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13 Firstsource Collection Jobs Hiring Near You

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA) Pay: $18.00 - $20.00 per hour ... Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business ... Ability to track and report on daily and monthly collection metrics Competencies: * Leadership ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business ... Ability to track and report on daily and monthly collection metrics Competencies: * Leadership ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business ... Ability to track and report on daily and monthly collection metrics Competencies: * Leadership ...

Firstsource

Compliance Analyst

Thousand Oaks, CA

... a Firstsource company, is a nationally recognized asset recovery organization providing ... Place accounts on compliance hold when appropriate to ensure collection efforts cease during ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

... a Firstsource company, is a nationally recognized asset recovery organization providing ... Place accounts on compliance hold when appropriate to ensure collection efforts cease during ...

Firstsource

Compliance Analyst

Thousand Oaks, CA

... a Firstsource company, is a nationally recognized asset recovery organization providing ... Place accounts on compliance hold when appropriate to ensure collection efforts cease during ...

Firstsource

Healthcare Collections Specialist

$19 - $25.50/hr

The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables. Foundation ...

All JobsFirstsource Collection Jobs

Firstsource Jobs Information

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Firstsource do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Collection job openings at Firstsource in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 75% Physical, and 25% Remote job distribution.

Collection Representative

Firstsource

Thousand Oaks, CA

$18 - $20/hr

Other

Posted 5 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Collection Representative - Full-Time, In-Office (Thousand Oaks, CA)
Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus
Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360
Schedule Options:
* Full-Time: Monday-Friday, 7:00 AM-3:30 PM PST

American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in-office opportunity & Full Time, offering competitive pay and performance-based incentives.

What You'll Do

  • Handle a high volume of inbound and outbound collection calls with professionalism and empathy.

  • Negotiate payment solutions in accordance with federal, state, and client compliance requirements.

  • Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.

  • Utilize collection systems to document activity, schedule follow-ups, and track account progress.

  • Research and verify account details through regulatory and data sources.

  • Participate in training sessions and meetings to support continuous improvement.

What We're Looking For

  • Excellent verbal and written communication skills.

  • Strong negotiation and problem-solving abilities.

  • Ability to manage time effectively and stay organized in a fast-paced environment.

  • Previous experience in collections, sales, telemarketing, or a call center is preferred.

  • Must adhere to all state, federal, and client compliance guidelines.

Why Join Us

  • Competitive hourly pay ($18-$20/hour) plus monthly performance bonuses.

  • No weekends.

  • Supportive team environment and ongoing training.

  • Opportunities for career growth and professional development.

  • Equal Opportunity Employer - we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you. Apply today to join American Recovery Service Incorporated in Thousand Oaks!

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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