We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
40 Firstsource Collection Jobs Hiring Near You
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on ...
... FirstSource to determine Medicaid/government assistance eligibility before payment obligations are pursued. * Monitors and completes statistical reports related to collection of patient ...
... FirstSource to determine Medicaid/government assistance eligibility before payment obligations are pursued. * Monitors and completes statistical reports related to collection of patient ...
Patient Financial Recovery Specialist
$18.50 - $24.50/hr
Consistently achieve designated collection and productivity objectives as assigned by management. * Uphold strict confidentiality when handling account information. * Adhere to the established ...
Patient Financial Recovery Specialist
$18.50 - $24.50/hr
Consistently achieve designated collection and productivity objectives as assigned by management. * Uphold strict confidentiality when handling account information. * Adhere to the established ...
Patient Financial Recovery Specialist
$18.50 - $24.50/hr
Consistently achieve designated collection and productivity objectives as assigned by management. * Uphold strict confidentiality when handling account information. * Adhere to the established ...
Patient Financial Recovery Specialist
$18.50 - $24.50/hr
Consistently achieve designated collection and productivity objectives as assigned by management. * Uphold strict confidentiality when handling account information. * Adhere to the established ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
... collection project. You will coordinate the local team, instructors, partners, facilities, schedules, and locations while keeping the Operations Manager informed and ensuring the project stays ready ...
IGNITE your future with Builders FirstSource! Ready to turn your potential into real-world impact ... Ability to synthesize complex and diverse information; proficient in data collection and research ...
IGNITE your future with Builders FirstSource! Ready to turn your potential into real-world impact ... Ability to synthesize complex and diverse information; proficient in data collection and research ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
What makes Firstsource an attractive place to work?
Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Firstsource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
Is a Firstsource job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
Is it stressful to work at Firstsource?
Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource recommend working with their team?
Not many people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
What are the most popular job types at Firstsource?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
AV & Technical Support Specialist
San Francisco, CA • On-site
Firstsource
• IT Services
Other
Posted 19 days ago
Firstsource rating
6.5
Based on 58 frontline employees who took The Breakroom Quiz
Job description
We are seeking an experienced AV & Technical Support Specialist to manage the technical readiness and execution of in-person data collection sessions across the San Francisco Bay Area. This hands-on field role combines AV setup, hardware and device support, live recording monitoring, technical troubleshooting, participant assistance, equipment logistics, and post-session data quality checks.
Contract Type: Hourly contract (1099)
Location: San Francisco Bay Area, CA
Schedule: Flexible schedule across multiple Bay Area locations
What You Will Be Doing
- Own technical readiness for scheduled sessions, from pre-session planning and equipment checks through setup, live support, data validation, and closeout.
- Coordinate the secure movement, inventory, charging, configuration, and availability of recording devices, cameras, networking equipment, and backup hardware.
- Lead room setup and determine effective camera, tripod, and equipment placement based on the activity and environment.
- Guide instructors and participants through device fitting, onboarding, and calibration in a clear and professional manner.
- Monitor recording quality, connectivity, synchronization, storage, and battery status during live sessions and make quick decisions when issues arise.
- Complete post-session data offloading, first-pass quality checks, upload tracking, and documentation to confirm each session is complete.
- Partner with the Site Lead and operations team to manage schedules, escalate risks, and maintain consistent technical standards across locations.
Who We Are Looking For
- Experienced technical operations, A/V, field support, live production, IT support, or data collection professionals with 2 to 4+ years of relevant experience.
- People who have taken ownership of end-to-end technical setup and support for live sessions, events, labs, studios, research studies, or customer environments.
- Strong troubleshooters who can diagnose hardware, software, networking, synchronization, storage, or power issues under time-sensitive conditions.
- Professionals comfortable working with cameras, wearable devices, mobile devices, Wi-Fi networks, routers, cloud storage, and large audio/video file transfers.
- Highly organized individuals with experience managing equipment inventories, readiness checklists, charging schedules, session documentation, and data quality checks.
- Clear, calm communicators who can support non-technical participants and explain technical procedures in simple terms.
- Candidates with a valid driver's license, clean driving record, and reliable vehicle suitable for transporting equipment cases between Bay Area locations.
- Individuals able to lift and transport equipment cases weighing up to 40 pounds and perform repeated setup and teardown activities.
Preferred Experience
- AR/VR, wearable technology, eye-tracking, motion capture, sensor-based systems, or multi-camera recording environments.
- Live event production, studio operations, research operations, field engineering, or high-touch technical support.
- High-volume data offloading, file validation, quality assurance, and secure cloud uploads.
What Firstsource employees say
Pay
Benefits
Hours and flexibility
Workplace
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Industry
It services and call centers