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63 Firstsource Account Representative Jobs Hiring Near You

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: July 20th ... Account Representatives. In this role, you'll work directly with customers to help them resolve ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August ... Account Representatives. In this role, you'll work directly with customers to help them resolve ...

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual ... Account Representatives (Collections). This is more than just a job - it's a chance to build a ...

Firstsource

Account Representative

Colorado Springs, CO · On-site

$19/hr

Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August ... Account Representatives. In this role, you'll work directly with customers to help them resolve ...

Firstsource

$19/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday August 10th ... Account Representatives (Collections). This is more than just a job - it's a chance to build a ...

Firstsource

Account Representative

East Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual ... Account Representatives (Collections). This is more than just a job - it's a chance to build a ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour Start Date: Monday August 10th ... Account Representatives (Collections). This is more than just a job - it's a chance to build a ...

Firstsource

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this ...

Firstsource

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this ...

firstsourc

Account Representative

East Amherst, NY · On-site

$19 - $21/hr

Firstsource Advantage Location: Amherst, NY P ay: $19.00 per hour / $21.00 per hour for Bilingual ... Account Representatives (Collections). This is more than just a job - it's a chance to build a ...

Firstsource

$19 - $21/hr

At Firstsource Advantage, we're hiring Account Representatives (Collections) to help customers find solutions and get back on track financially-while building valuable skills in communication ...

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

At Firstsource Advantage, we're hiring Account Representatives (Collections) to help customers find solutions and get back on track financially-while building valuable skills in communication ...

Firstsource

Account Representative

Amherst, NY · On-site

$19 - $21/hr

At Firstsource Advantage, we're hiring Account Representatives (Collections) to help customers find solutions and get back on track financially-while building valuable skills in communication ...

Firstsource

Digital Account Representative

Amherst, NY · On-site

$19/hr

Firstsource is hiring Digital Account Representatives to support early-stage collections for a major U.S. bank. If you're motivated, professional, and looking to gain valuable office experience, this ...

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Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and June 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
49% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
65% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and June 2026.
What other companies are hiring for Account Representative jobs?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various Account Representative job openings at Firstsource in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 75% Physical, and 25% Remote job distribution.
Team Lead - Eligibility & Enrollment

Team Lead - Eligibility & Enrollment

Firstsource

Columbus, OH • On-site

$24/hr

Full-time

Posted 20 days ago

Firstsource rating

7.0

Company rating: 7.0 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

20th of 72 rated call and contact centers

Job description

Team Lead-Eligibility & Enrollment
Schedule: Monday-Friday 8:00am-4:30pm
Pay Range: Up to $24 hourly, D.O.E
GENERAL SUMMARY:
The Eligibility & Enrollment Team Lead l is responsible for assisting the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned workload.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
  • Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
  • Provide daily/weekly account reports to the Department Manager.
  • Prepare and conduct staff training.
  • Maintain time and attendance records for staff.
  • Delegation and inspection of workflows.
  • Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
  • Meet goals and objectives as assigned by management.
  • Report and document employee disciplinary problems to the department manager.
  • Maintain good working relationships with state and federal agencies.
  • Assist other patient representatives in the unit with questions they have regarding how to work accounts.
  • Direct the workflow for the unit.

Additional Duties and Responsibilities:
  • Screen patients for eligibility programs on the state and Federal levels.
  • Identify all areas of patients' needs and direct them to the appropriate agency for assistance.
  • Start the application process when possible.
  • Advise patients regarding assistance programs.
  • Record thorough and accurate documentation on patient accounts in the CUBS system.
  • Assess the status and progress of applications.
  • Process escalated calls.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Oversee the client inventories for the hospitals assigned to the unit and be proactive in
  • resolving issues.

Educational/Vocational/Previous Experience Recommendations:
  • High school diploma or equivalent is required.
  • Bachelor's Degree preferred.
  • 1 - 3 years' experience in a leadership role is preferred
  • 1 - 3 years' experience in a healthcare eligibility role (government or hospital) preferred
  • Excellent written and verbal communication skills.
  • Demonstrated leadership abilities.
  • Ability to present oneself in a professional and courteous manner at all times.
  • Ability to stay on task with little or no management supervision.
  • Demonstrate initiative and creativity in fulfilling job responsibilities.
  • Ability to prioritize multiple tasks in a busy work environment.
  • Strong working knowledge of personal computers including Microsoft Office.

Working Conditions:
  • Call Center environment or onsite at a contracted facility
  • Must be able to sit for extended periods of time.

What Firstsource employees say

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