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Client Advocate Jobs in Philadelphia, PA (NOW HIRING)

WTW inc.

Surety Sr. Client Advocate

Philadelphia, PA · On-site

Description The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other ...

NRI North America

Manager, Client Advocacy

Philadelphia, PA · On-site

$85K - $105K/yr

Lead and manage a team of Client Advocate professionals, providing coaching, mentorship, and performance management. * Oversee day-to-day team operations, ensuring high productivity, quality service ...

NRI North America

Manager, Client Advocacy

Philadelphia, PA · On-site +1

$85K - $105K/yr

Lead and manage a team of Client Advocate professionals, providing coaching, mentorship, and performance management. * Oversee day-to-day team operations, ensuring high productivity, quality service ...

HMG Careers

Remote Client Sales Advocate

Chester, PA · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Wilmington, DE · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Trenton, NJ · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Camden, NJ · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

Insight Global Healthcare

Retiree Advocate

Mount Laurel, NJ · On-site

$38K - $44K/yr

... client leading in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. You'll work alongside colleagues who are experts in the ...

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All JobsClient Advocate JobsClient Advocate Jobs in Philadelphia, PA

Client Advocate information

See Philadelphia, PA salary details

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How much do client advocate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client advocate in Philadelphia, PA is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

More about Client Advocate jobs

What job categories do people searching Client Advocate jobs in Philadelphia, PA look for?

The top searched job categories for Client Advocate jobs in Philadelphia, PA are:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $45,220 per year, or $21.7 per hour.

Major Client Advocate, Northeast

Peregrine Technologies

Philadelphia, PA • On-site

$125K - $160K/yr

Full-time

Posted 10 days ago

Job description

We are looking for a Client Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

The Role

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships - ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine's most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes - not just activity.

The position is based remotely in New York, NY or Philadelphia, PA with weekly onsite visits/travel required across that region and surrounding areas. Location is subject to change to align with business need. 

About You
  • You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships
  • You are confident working with command staff, executives, and technical stakeholders alike
  • You bring structure to ambiguity and know how to align competing priorities toward a clear outcome
  • You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion
  • You are calm under pressure and comfortable leading cross-functional teams without direct authority
  • You care deeply about delivering real operational value - not just checking boxes
What We Look For
  • 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
  • Experience working in large, regulated, public-sector, or mission-critical environments
  • Proven ability to drive adoption and measurable outcomes beyond initial go-live
  • Strong executive presence and stakeholder management skills
  • Comfort managing scope, risk, and complex cross-functional coordination
  • Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
  • Experience supporting renewals and identifying expansion opportunities
  • Experience in public safety, government, or compliance-heavy environments is strongly preferred.
  • Ability to travel ~60% of the time

Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

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