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Client Advocate Jobs in Virginia (NOW HIRING)

VRC

Client Advocate 8:00am - 5:00pm

Richmond, VA · On-site

$60K/yr

Client Advocate Reports To: VP, Customer Care Summary: The Client Advocate is a critical role for both VRC Operations and our Clients, reporting to the Vice President of Customer Care. The Client ...

company1342

Legal Assistant - Client Advocate

Richmond, VA · On-site

$51K - $66K/yr

Our Legal Assistant-Client Advocate roles are members of our Administrative Team, whose mission is to promote justice and reduce poverty across Virginia by acting as a bridge between LAJC's staff ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

... advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive ...

YWCA South Hampton Roads

Housing Advocate

Norfolk, VA

$18.75 - $24.25/hr

Advocacy Meet with homeless clients selected for YWCA's Rapid Re-Housing program to complete intake ... client and community partners (landlords, property managers, local social service partners, etc ...

YWCA South Hampton Roads

Housing Advocate

Norfolk, VA · On-site

$17 - $22.50/hr

Advocacy • Meet with homeless clients selected for YWCA's Rapid Re-Housing program to complete ... client and community partners (landlords, property managers, local social service partners, etc ...

Facets

Community Development Advocate

Fairfax, VA · On-site

$45K - $50K/yr

The ECD Advocate works within the Education and Community Development (ECD) department, which ... Provide case management, including client assessment, individualized client action plan, and crisis ...

New

Compass Group

TECHNOLOGY ADVOCATE - MCLEAN, VA

Mclean, VA · On-site

$20 - $23/hr

TECHNOLOGY ADVOCATE - MCLEAN, VA Hourly Pay: $20-$23/hr. At Waveguide, we build relationships ... Whether it's your relationship with a client, or the relationship of a technology system to its ...

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All JobsClient Advocate JobsClient Advocate Jobs in Virginia

Client Advocate information

See Virginia salary details

$14

$21

$46

How much do client advocate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for client advocate in Virginia is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is the role of a client advocate?

A client advocate is responsible for representing and supporting clients' needs, ensuring they receive quality service and their concerns are addressed. They often communicate with clients, resolve issues, and collaborate with internal teams to improve client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Client Advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

How can I make 2000 a week working from home?

A Client Advocate can potentially earn $2,000 a week by handling high-volume client communications, providing exceptional service, and working flexible hours. Increasing income may involve gaining specialized skills, certifications, or working for companies that offer commission or performance-based bonuses, often requiring strong communication and problem-solving abilities.

What are some common challenges faced by Client Advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

Can you get paid to be an advocate?

Yes, client advocates are typically paid employees who earn a salary or hourly wage for their work supporting clients, resolving issues, and providing guidance. Compensation depends on the employer, experience, and location, and may include benefits such as health insurance and paid time off.

What jobs pay 4000 a week without a degree?

A Client Advocate role typically does not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales positions, real estate brokers, or certain entrepreneurial ventures, but they usually require strong communication skills, industry knowledge, or licensing. Most roles offering such income levels rely on performance-based pay, commissions, or business ownership rather than formal education alone.

What are Client Advocates?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.
More about Client Advocate jobs
What are popular job titles related to Client Advocate jobs in Virginia? For Client Advocate jobs in Virginia, the most frequently searched job titles are:
What are popular job titles related to Client Advocate jobs in VA? For Client Advocate jobs in VA, the most frequently searched job titles are:
Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 15% Part Time, 2% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,798 per year, or $21.5 per hour.

Client Advocate 8:00am - 5:00pm

Vital Holdings LLC

Richmond, VA

$60K/yr

Other

Posted 28 days ago

Job description

Description

Title: Client Advocate

Reports To: VP, Customer Care


Summary: The Client Advocate is a critical role for both VRC Operations and our Clients, reporting to the Vice President of Customer Care. The Client Advocate is responsible for building and preserving trusting relationships with key customers in the assigned region. They are also responsible for partnering with internal departments such as Operations, Care, Sales, etc., to ensure clients' needs are consistently being met to ensure customer satisfaction and ongoing retention.

Each Client Advocate will manage a portfolio of customers by region for accounts that spend $10,000 per month.

Essential Functions:

  • Develop and maintain strong relationships with key clients in the assigned region, understanding their Information Management strategy, pain points, and future needs, and then aligning those needs with VRC's solutions.
  • Create a detailed plan for top customers in the region to address any future Information Management needs and rectify any challenges.
  • Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery.
  • Handle any concerns or conflicts raised by key clients, demonstrating proficiency in conflict resolution and maintaining a positive relationship.
  • Collaborate with internal teams, including Sales, Ops, Care, etc., to deliver seamless service and solutions to assigned accounts.
  • Monitor, analyze, and report on client's usage of VRC services and identify any trends or risks that may need to be addressed.
  • Partner with Sales & Operations teams to ensure that Operations & Care are meeting any contractual SLAs and agreements with the customer.
  • Partner with the Enterprise Project Support team and Director of Customer Care to train Care agents on new Enterprise client 'rules of engagement' with VRC.
  • Communicate client feedback to relevant departments for the purpose of development and improvement.

Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.


Requirements

Competencies:

  • Experience delivering client-focused solutions to meet and exceed customer needs
  • Must have a customer-oriented mindset
  • Strong analytical and problem-solving skills to help resolve customer issues
  • Time management and multitasking skills to handle multiple tasks and clients at once
  • Excellent communication skills, including listening & presentation skills
  • Demonstrated ability to work collaboratively across teams and independently to meet the needs of VRC clients
  • A strong understanding of the information management industry, VRC's services, and applications (preferred)
  • Proven ability to build and maintain strong client relationships, excellent communication, interpersonal, and negotiation skills

Work Environment: Must be able to tolerate heat in the summer and cold in the winter.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements:

  • 3+ years of industry experience.
  • Knowledge and ability-English and grammar.
  • Pleasant telephone voice/manner.
  • Ability to operate simple office equipment sufficiently to perform the job.
  • Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
  • Must have proven customer support experience.
  • Must know 10-key by touch.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.

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