Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
3 Firstsource Jobs Hiring in Colorado
Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
Account Representative
Colorado Springs, CO · On-site
$19/hr
Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
Account Representative
Colorado Springs, CO · On-site
$19/hr
Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
Account Representative
Colorado Springs, CO · On-site
$19/hr
Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
Account Representative
Colorado Springs, CO · On-site
$19/hr
Firstsource Advantage Location: Colorado Springs, CO Pay: $19.00 per hour Start Date: Monday August 17th Schedule Training Schedule: Monday - Friday | 11:00 AM - 8:00 PM Regular Work Schedule: Monday ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
What makes Firstsource an attractive place to work?
Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
72% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
35% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Firstsource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and July 2026.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and July 2026.
Is a Firstsource job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
75% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.
Is it stressful to work at Firstsource?
Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.
85% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
50% of people report they don’t enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Firstsource recommend working with their team?
Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and July 2026.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
What are popular cities in Colorado for Firstsource jobs?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
$19/hr
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 22 days ago
Firstsource rating
6.7
Based on 56 frontline employees who took The Breakroom Quiz
23rd of 71 rated call and contact centers
Job description
Account Representative (Collections) - Full-Time
Company: Firstsource Advantage
Location: Colorado Springs, CO
Pay: $19.00 per hour
Start Date: Monday August 17th
Schedule
Training Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Regular Work Schedule:
Monday - Friday | 11:00 AM - 8:00 PM
Launch Your Career with Firstsource Advantage!
Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives.
In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.
What You'll Do
- Communicate with customers regarding account balances and payment options
- Handle inbound and outbound calls in a professional and respectful manner
- Negotiate payment arrangements and assist customers in finding workable solutions
- Maintain accurate account documentation and records
- Follow all company policies as well as applicable federal and state regulations
- Meet performance goals related to quality, productivity, and customer service
What We're Looking For
- High School Diploma or GED required
- Minimum of 6 months of experience in customer service, sales, collections, or a related field
- Strong communication and active listening skills
- Basic computer proficiency and ability to navigate multiple systems
- Professional attitude with a strong work ethic
- Ability to maintain confidentiality and handle sensitive information
- Self-motivated, dependable, and goal-oriented
Why Join Firstsource Advantage?
Career Growth Opportunities
We believe in promoting from within and providing employees with opportunities to advance their careers.
Supportive Team Environment
Join a collaborative workplace where your contributions are valued and your success is celebrated.
Meaningful Work
Help customers regain financial stability while developing valuable communication and negotiation skills.
Paid Training
Receive comprehensive training and ongoing support to set you up for success.
Benefits (Eligibility Requirements Apply)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Training
- Monthly Performance Incentives
- Employee Recognition Programs
- Paid Time Off (PTO)
- Sick Leave
Apply Today
Take the next step in your career and join a company committed to your growth and success.
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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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