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Client Advocate Jobs (NOW HIRING)

EC Pro US

Client Advocate

Germantown, TN · Remote

$65K/yr

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you! This is an exciting Client Advocate role for the right person who has a ...

CORA

Client Advocate

San Mateo, CA · On-site

$25 - $26/hr

The Client Advocate is responsible for providing a safe, healthy and welcoming environment for residents. Services provided are voluntary and include safety planning, peer counseling, case management ...

Parkhill

Client Advocate

Houston, TX · On-site

Client Advocate Location US-TX-Houston ID 2026-2449 Category Business Development Position Type Full-Time Remote No Overview The Client Advocate focuses on driving regional growth by developing and ...

Elkhart County Government

Client Advocate

Goshen, IN · On-site

$28.58 - $31.75/hr

Professional/Client Advocate Date Posted: 7/30/2026 Location: Public Defender Date Available: ASAP Closing Date: Until Filled CLIENT ADVOCATE DEPARTMENT: Public Defender HIRING RANGE: $28.58-$31.75 ...

Barasch & McGarry

Client Advocate

Manhattan, NY · On-site

$55K - $80K/yr

PURPOSE The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and ...

CORA

Client Advocate

San Mateo, CA · On-site

$25 - $26/hr

The Client Advocate is responsible for providing a safe, healthy and welcoming environment for residents. Services provided are voluntary and include safety planning, peer counseling, case management ...

CORA

Client Advocate

San Mateo, CA · On-site

$25 - $26/hr

The Client Advocate is responsible for providing a safe, healthy and welcoming environment for residents. Services provided are voluntary and include safety planning, peer counseling, case management ...

Senior Helpers

Client Advocate

Riverview, FL · On-site

The Client Advocate will serve as an important point of contact for prospective and current clients, their families, facilities, caregivers, and our internal team. This position is responsible for ...

Elkhart County Government

Client Advocate

Goshen, IN

$28.58 - $31.75/hr

CLIENT ADVOCATE DEPARTMENT: Public Defender HIRING RANGE: $28.58-$31.75/hour based on education and position related experience. Longevity pay after 3 years. BENEFITS OFFERED: Health, Dental, Vision ...

Parkhill

Client Advocate

Austin, TX · On-site

Client Advocate Location US-TX-Austin ID 2026-2289 Category Business Development Position Type Full-Time Remote No Overview The Client Advocate focuses on driving regional growth by developing and ...

Parkhill

Client Advocate

Houston, TX · On-site

Overview The Client Advocate focuses on driving regional growth by developing and executing business development and government relations strategies in collaboration with regional leadership. It ...

Upstate Veterinary Specialties

Client Advocate

Latham, NY · On-site

$21 - $28/hr

We're seeking a friendly, organized, and highly communicative Client Advocate to serve as the voice and support system for pet owners throughout their hospital experience. What You'll Do * Serve as ...

Parkhill

Client Advocate

Houston, TX · On-site

Overview The Client Advocate focuses on driving regional growth by developing and executing business development and government relations strategies in collaboration with regional leadership. It ...

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Client Advocate information

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How much do client advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

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Client Advocate jobs near you
Infographic showing various Client Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Client Advocate

EC Pro US

Germantown, TN • Remote

$65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 22 days ago

Job description

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE

Do you love horses & technology? Stop scrolling - this job may be perfect for you!

This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.

EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.

EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect.

Sound cool? Keep reading!

About the Role

At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.

As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!

Responsibilities

  • Working directly with the Sales Team onboarding new clients
  • Training new clients, assisting existing clients with questions
  • Responds to our customers within, as a minimum, our SLA timescales
  • Investigate and document customer-reported defects
  • Work with other departments to research and resolve customer issues
  • Provide customer feedback to the product and development teams
  • Assist in creating training materials for customers and for new hires
  • Accurately records and logs interaction with customers and updates account information in HubSpot

Must have:

  • Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
  • Personal knowledge and experience in the Equestrian world
  • Strong writing and communication skills; excellent phone presence
  • Organized and self-driven
  • Tech savvy and a quick learner
  • 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
  • Enthusiasm for helping customers find solutions
  • Ability to retain ownership of an issue until resolved

Nice to have:

  • Entrepreneurial, start up, or small business experience

Our Tech Stack:

  • ZenDesk
  • Canva
  • Google Suite (Docs, Slides, Sheets, etc)
  • Slack
  • Clickup

Compensation

  • $40-65,000 annually, depending on experience; eligible for bonuses
  • PTO
  • Health, Dental, and Vision Insurance

Other Info

  • Flexible schedule
  • Fully remote

Hiring Manager

Marc McCallister, President at ECPro US

Contact: HR@ecpro.us

Apply