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60 Firstsource Account Representative Jobs Hiring Near You

Firstsource

$19/hr

... of accounts to resolve. * Cover at facilities within an assigned region when the onsite representatives are out of the office. * Screen those patients that are referred to Firstsource for State ...

Firstsource

Regional Patient Advocate

Lexington, KY · On-site

$17.75 - $22.75/hr

... of accounts to resolve. * Cover at facilities within an assigned region when the onsite representatives are out of the office. * Screen those patients that are referred to Firstsource for State ...

Firstsource

Regional Patient Advocate

Scottsburg, IN · On-site

$19/hr

... of accounts to resolve. * Cover at facilities within an assigned region when the onsite representatives are out of the office. * Screen those patients that are referred to Firstsource for State ...

Builders FirstSource

Load Builder I Yard

Gainesville, GA · On-site

$14.75 - $18.50/hr

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Builders FirstSource

Load Builder I

Brookings, SD · On-site

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

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Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
76% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and August 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and August 2026.

Is it stressful to work at Firstsource?

Most people feel stressed here.
85% of people say they often feel stressed at work.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
51% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.

What other companies are hiring for Account Representative jobs?

What are the most popular jobs at Firstsource?

What are the most popular categories at Firstsource?

Infographic showing various Account Representative job openings at Firstsource in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution.

Regional Patient Advocate

Firstsource

On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 71 rated call and contact centers

Job description

Regional Patient Advocate

Location: ONSITE at a medical facility in Scottburgs, IN

Schedule: Monday - Friday 10am - 6:30pm, Float to different facilities for coverage

Pay Range: Up to $19 hourly, D.O.E

 

General Summary:

The Regional Patient Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs. They travel within an assigned region to provide additional coverage as needed, and to cover for Representatives who are ill, on vacation, on leave or out of the office for any reason.

 

Essential Duties and Responsibilities:

  • Provide information and reports to our client contact(s) to keep them up to date on our progress.
  • Possibly be assigned a small workload of accounts to resolve.
  • Cover at facilities within an assigned region when the onsite representatives are out of the office.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
  • Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
  • Legibly record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
  • Document the results of the screening in the hospital computer system.
  • Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract

Additional Duties and Responsibilities:

  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Assist with other projects as assigned by management.

Educational/Vocational/Previous Experience Recommendations:

High school diploma or GED is required.

1 - 3 years' experience with medical billing, medical coding, eligibility (government or hospital) or other pertinent medical experience is preferred

Must have reliable transportation to travel to multiple local facilities as needed

Basic personal computer skills are required.

Ability to effectively work and communicate with coworkers, patients, outside agencies and hospital employees.

Ability to present oneself in a professional and courteous manner at all times.

Ability to stay on task with little or no supervision.

Demonstrate initiative and creativity in fulfilling job responsibilities.

Possess excellent organization skills.

Ability to prioritize multiple tasks in a busy work environment.

Reliability of task completion and follow-up.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. 

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