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60 Firstsource Customer Service Jobs Hiring Near You

Firstsource

Customer Service Representative

Guaynabo, PR · On-site

$16 - $21.75/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Account Representative

Amherst, NY · On-site

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Account Representative

Amherst, NY

$19/hr

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as ... At least 6 months of customer service or sales experience * Stable work history and a professional ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

Firstsource

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

Firstsource

Scanner

North Salt Lake, UT

$16/hr

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational ...

New

Firstsource

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

Firstsource

Patient Financial Advocate

Royal Oak, MI · On-site

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are ...

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All JobsFirstsource Customer Service Jobs

Firstsource Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Firstsource do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Customer Service job openings at Firstsource in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 75% Physical, and 25% Remote job distribution.

Customer Service Representative

Firstsource

Guaynabo, PR • On-site

$16 - $21.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

 

Job Summary

The Bilingual Customer Service Representative responsible for providing exceptional service and support to customers our members and providers in both in English and Spanish. Assisting customers with benefit inquiries, claims, eligibility, and provider information, while ensuring a high standard of service and professionalism.  

Responsibilities

  • Confers with enrollees by telephone to provide information about services of their respective healthcare insurance plan.
  • Provides orientation, support and education services on non-clinical matters related to different plan coverages and promotions.
  • Manages incoming calls and refers to the appropriate resources according to the enrollee's specific needs. 
  • Documents record transactions, record details of inquiries, as well as actions taken.
  • Refers unresolved customer grievances to his/her supervisor or to designated departments for further investigation.
  • Provides support to other projects of Contact Center.
  • Participates in training and development sessions.
  • Among other related duties.
  • Ensures confidentiality and compliance with all state and federal regulations applicable to Health Call Centers, including HIPAA and internal policy for disposing of confidential information material.
  • Notify any expose of Protected Health Information to the supervisor immediately.
  • Meets all compliance & job based training as required under regulatory agencies, contractual requirements and any applicable certification standards (including but not limited to URAC, among others).

 

Qualifications

  • High school diploma or equivalent education
  • 1-3 years of customer service experience
  • Must be customer service driven and have strong people skills
  • Should demonstrate empathy, sense of urgency, and follow up through to close any unsolved situation.
  • Proficient in using computer-based customer service platforms.
  • Fully bilingual verbal and written (English and Spanish)
  • Available to work fixed schedule (Monday to Friday), holidays and weekends as needed 

 

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.

 

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

 

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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