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Customer Technical Advocate Jobs (NOW HIRING)

Akoya External

Solution Architect

Raleigh, NC · On-site

$61.25 - $80.75/hr

Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering * Partner with Product Development to improve deployment ease, documentation, and ...

New

Anysphere, Inc

Field Engineer, Life Sciences

Act as the customer's technical advocate internally with Product and Engineering * Partner with post-sales to hand off cleanly and set up onboarding for success * Stay sharp on Cursor and the ...

Braze

Support Engagement Lead

New York, NY · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Austin, TX · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Braze

Support Engagement Lead

Chicago, IL · On-site

$85K - $112K/yr

Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.

Amazon

Senior Technical Product Manager, AWS EC2

Seattle, WA · On-site

$144K - $190K/yr

Act as a technical advocate for customers, representing their needs and challenges to the product development team. Develop a comprehensive understanding of the broader AWS ecosystem and how EC2 ...

Akoya

Solution Architect

Boston, MA · On-site

$68.50 - $90.25/hr

Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering * Partner with Product Development to improve deployment ease, documentation, and ...

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Customer Technical Advocate information

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$14

$21

$47

How much do customer technical advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer technical advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer technical advocate?

A Customer Technical Advocate is a professional who acts as a bridge between customers and a company’s technical teams. Their primary role is to understand and address customer technical needs, problems, or feedback, ensuring customers have a positive experience with the company’s products or services. They often provide technical support, relay customer concerns to engineering or product teams, and assist in troubleshooting complex issues. By advocating for the customer, they help improve products and services while fostering customer satisfaction and loyalty.

How does a customer technical advocate typically collaborate with product and engineering teams to resolve customer issues?

Customer Technical Advocates act as a crucial bridge between customers and internal teams. They gather detailed feedback and technical issues from customers, then work closely with product managers and engineers to communicate these insights, prioritize bug fixes, and suggest improvements. Regular meetings or ticketing systems are often used to track progress and ensure issues are addressed efficiently. This collaborative approach helps ensure customer needs are met while also driving continuous product enhancements.

What are the key skills and qualifications needed to thrive as a customer technical advocate, and why are they important?

To thrive as a Customer Technical Advocate, you need a solid understanding of technical products or services, strong problem-solving abilities, and experience in customer support or technical roles. Familiarity with CRM platforms, ticketing systems, and relevant product certifications is often required. Outstanding communication, patience, and the ability to empathize with customers are vital soft skills for building trust and resolving issues effectively. These skills ensure customers receive knowledgeable assistance, leading to higher satisfaction and loyalty while supporting product success.

What is the difference between Customer Technical Advocate vs Customer Support Specialist?

AspectCustomer Technical AdvocateCustomer Support Specialist
Required credentialsTechnical certifications, knowledge of products/servicesBasic customer service skills, sometimes certifications
Work environmentTechnical teams, product-focusedCustomer service centers, call/support desks
Employer/industry usageTech companies, SaaS providersVarious industries, retail, telecom
Common search intentTechnical problem resolution, product expertiseGeneral customer inquiries, issue resolution

The main difference is that Customer Technical Advocates focus on technical problem-solving and product expertise, often requiring technical certifications. Customer Support Specialists handle broader customer inquiries and basic issue resolution. Both roles are essential in customer service but differ in technical depth and focus.

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What job categories do people searching Customer Technical Advocate jobs look for?

The top searched job categories for Customer Technical Advocate jobs are:

Customer Technical Advocate jobs near you
Infographic showing various Customer Technical Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Solution Architect

