Firstsource
Firstsource

1 Firstsource Mailroom Clerk Jobs Hiring Near You

$16/hr

Job Title: Healthcare Digital Mailroom Specialist (In office Kentucky) Job Type: Full Time FLSA ... Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on ...

Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
49% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Mailroom Clerk job openings at Firstsource in the United States as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 72% Physical, and 28% Remote job distribution.
Mail Room-In-office - Louisville KY

Mail Room-In-office - Louisville KY

Firstsource

On-site

$16/hr

Other

This job post has expired today. Applications are no longer accepted.


Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 72 rated call and contact centers


Job description

Job Title: Healthcare Digital Mailroom Specialist (In office Kentucky)

Job Type: Full Time

FLSA Status: Non-Exempt/Hourly

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Lead - Operations

Pay Range: $16.00

Role Description: The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail.

Roles & Responsibilities

Identify and coordinate mail according to guidelines.

Maintain high level of quality production, meeting hourly KPI's.

Perform electronic indexing.

Scan processed documents.

Create and validate envelope tracking and barcodes.

Provide outbound customer service.

Perform other duties as assigned.

Expected/Key Results

Complete tasks in accordance with metric guidelines

Qualifications

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education

High school diploma or equivalent required

Work Experience

1-2 years data entry and/or processing experience preferred

Competencies & Skills

Ability to type 35-40wpm, with 95% accuracy

Basic computer literacy or ability to quickly learn

Ability to work in a high-volume, fast-paced work environment

Excellent verbal and written communication skills

Excellent attention to detail

Ability to maintain high levels of confidentiality

Ability to work independently with limited supervision

Ability to effectively prioritize and multi-task

Additional Qualifications

Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends

Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements

Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally walk, climb stairs and lift up to 40 pounds.

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

PS: We are NOT hiring referrals at this time. 


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