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Firstsource

68 Firstsource Customer Service Jobs Hiring Near You

Firstsource

$19/hr

At least 6 months of customer service or sales experience * Strong communication and problem ... Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not ...

First Source LLC

Customer Service Representative

$15/hr

Customer Service Representative FirstSource Healthcare has immediate full time work from home positions available as Customer Service Representative. As a Customer Service Support Agent, providing ...

Firstsource

Account Representative

Amherst, NY · On-site

$19/hr

At least 6 months of customer service or sales experience * Strong communication and problem ... Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not ...

Builders FirstSource

Cashier I Retail Sales

Soquel, CA · On-site

$16.90 - $19/hr

... customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, San Lorenzo Lumber & Home Centers is owned by Builders FirstSource ...

Builders FirstSource

Cashier - PT

San Diego, CA · On-site

$16.68/hr

... customer service. Our sales staff can help select the proper hardware, tools and supplies needed for just about any project. Today, Dixieline Lumber & Home Centers is owned by Builders FirstSource ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a ... At least 6 months of customer service or sales experience * Strong communication and problem ...

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Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
49% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Customer Service job openings at Firstsource in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% Physical, and 25% Remote job distribution.

Account Representative

Firstsource

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

18th of 71 rated call and contact centers

Job description

Title: Account Representative - Full Time

Location: Amherst NY
Pay: $19.00 per hour (bi-weekly pay)
Start Date: Monday, June 29th

Why Join Firstsource?

Looking for a great opportunity with room to grow? Firstsource is hiring Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this is the job for you.

SCHEDULE:

Training Schedule (3 Weeks):

  • Monday - Friday
  • 8:30 AM - 4:30 PM

Regular Schedule (After Training):

  • Monday - Friday: 9am-6pm

Compensation & Benefits

  • $19.00 per hour starting pay
  • Full-time, permanent position
  • Comprehensive benefits package:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Career growth and internal promotion opportunities

Job Responsibilities

  • Contact customers to understand their financial situation
  • Provide payment solutions that align with bank policies
  • Deliver a positive customer experience during each interaction
  • Maintain performance metrics and quality standards
  • Ensure compliance with federal and state regulations
  • Accurately document account activity

Minimum Qualifications

  • High school diploma or GED required
  • At least 6 months of customer service or sales experience
  • Strong communication and problem-solving skills
  • Basic computer and typing skills
  • Dependable with a professional attitude
  • Ability to maintain confidentiality

About the Role

This position supports 1st-party, early delinquency accounts for one of the top banks in the country. You'll join a team that values professionalism, training, and development in a structured office environment.

Location: On-site at our Amherst, NY office
Type: Full-time, Non-Remote

Apply Today!! Take the next step in your career with a company that values your growth and success. Apply now to become an Account Representative with Firstsource.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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