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Client Advocate Jobs in Minnesota (NOW HIRING)

Christensen Group Inc

Client Advocate

Eden Prairie, MN · On-site

$55K - $70K/yr

Provide day-to-day client management and servicing * Support team in handling of calls/emails and investigates questions and concerns from insured (Billing, Change Requests, Certificates, Auto ID ...

HMG Careers

Remote Client Sales Advocate

Duluth, MN · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

MODEL CITIES OF ST PAUL INC

Shelter Advocate

Saint Paul, MN · On-site

$17 - $21/hr

Shelter Advocate Part-time Nights Who We Are Model Cities, a champion of social and economic ... The Role Ensures client data is entered into the Homeless Management Information System (HMIS ...

AWUM

Legal Advocate

Minneapolis, MN · On-site

$21 - $24/hr

Maintaining accurate client records, case plans, progress reports, etc. as required for internal ... You are able to advocate on behalf of individuals with human services systems. * You have the ...

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All JobsClient Advocate JobsClient Advocate Jobs in Minnesota

Client Advocate information

See Minnesota salary details

$13

$21

$46

How much do client advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client advocate in Minnesota is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $23.08 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

More about Client Advocate jobs

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For Client Advocate jobs in Minnesota, the most frequently searched job titles are:

What cities in Minnesota are hiring for Client Advocate jobs?

Cities in Minnesota with the most Client Advocate job openings:

What are popular job titles related to Client Advocate jobs in MN?

For Client Advocate jobs in MN, the most frequently searched job titles are:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 80% Physical, 3% Hybrid, and 17% Remote job distribution, with an average salary of $44,255 per year, or $21.3 per hour.

Client Advocate

Christensen Group Inc

Eden Prairie, MN • On-site

$55K - $70K/yr

Full-time

Posted 9 days ago

Job description

Description:

Essential Duties and Responsibilities

Account Management

  • Provide day-to-day client management and servicing
  • Support team in handling of calls/emails and investigates questions and concerns from insured (Billing, Change Requests, Certificates, Auto ID Cards, Basic Policy questions).
  • Process incoming mail (postal, email and/or faxes) for the team and distribute to team
  • Process cancellation notices/non-payment issues; Advise Client Manager/Account Executive to handle
  • Review policies, send change request to companies, update schedules and applications, and prepare for policy delivery
  • Deliver policies as directed by Producer/Client Manager/Account Executive
  • Request and prepare policy endorsements
  • Issue certificates of insurance and deliver Special Handling Certificates to Client Manager/Account Executive
  • Process client monthly reports
  • Process premium audits and deliver disputed audits to Client Manager/Account Executive
  • Follow agency procedures for EPIC (client management system).
  • Perform other duties as assigned.


Other Duties and Responsibilities

  • Maintain culture of employee ownership – contribute time and support to agency/carrier events or activities that strengthen our culture
  • Create and maintain a positive work environment
  • Accept special assignments as directed by Department Managers
  • Support agency directives in effectively managing agency/carrier relationships
  • Work openly and constructively with team members to reinforce the importance of delivering an efficient, effective and high-quality work product
  • Represent Christensen Group in the greatest professional and ethical manner possible
  • Provide the ultimate customer experience within the boundaries of the organization’s capabilities
  • Demonstrate general knowledge of agency carriers, carrier/broker marketplace and underwriting in order to coordinate with insurance companies to address client issues and solve client problems
  • Keep management informed of known actions, written or verbal that may affect the ability to successfully perform assignments or adversely affect the Company operations
  • Contribute to creating a safe and fun learning environment
  • Commit to continued education to grow skills and knowledge
Requirements:
  • At least 2 years of Business Insurance customer service experience, preferably with a construction book of business (required).
  • Ability to service a business insurance book of business with little to no guidance (required).
  • Ability to work in a team setting (required).
  • Microsoft Office experience, specifically Word and Excel (required).
  • Detail-oriented (required).
  • Ability to organize and prioritize work responsibilities (required).
  • Excellent communication skills – verbal and written (required).
  • Active Resident Property and Casualty insurance license (required).
  • Epic experience (preferred).
  • Ability to navigate insurance carrier websites (preferred).

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