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Client Advocate Jobs in Georgia (NOW HIRING)

Aptean

Client Advocate

Alpharetta, GA · On-site

About the role The Client Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services.

greenpath, inc.

Client Advocate

Augusta, GA · On-site

$15 - $17.57/hr

As a Client Advocate , you'll be the first point of contact for individuals seeking financial support and guidance through GreenPath's services. This role is ideal for those who excel in fast‑paced ...

Aptean

Associate Client Advocate

Alpharetta, GA · On-site

About the Role The Associate Client Advocate is a relationship-first role at the heart of Aptean's Customer Advocacy organisation. You will serve as the primary point of contact for an assigned ...

WTW inc.

Surety Sr. Client Advocate

Atlanta, GA · On-site

Description The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other ...

Visa

Senior Consultant, Client Success

Atlanta, GA · On-site

The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role ...

Visa

Senior Consultant, Client Success

Atlanta, GA · On-site

The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · On-site

... advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

... advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing ...

Audacy, Inc.

Client Success Strategist

Atlanta, GA · Hybrid

... advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing ...

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Client Advocate information

See Georgia salary details

$11

$18

$39

How much do client advocate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client advocate in Georgia is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

What types of people do client advocates work with?

Client advocates work with a diverse range of individuals seeking assistance or support, including customers, patients, or clients facing issues or needing guidance. They often handle people from various backgrounds and may work in settings such as healthcare, legal, or customer service environments, requiring strong communication and problem-solving skills.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
More about Client Advocate jobs
What are popular job titles related to Client Advocate jobs in Georgia? For Client Advocate jobs in Georgia, the most frequently searched job titles are:
What cities in Georgia are hiring for Client Advocate jobs? Cities in Georgia with the most Client Advocate job openings:
What are popular job titles related to Client Advocate jobs in GA? For Client Advocate jobs in GA, the most frequently searched job titles are:
Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, and 5% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $38,154 per year, or $18.3 per hour.

Client Advocate

Aptean

Alpharetta, GA • On-site

Full-time

Re-posted 13 days ago

Job description

Overview

Are you ready for what's next, now?

We're looking for a Client Advocate for our office in Alpharetta, GA. The position is fulltime. You'll join an awesome team to support our growing customer base.

About the role

The Client Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Client Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experiences a smooth, value-driven renewal process.

Key Responsibilities:

  • Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.

  • Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes.

  • Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations.

  • Frame the customer's value story and address barriers to renewal through proactive, data-informed communication.

  • Coordinate with Finance, Legal, and Operations as needed to resolve system or billing issues.

  • Oversee invoicing, payment follow-up, and resolution of any open accounts.

  • Manage asset accuracy, billing corrections, and record-keeping for renewal and payment history.

  • Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion.

  • Consult Salesforce, support case history, payment history, and customer temperament before initiating any renewal.

  • Use AI assistants and digital tools to automate administrative tasks, identify risk signals, and deliver insights that improve customer experience.

  • Collect CSAT/CES feedback post-renewal and act on insights to improve process ease and quality.

About you

Requirements:

  • 1+ years of experience in customer success, renewals, or finance operations within a SaaS or software company preferred.

  • Strong communication and negotiation skills; ability to manage business and finance-level conversations.

  • Interest in working alongside AI and automation to drive efficiency and scalability.
  • High attention to detail, accountability for results, and comfort with process ownership

To be ahead of the pack you may have:

  • Working knowledge of Salesforce or similar CRM.

  • Experience with contract management and billing systems.

  • Understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation.

 

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." -TVN Reddy

Employment Type: FULL_TIME

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