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68 Firstsource Jobs Hiring Near You

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Columbus, OH · On-site

$18/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Ada, OH · On-site

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Columbus, OH

$18/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: June 22, 2026 Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

$19/hr

Firstsource is hiring Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: June 22, 2026 Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...

Firstsource

Account Representative

Amherst, NY · On-site

$19/hr

Firstsource is hiring Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the ...

Firstsource

Customer Service Representative

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...

Firstsource

Customer Service Representative

$15.50/hr

Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Customer Service Representative

Guaynabo, PR · On-site

$16 - $21.75/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Regional Patient Advocate

Ackerman, MS · On-site

$15 - $19.25/hr

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

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Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
49% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular titles at Firstsource?
What are the most popular cities for Firstsource jobs?
What are the most popular states for Firstsource jobs?
What are the most popular categories at Firstsource?
Infographic showing various job openings at Firstsource in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, and 25% Remote job distribution.

Patient Financial Advocate

Firstsource

Ada, OH • On-site

$21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

18th of 71 rated call and contact centers

Job description

Location: Onsite at a Medical Facility in Ada, OH
Shift: Monday - Friday | 10:30am - 7:00pm
Pay Rate: $21.00 per hour
Join our team and make a difference!
The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.
Essential Duties and Responsibilities:
  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Have reliable transportation to assist with coverage onsite and at nearby sites when needed.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:
  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:
  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.

Working Conditions:
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off
We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws
Firstsource Solutions USA, LLC

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