Akoya External

Raleigh, NC • On-site

$61.25 - $80.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

The Role
The Solution Architect is Akoya's technical bridge between our network and the customers building on top of it, engaging from the earliest pre-sales conversations through implementation, go-live, and ongoing support. This role reports to the Head of Customer Solutions & Support. Solution Architects work hands-on with customer engineering teams - demonstrating the product, scoping integrations, configuring authentication and SSO, and troubleshooting API issues - while building trusted relationships with stakeholders ranging from individual developers to executives. It's a highly technical, customer-facing role that combines deep API and security expertise with strong communication and problem-solving instincts.
As a Solution Architect, you will:
  • Pre-Sales & Solutioning
    • Serve as the primary technical resource for prospective and new Akoya customers throughout the sales cycle
    • Deliver technical product demonstrations and proofs-of-concept tailored to a customer's use case and existing stack
    • Gather, document, and assess integration requirements and technical specifications directly with customer engineering teams
    • Build sample code, Postman collections, or lightweight integration prototypes to validate feasibility and de-risk deals before contract signature
    • Be assertive in recommending the right solution architecture for a customer's needs and willing to raise the flag when a customer's proposed approach won't work
  • Implementation & Onboarding
    • Own the technical onboarding of new customers from contract signature through go-live
    • Configure and troubleshoot delegated authorization flows (OAuth 2.0, OIDC, SAML) and SSO integrations hands-on with customer teams
    • Debug REST/JSON API integration issues using tools such as Postman, curl, browser dev tools, and network/packet traces
    • Write and maintain integration guides, runbooks, and technical documentation for customers and internal teams
    • Run joint testing and troubleshooting sessions with customer technical teams through go-live
  • Post-Sales & Support
    • Handle escalated technical support issues, performing hands-on root-cause analysis across API, network, and authentication layers
    • Serve as the customer's technical advocate internally, relaying feedback and requirements to Product and Engineering
    • Partner with Product Development to improve deployment ease, documentation, and self-serve tooling based on field experience
    • Build and refine internal tools, scripts, and sample integrations that speed up future customer onboarding
  • Relationships & Communication
    • Build trusted technical relationships with customer engineering leads, architects, and decision-makers
    • Present technical concepts clearly to audiences ranging from individual developers to executive stakeholders
    • Travel occasionally to customer sites, conferences, or partner meetings as needed

Required Experience & Skills
  • Bachelor's degree in Computer Science, Engineering, or equivalent hands-on professional experience
  • 10+ years of experience in a client-facing role.
  • A minimum of 4-6 years of hands-on technical and design experience.
  • Proficiency in Go, with working exposure to JavaScript (Node.js), Python, or Java, comfortable writing and debugging real integration code, and code reviews
  • Deep, hands-on knowledge of RESTful JSON APIs, including designing, testing, and troubleshooting them (Postman, curl, etc.)
  • Hands-on experience implementing and troubleshooting Delegated Authorization frameworks (OAuth 2.0, OIDC, SAML), including direct experience configuring SSO
  • Strong understanding of how the internet works under the hood: DNS, proxies, firewalls, load balancers, CDNs, and TLS/certificates
  • Exceptional communication and able to flex between whiteboard-level technical detail and executive-level framing
  • Strong troubleshooting instincts and a bias toward hands-on diagnosis over escalation
  • Comfortable being client-facing, including raising concerns when a customer's proposed direction won't work
  • Flexibility to travel occasionally

Preferred Experience/Skills
  • Hands-on cloud experience, preferably AWS (IAM, API Gateway, Lambda, VPC/networking)
  • Experience working in a fintech or other regulated financial services environment
  • Familiarity with open banking / financial data standards: Financial Data Exchange (FDX), OFX, and FIX
  • Working knowledge of security and privacy compliance frameworks (NIST, ISO 27001, PCI DSS, SOC 2)
  • Prior experience as a Solutions Architect, Sales/Systems Engineer, or Developer Advocate in a technical pre-sales or customer-facing role
  • Experience building internal tools, SDKs, or sample apps that accelerate partner integrations

Our Commitment
Akoya is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We're committed to building an inclusive, welcoming workplace where people feel supported, respected, and empowered to do their best work.
We know that experience can come from many different paths. We value diverse perspectives and encourage candidates from all backgrounds to apply, even if they don't meet all listed qualifications. If you're excited about this role but don't meet every single requirement, we still encourage you to apply. You may be the right candidate for this role or another opportunity at Akoya.
Where We Work
Akoya is remote-first, with this role open to candidates currently located within commuting distance of Boston, MA, New York, NY, and Raleigh, NC. While our teams work primarily remote, we are building talent hubs in these locations to create opportunities for in-person collaboration, team connection, and professional development.
Compensation & Benefits
The expected base salary for this role is $140,000 - $170,000.
The actual base salary offered considers the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors. Base salary is one component of the total compensation package, which includes employer-subsidized medical, dental, and vision coverage, company-sponsored life insurance, 401(k) matching, flexible PTO, and paid parental leave. Some roles may be eligible for a performance-based bonus.
Candidates who receive offers must complete successful criminal background, drug, and credit screenings.
The actual base pay offered may take into account the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors.
Hiring Range:
$140,000-$170,000 USD

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