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20 Firstsource Jobs Hiring in Kentucky

Firstsource

Quality Control Analyst II

Louisville, KY · On-site

$22 - $29.50/hr

About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...

Firstsource

Patient Financial Advocate

Louisville, KY · On-site

$20/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Patient Financial Advocate

Louisville, KY · On-site

$20/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Bilingual Quality Analyst

Louisville, KY · On-site

$20.73/hr

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Firstsource participates in E-Verify and we will provide the Social Security ...

Firstsource

Regional Patient Advocate

Lexington, KY · On-site

$17.75 - $22.75/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identify specific ...

Firstsource

Regional Patient Advocate

Lexington, KY · On-site

$15.50 - $20/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identify specific ...

Firstsource

Regional Patient Advocate

Louisville, KY · On-site

$16.25 - $21/hr

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

Trainer

Louisville, KY · On-site

$21.93/hr

Location: Remote Pay Rate: $21.93 Job Type: Temp to possible fulltime Schedule: Must be flexible to work rotating and shifting schedules Position Overview Conducts full scope of activities required ...

Firstsource

Manager-HRBP

Louisville, KY · On-site

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...

Firstsource

Healthcare Collections Specialist

Louisville, KY · On-site

$17 - $23/hr

SCHEDULE: Monday through Friday 9 AM to 9 PM EST (8 hours Shift) GENERAL SUMMARY: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of ...

Firstsource

Systems Integration Developer

Louisville, KY · On-site

$46 - $61/hr

Job Summary We are seeking a highly skilled Senior BPaaS System Integration Developer to design, build, and maintain integrations across our enterprise BPaaS platform. This role is critical in ...

All JobsFirstsource JobsJobs at Firstsource in Kentucky

Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and July 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various job openings at Firstsource in Kentucky as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Software Developer - Production Support - II

Firstsource

Louisville, KY • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Firstsource rating

6.7

Company rating: 6.7 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

23rd of 71 rated call and contact centers

Job description

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Overview

We are looking for aSenior Software Engineerto lead the design and execution of robust integration solutions within ourBPaaS platformfor healthcare payer clients. This role will drive system interface strategy and lead technical delivery across key client engagements using platforms likeHealthEdge,Salesforce, andEdifecs.

Key Responsibilities

  • Architect and implement scalable integration solutions for core payer workflows and data exchange.
  • Lead the design and optimization of APIs, ETL pipelines, and EDI file exchanges.
  • Partner with solution architects, engineering leads, and delivery teams to ensure project alignment.
  • Mentor junior developers and support code reviews, documentation, and knowledge sharing.
  • Monitor and resolve complex integration issues in production environments.
  • Ensure all solutions meet healthcare compliance standards including HIPAA and HITRUST.

Required Skills & Experience

  • Bachelor's or master's degree in computer science, Engineering, or a related discipline.
  • 8-10 years of professional experience in software development and systems integration.
  • Expertise inat least twoof the following platforms:HealthEdge,Salesforce,Edifecs.
  • Strong proficiency inJava, and advanced experience in eitherC#orC++.
  • Deep understanding of payer data formats, interoperability standards (EDI, HL7, FHIR), and payer platform workflows.
  • Proven experience in delivering large-scale integration solutions in healthcare environments.

Preferred Qualifications

  • Experience with cloud-native tools (AWS Lambda, Step Functions, Azure Integration Services).
  • Proficiency in DevOps practices and tools (CI/CD, Docker, Terraform).
  • Agile development experience, with technical team leadership or project ownership.

Firstsource maintains a Drug-Free Workplace. The companyparticipates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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