About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...
Firstsource
29 Firstsource Jobs Hiring in Kentucky
About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...
Quality Control Analyst II
$22 - $29.50/hr
About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...
Quality Control Analyst II
$22 - $29.50/hr
About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Patient Financial Advocate
Louisville, KY · On-site
$20/hr
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...
Healthcare Data Entry Specialist
Louisville, KY · On-site
$16/hr
Firstsource Solutions USA, LLC Not accepting referrals
Healthcare Data Entry Specialist
Louisville, KY · On-site
$16/hr
Firstsource Solutions USA, LLC Not accepting referrals
Firstsource Solutions USA, LLC Not accepting referrals
Firstsource Solutions USA, LLC Not accepting referrals
Job Title: Sr. Revenue Cycle Billing Specialist General Summary The goal of the Sr. Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims, either in the office ...
Job Title: Sr. Revenue Cycle Billing Specialist General Summary The goal of the Sr. Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims, either in the office ...
Solutions Architect
$57.75 - $76/hr
Position Overview We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing ...
Solutions Architect
$57.75 - $76/hr
Position Overview We are seeking a highly skilled Solutions Architect to join our BPaaS (Business Process as a Service) technology team. The Solutions Architect will be responsible for designing ...
Customer Service Representative
Louisville, KY · On-site
$14.75 - $20/hr
To be updated by recruiter.
Customer Service Representative
Louisville, KY · On-site
$14.75 - $20/hr
To be updated by recruiter.
Mail Room
Louisville, KY · On-site
$15.25 - $18/hr
Job Title: Mail Sorter Schedule: 7 AM - 3:30 PM EST Location: Work from Office - Louisville, KY Role Description The candidate must be able to work in a volume-driven, fast-paced environment. It is ...
Mail Room
Louisville, KY · On-site
$15.25 - $18/hr
Job Title: Mail Sorter Schedule: 7 AM - 3:30 PM EST Location: Work from Office - Louisville, KY Role Description The candidate must be able to work in a volume-driven, fast-paced environment. It is ...
Mail Room
$14.75 - $17.25/hr
Job Title: Mail Sorter Schedule: 7 AM - 3:30 PM EST Location: Work from Office - Louisville, KY Role Description The candidate must be able to work in a volume-driven, fast-paced environment. It is ...
Mail Room
$14.75 - $17.25/hr
Job Title: Mail Sorter Schedule: 7 AM - 3:30 PM EST Location: Work from Office - Louisville, KY Role Description The candidate must be able to work in a volume-driven, fast-paced environment. It is ...
Location: Remote Schedule: Monday through Friday, 8am to 4:30pm EST GENERAL SUMMARY: This position is responsible for the overall administration of the provider enrollment process for new and ...
Location: Remote Schedule: Monday through Friday, 8am to 4:30pm EST GENERAL SUMMARY: This position is responsible for the overall administration of the provider enrollment process for new and ...
Patient Advocate Specialist
Louisville, KY · Remote
$14 - $19/hr
Patient Advocate Specialist Location: REMOTE Hours: Monday-Friday 9:30am - 6pm EST Pay Range: $14 - $19 hourly, D. O. E The goal of the Patient Advocate Specialist is to successfully resolve account ...
Patient Advocate Specialist
Louisville, KY · Remote
$14 - $19/hr
Patient Advocate Specialist Location: REMOTE Hours: Monday-Friday 9:30am - 6pm EST Pay Range: $14 - $19 hourly, D. O. E The goal of the Patient Advocate Specialist is to successfully resolve account ...
Team Lead - Revenue Cycle
Louisville, KY · On-site +1
Job Title: Team Leader - Revenue Cycle Schedule: M-F 8 AM - 5 PM EST (Remote) Role Description This position is responsible for assisting the Department Manager in supervising on-site employees ...
Team Lead - Revenue Cycle
Louisville, KY · On-site +1
Job Title: Team Leader - Revenue Cycle Schedule: M-F 8 AM - 5 PM EST (Remote) Role Description This position is responsible for assisting the Department Manager in supervising on-site employees ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Firstsource do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
Is it stressful to work at Firstsource?
Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Other
Posted 22 days ago
Firstsource rating
6.8
Based on 54 frontline employees who took The Breakroom Quiz
20th of 71 rated call and contact centers
Job description
About Firstsource
Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.
Overview
We are looking for aSenior Software Engineerto lead the design and execution of robust integration solutions within ourBPaaS platformfor healthcare payer clients. This role will drive system interface strategy and lead technical delivery across key client engagements using platforms likeHealthEdge,Salesforce, andEdifecs.
Key Responsibilities
- Architect and implement scalable integration solutions for core payer workflows and data exchange.
- Lead the design and optimization of APIs, ETL pipelines, and EDI file exchanges.
- Partner with solution architects, engineering leads, and delivery teams to ensure project alignment.
- Mentor junior developers and support code reviews, documentation, and knowledge sharing.
- Monitor and resolve complex integration issues in production environments.
- Ensure all solutions meet healthcare compliance standards including HIPAA and HITRUST.
Required Skills & Experience
- Bachelor's or master's degree in computer science, Engineering, or a related discipline.
- 8-10 years of professional experience in software development and systems integration.
- Expertise inat least twoof the following platforms:HealthEdge,Salesforce,Edifecs.
- Strong proficiency inJava, and advanced experience in eitherC#orC++.
- Deep understanding of payer data formats, interoperability standards (EDI, HL7, FHIR), and payer platform workflows.
- Proven experience in delivering large-scale integration solutions in healthcare environments.
Preferred Qualifications
- Experience with cloud-native tools (AWS Lambda, Step Functions, Azure Integration Services).
- Proficiency in DevOps practices and tools (CI/CD, Docker, Terraform).
- Agile development experience, with technical team leadership or project ownership.
Firstsource maintains a Drug-Free Workplace. The companyparticipates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
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