests, and replacement needs.
  • Follow established diagnostic protocols, policies, and workflows to provide consistent and efficient support.

Keep the Details Moving
  • Accurately document customer interactions, resolutions, and escalations in ticketing systems.
  • Use internal knowledgebase resources to support troubleshooting, promotions, known issues, and software updates.
  • Identify recurring issues and communicate trends or potential product concerns to leads, Tier 2 support, or leadership.
  • Meet or exceed departmental goals related to response time, resolution rate, quality, and customer satisfaction.

Collaborate Across the Business
  • Partner with product development, quality, logistics, and other internal teams to support successful issue resolution.
  • Participate in cross-training and skill-building opportunities to expand your knowledge and strengthen team coverage.
  • Contribute ideas that help improve workflows, processes, and the overall customer experience.
  • Support department initiatives focused on process refinement and quality improvement.

Requirements
What You'll Need to Succeed
Education
  • High school diploma or equivalent required.
  • Advanced degree or certificate preferred.

Experience
  • 1-2 years of experience in customer service, call center, or technical support preferred.
  • Experience troubleshooting hardware, software, or connected devices strongly preferred.
  • Experience with order management, logistics, or e-commerce processes preferred.
  • Experience in the fitness or consumer technology industry is a plus.

Skills That Will Help You Thrive
  • Strong written and verbal communication skills.
  • Comfort navigating multiple computer systems, databases, and communication platforms at the same time.
  • Strong critical thinking and problem-solving skills.
  • Ability to prioritize tasks and manage time in a fast-paced environment.
  • Professionalism, adaptability, and emotional intelligence in customer interactions.
  • A team-oriented mindset and willingness to cross-train across functions.
  • Strong attention to detail and commitment to accurate documentation.

Ready to Help Customers Move Forward?
If you enjoy solving problems, supporting customers, and being part of a team that takes pride in delivering strong customer experience, we'd like to hear from you. Join Johnson Health Tech North America and help customers stay connected, confident, and moving.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Time Off benefits
  • Product discounts
  • Wellness programs

Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

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