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Client Advocate Jobs in Virginia (NOW HIRING)

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

... advocate during service-related issues, working internally with the service and technical teams to resolve issues, communicate outcomes to the client, and help prevent recurrence through proactive ...

HMG Careers

Remote Client Sales Advocate

Hopewell, VA · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Portsmouth, VA · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Petersburg, VA · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

HMG Careers

Remote Client Sales Advocate

Bristol, VA · Remote

$69K/yr

Residual income opportunities through client renewals * Unionized position with stock options * Comprehensive benefits package including medical, dental, and prescription coverage * Ongoing training ...

corpay

VP, Client Operations

Richmond, VA · Hybrid

The role requires strong client advocacy balanced with sound business judgment, policy compliance, risk management, and scalable operational solutions. You will report directly to the SVP of ...

Corpay

VP, Client Operations

Richmond, VA · On-site

The role requires strong client advocacy balanced with sound business judgment, policy compliance, risk management, and scalable operational solutions. You will report directly to the SVP of ...

Corpay

VP, Client Operations

Richmond, VA · On-site

$180 - $260/hr

The role requires strong client advocacy balanced with sound business judgment, policy compliance, risk management, and scalable operational solutions. You will report directly to the SVP of ...

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Client Advocate information

See Virginia salary details

$14

$21

$46

How much do client advocate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client advocate in Virginia is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

More about Client Advocate jobs

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For Client Advocate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Advocate jobs in Virginia look for?

The top searched job categories for Client Advocate jobs in Virginia are:

What are popular job titles related to Client Advocate jobs in VA?

For Client Advocate jobs in VA, the most frequently searched job titles are:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $44,798 per year, or $21.5 per hour.

Associate Client Advocate

Willis Towers Watson

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

37th of 150 rated financial services

Job description


The Associate Client Advocate (ACA) client-facing functions utilizing the colleague's advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level.
The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team. The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client's insurance and risk management needs. The ACA has a strong connection to the client's business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.
The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required.
As an ACA you are expected to have:
  • Basic negotiation skills and demonstrated experience
  • Basic account management skills and demonstrated experience
  • Basic project management skills and demonstrated experience
  • Strong presentation skills
  • Ability to adapt to change
  • Solid organization skills
  • Ability to mentor a Client Specialist colleague

As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
  • Retains existing book of business, develops, and strengthens client relationships
  • Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
  • Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
  • Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
  • Maximizes the profitability of the client account & drives retention of that business
  • In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting
  • Collaborates with client teams during Internal and External Strategy Meetings
  • Engages with sales and broking to understand marketplace changes
  • Supports the fee/compensation agreement and overall client invoicing processes
  • Supports defensive RFP responses
  • Aids in the design and delivery of full client presentations/proposals, client advocacy reports, client service plans and schedules
  • Coordinates the renewal process to establish and implement the client-specific renewal strategy, collaborates with WTW resources and industry groups to develop and deliver renewal to clients
  • Ensures all policy requirements (legal, regulatory & compliance) are met
  • Client-level coordination & management of all service delivery (GSD)
  • Engage Service Liaisons (Subject Matter Expert or Client Operations Specialist) on escalations
  • Gather and receive all client information working in collaboration with the Client Specialist
  • Responsible for coordination of all service delivery activities such as audits, completing second pair of eyes review on policies, resolving all accounting issues, managing aged receivables and bad debt, surplus lines affidavits, issuance of client invoicing and certificates of insurance and auto identification cards.

Qualifications
The Requirements
  • Targeted 5+ years of commercial Property & Casualty insurance knowledge/experience in a client-facing role, or demonstrated capabilities to complete role responsibilities
  • Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
  • Depending on the complexity of accountability to understand, interpret, analyze, and/or present analytical models
  • Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs
  • Negotiation skills - the ability to drive conflict resolution and secure concessions without damaging relationships.
  • Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
  • Knowledge of commercial insurance renewal end-to-end process, steps and owners
  • Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
  • Daily management of work assignments, mentoring, and collaboration with a Client Specialist
  • Receptive to feedback; critical thinking and problem-solving skills, high adaptability
  • Supports Client Advocate (CA) in advocating for change. Provides encouragement, takes control of client deliverables, and team projects, leads key delivery areas, collaborates with internal/external stakeholders, and provides clear guidance to ensure others fulfill roles effectively
  • Strong project management skills: Support the CA in end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
  • Proficient Microsoft Office skills and familiarity with other relevant online tools
  • Must achieve and maintain an active insurance broker's P&C license, and complete various continuing education activities as needed
  • Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $90,000-$120,000 USD per year.
This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
  • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
EOE, including disability/vets

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