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Client Advocate Jobs in Dallas, TX (NOW HIRING)

Paychex

PEO Client Advocate

Irving, TX · On-site +1

$24.18 - $37.99/hr

Customer Advocacy - Preferred * Paychex - Preferred * Client Education - Preferred * Process Improvement - Preferred * Personalized Service - Preferred * Value Propositions - Preferred * Employee ...

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All JobsClient Advocate JobsClient Advocate Jobs in Dallas, TX

Client Advocate information

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$14

$21

$46

How much do client advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client advocate in Dallas, TX is $21.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $23.32 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

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Cities near Dallas, TX with the most Client Advocate job openings:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Dallas, TX as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, and 5% Contract. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution, with an average salary of $41,339 per year, or $19.9 per hour.

Client Advocate (PRN)

The Archway Careers

Fort Worth, TX • On-site

Other

Re-posted 22 days ago

Job description

Description
This is not easy work. It is important work.
The Archway is seeking a Client Advocate (PRN) to join our shelter team and walk alongside survivors as they reclaim safety, stability, and the next chapter of their lives.
This role is not for everyone. The work is real. The stakes are high.
If you are looking for a quiet job where every day is predictable, this is absolutely not it.
If you are looking for work that matters-deeply, urgently, and every single day-you may have just found your place.
The Opportunity
As a Client Advocate, you will be one of the steady hands and calm voices that help keep our shelter running safely and compassionately around the clock.
You will support residents during moments of crisis, transition, triumph, and everything in between. You will help create an environment where healing can begin.
Your responsibilities will include:
  • Assisting residents with daily living needs
  • Conducting intake assessments and resident orientations
  • Maintaining accurate, timely client documentation
  • Preparing rooms for new residents
  • Conducting regular safety checks throughout the facility
  • Providing general shelter coverage with confidence and minimal supervision

Who You Are
You are calm when others are not. You can walk into chaos and immediately become the most grounded person in the room. You are compassionate, but not fragile. Warm, but boundaried. Empathetic, but clear-headed.
You can manage competing priorities, unexpected situations, and emotional conversations-sometimes all before your coffee gets cold.
You are:
  • Trustworthy, dependable, and exceptionally accountable
  • An excellent communicator with strong instincts
  • Flexible enough to pivot at a moment's notice
  • Comfortable working independently and making sound decisions
  • Deeply committed to serving survivors with dignity and respect

You understand that kindness and strength are not opposites. In this role, they are both required.
What Makes This Different
At The Archway, we do not do surface-level work.
We serve survivors during some of the darkest moments of their lives. We show up with courage, compassion, and an unwavering commitment to excellence.
We are curious. We are accountable. We communicate openly. We adapt quickly. We hold ourselves-and each other-to a very high standard.
And yes, we laugh. Often. Because the work is heavy, and sometimes a well-timed laugh is exactly what keeps us all going.
This role will challenge you. It will stretch you. It will absolutely demand the very best of you.
But if you are the right person, you will leave each day knowing that your work changed someone's life.
Qualifications
  • Six months of experience in a residential facility, shelter, or similar environment required
  • Bachelor's degree in psychology, social work, sociology, or a related field preferred

Compensation is competitive and commensurate with experience, education, and qualifications. A comprehensive benefits package is also offered.
The Archway is proud to be an Equal Opportunity Employer.

Apply