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Customer Technical Advocate Jobs (NOW HIRING)

Anysphere, Inc

Field Engineer

New York, NY · On-site

Act as the customer's technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering * Collaborate with post-sales teams to ensure a smooth handoff ...

Onehouse

Senior Developer Advocate

Concord, NC · Remote

A Typical Day Technical Storytelling & Content Creation * Author Authoritative Content: Write high ... Gather unfiltered feedback from developers and customers to validate new capabilities, shape ...

Braze

Support Engagement Lead

Chicago, IL · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Amazon

Senior Technical Product Manager, AWS EC2

Seattle, WA · On-site

$144K - $190K/yr

Act as a technical advocate for customers, representing their needs and challenges to the product development team. Develop a comprehensive understanding of the broader AWS ecosystem and how EC2 ...

Anysphere, Inc

Field Engineer, Life Sciences

Act as the customer's technical advocate internally with Product and Engineering * Partner with post-sales to hand off cleanly and set up onboarding for success * Stay sharp on Cursor and the ...

Braze

Support Engagement Lead

New York, NY · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Austin, TX · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Amazon

Senior Technical Product Manager, AWS EC2

Seattle, WA · On-site

$144K - $190K/yr

Act as a technical advocate for customers, representing their needs and challenges to the product development team. Develop a comprehensive understanding of the broader AWS ecosystem and how EC2 ...

Motorola Solutions

APX Customer Success Advocate

Charlotte, NC · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

New Orleans, LA · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Atlanta, GA · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Jackson, MS · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Bentonville, AR · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Nashville, TN · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Huntsville, AL · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Charleston, SC · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

Motorola Solutions

APX Customer Success Advocate

Plantation, FL · On-site

$90K - $105K/yr

  • Medical

  • Dental

  • Retirement

Department OverviewThe Motorola Solutions Customer Success Team empowers our customers to identify ... Technical Advocacy: Translate public safety best practices into credible recommendations, helping ...

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Showing results 41-60

All JobsCustomer Technical Advocate Jobs

Customer Technical Advocate information

See salary details

$14

$21

$47

How much do customer technical advocate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer technical advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer technical advocate, and why are they important?

To thrive as a Customer Technical Advocate, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer support or technical roles. Familiarity with CRM platforms, ticketing systems, and relevant product certifications is often required. Outstanding communication, patience, and the ability to empathize with customers are vital soft skills for building trust and resolving issues effectively. These skills ensure customers receive knowledgeable assistance, leading to higher satisfaction and loyalty while supporting product success.

How does a customer technical advocate typically collaborate with product and engineering teams to resolve customer issues?

Customer Technical Advocates act as a crucial bridge between customers and internal teams. They gather detailed feedback and technical issues from customers, then work closely with product managers and engineers to communicate these insights, prioritize bug fixes, and suggest improvements. Regular meetings or ticketing systems are often used to track progress and ensure issues are addressed efficiently. This collaborative approach helps ensure customer needs are met while also driving continuous product enhancements.

What is the difference between Customer Technical Advocate vs Customer Support Specialist?

AspectCustomer Technical AdvocateCustomer Support Specialist
Required credentialsTechnical certifications, knowledge of products/servicesBasic customer service skills, sometimes certifications
Work environmentTechnical teams, product-focusedCustomer service centers, call/support desks
Employer/industry usageTech companies, SaaS providersVarious industries, retail, telecom
Common search intentTechnical problem resolution, product expertiseGeneral customer inquiries, issue resolution

The main difference is that Customer Technical Advocates focus on technical problem-solving and product expertise, often requiring technical certifications. Customer Support Specialists handle broader customer inquiries and basic issue resolution. Both roles are essential in customer service but differ in technical depth and focus.

What does a customer technical advocate do?

A customer technical advocate is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide technical support, and communicate solutions clearly, often using tools like ticketing systems and remote support software. Strong communication skills and technical knowledge are essential for success in this role.

What is a customer technical advocate?

A Customer Technical Advocate is a professional who acts as a bridge between customers and a company’s technical teams. Their primary role is to understand and address customer technical needs, problems, or feedback, ensuring customers have a positive experience with the company’s products or services. They often provide technical support, relay customer concerns to engineering or product teams, and assist in troubleshooting complex issues. By advocating for the customer, they help improve products and services while fostering customer satisfaction and loyalty.
More about Customer Technical Advocate jobs

What job categories do people searching Customer Technical Advocate jobs look for?

The top searched job categories for Customer Technical Advocate jobs are:

Customer Technical Advocate jobs near you
Infographic showing various Customer Technical Advocate job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Field Engineer

Anysphere, Inc

New York, NY • On-site

Full-time

Re-posted 11 days ago

Job description

Solutions • Full-time • San Francisco; New York
Apply
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
About the Role
We're hiring Field Engineers to partner with prospective and strategic enterprise customers. As a Field Engineer, you'll be the technical face of Anysphere in the field, helping customers evaluate Cursor, guiding them through proofs of concept, and ensuring they see the full value of AI in their engineering workflows.
You'll work hand-in-hand with Sales, Product, and Engineering to scope solutions, demonstrate capabilities, and act as a trusted advisor to technical stakeholders. This is a highly customer-facing role where you'll combine deep technical fluency with strong communication skills to drive adoption and influence product direction.
What you'll do
  • Partner with Account Executives to lead technical discovery, demos, and proof-of-concept engagements
  • Build trusted relationships with engineering leaders, architects, and developers, serving as their technical advisor
  • Translate customer requirements into solution designs, guiding them on best practices for rollout, prompt strategy, and context configuration
  • Develop and deliver technical presentations, whiteboard sessions, and hands-on workshops tailored to customer needs
  • Act as the customer's technical advocate internally, influencing roadmap priorities and escalating feedback to Product and Engineering
  • Collaborate with post-sales teams to ensure a smooth handoff and successful customer onboarding
  • Maintain deep knowledge of Cursor's capabilities and competitive landscape to position our value effectively
  • Support strategic account planning and help drive expansion opportunities with technical validation

You may be a fit if
  • You have strong communication skills and executive presence, equally comfortable coding alongside developers or presenting to CTOs
  • You have a deep understanding of the software development lifecycle, modern engineering org structures, and developer productivity challenges
  • You have hands-on technical ability, you don't need to be a full-time engineer, but you should be fluent in technical workflows, AI tooling, and debugging complex environments
  • You are customer-obsessed with a knack for translating technical details into business impact
  • You have experience in Field Engineering, Solutions Architecture, Pre-Sales, or Consulting for enterprise software
  • You thrive in a startup environment: resourceful, adaptable, and proactive in creating solutions

Apply