ZipRecruiter

Log In

1

Client Advocate Jobs in Virginia (NOW HIRING)

Firstsource

Patient Financial Advocate

Fishersville, VA · On-site

$20/hr

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for ... This includes providing information and reports to client contact(s), keeping them current on our ...

Firstsource

Patient Financial Advocate

Fishersville, VA · On-site

$21/hr

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for ... This includes providing information and reports to client contact(s), keeping them current on our ...

Firstsource

Patient Financial Advocate

Fishersville, VA · On-site

$21/hr

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for ... This includes providing information and reports to client contact(s), keeping them current on our ...

SaVida Health

LCSW/LPC, Licensed Counselor

Fredericksburg, VA · On-site

$57K - $78K/yr

Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations * Document all clinical content per agency requirements * Review client progress on a ...

SaVida Health

LCSW/LPC, Licensed Counselor

Culpeper, VA · On-site

$58K - $79K/yr

Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations * Document all clinical content per agency requirements * Review client progress on a ...

SaVida Health

LCSW/LPC, Licensed Counselor

Culpeper, VA · On-site

$70K - $90K/yr

Act as client advocate to coordinate required services or to resolve emergency problems in crisis situations * Document all clinical content per agency requirements * Review client progress on a ...

previous page

Showing results 41-60

All JobsClient Advocate JobsClient Advocate Jobs in Virginia

Client Advocate information

See Virginia salary details

$14

$21

$46

How much do client advocate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client advocate in Virginia is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.37 per hour, depending on experience, location, and employer.

What is a client advocate?

Client Advocates are professionals who act as liaisons between clients and organizations, ensuring that clients' needs and concerns are understood and addressed effectively. They provide support, answer questions, resolve issues, and help clients navigate processes or services. Client Advocates are commonly found in industries such as healthcare, legal services, finance, and customer service, where client satisfaction is crucial. Their primary goal is to ensure positive client experiences and foster long-term relationships between clients and the company.

What are some common challenges faced by client advocates and how can they be addressed?

Client Advocates often encounter challenges such as managing diverse client needs, balancing multiple cases, and navigating complex organizational processes. To address these, effective communication and strong organizational skills are essential, as is the ability to remain empathetic while maintaining professional boundaries. Regular collaboration with internal teams and ongoing professional development can help Client Advocates provide the best support and ensure positive client outcomes.

What are the key skills and qualifications needed to thrive as a client advocate, and why are they important?

To thrive as a Client Advocate, you need a solid understanding of client services, problem-solving abilities, and experience in customer-facing roles, often supported by a relevant degree or training in social work, communications, or a related field. Familiarity with CRM software, case management systems, and basic office tools is typically required. Excellent interpersonal skills, active listening, and empathy help build trust and effectively address client concerns. These skills are essential for ensuring client satisfaction, resolving issues efficiently, and building long-term relationships.

What is the difference between Client Advocate vs Customer Service Representative?

AspectClient AdvocateCustomer Service Representative
Required CredentialsTypically requires a bachelor's degree in a related field; certifications in customer relations or advocacy are commonHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOften in healthcare, legal, or nonprofit settings; involves direct client interaction and advocacyPrimarily in retail, call centers, or service industries; focuses on assisting customers with inquiries and issues
Employer & Industry UsageUsed by healthcare providers, legal firms, and advocacy organizationsCommon across retail, telecom, banking, and hospitality sectors

While both roles involve assisting clients or customers, a Client Advocate typically works in specialized settings advocating for clients' needs, often requiring specific credentials. In contrast, a Customer Service Representative handles general inquiries and support in various industries. The roles differ mainly in scope, environment, and expertise required.

More about Client Advocate jobs

What are popular job titles related to Client Advocate jobs in Virginia?

For Client Advocate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Advocate jobs in Virginia look for?

The top searched job categories for Client Advocate jobs in Virginia are:

What are popular job titles related to Client Advocate jobs in VA?

For Client Advocate jobs in VA, the most frequently searched job titles are:

Client Advocate jobs near you
Infographic showing various Client Advocate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution, with an average salary of $44,798 per year, or $21.5 per hour.

Patient Financial Advocate

Firstsource

Fishersville, VA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 71 rated call and contact centers

Job description

Location: ONSITE at a Medical Facility in Fisherville, VA
Hours: Monday - Friday 8:00am-4:30pm
Pay Range: Up to $20 hourly, D.O.E
Join our team and make a difference!
The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:
  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:
  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Firstsource Solutions USA, LLC

What Firstsource employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply