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22 Firstsource Jobs Hiring in California

Firstsource

Legal Performance Manager

Thousand Oaks, CA

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA

$70.30K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

Firstsource

$21/hr

Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. * Initiate the application process bedside when possible. * Identifies ...

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Charles Dr., Suite 100, Thousand Oaks, CA 91360 Schedule Options: • Full-Time: Monday-Friday, 7:00 AM-3:30 PM PST American Recovery Service Incorporated (ARSI), a business division of FirstSource ...

Firstsource

$17.50/hr

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional ...

Firstsource

Compliance Analyst

Thousand Oaks, CA

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional ...

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All JobsFirstsource JobsJobs at Firstsource in California

Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Firstsource do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are popular cities in California for Firstsource jobs?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various job openings at Firstsource in California as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Legal Performance Manager

Firstsource

Thousand Oaks, CA

$70.30K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Location: 555 St. Charles Drive, Thousand Oaks, CA

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.  American Recovery Service, Inc. - ARSI (a Firstsource company) in Thousand Oaks, California is a nationally recognized asset-recovery company.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

We are looking for a candidate to serve as a Performance Manager, representing the company's and client's interests as a liaison. The candidate will have oversight and be responsible for driving the legal process and performance with several vendor law firms. The ideal candidate will be comfortable helping vendor firms assertively pursue litigation strategies by assisting with media support, file review, resolution discussions, and timely escalation of important issues. The applicant should be comfortable working with attorney and non-attorney firm management via regular daily contact and formalized weekly performance calls. 

Qualifications:

  • Bachelor's degree in a relevant field such as Business, Law, Operations, or a Juris Doctor (JD) degree
  • Drafting and analytical skills to update and develop new operational procedures
  • Solid understanding of the legal process, with the ability to manage cases through all phases of litigation
  • Proven ability to multitask and maintain a high level of attention to detail in a fast-paced environment
  • Intelligent, detail-oriented, and customer-service savvy interactions
  • Excellent presentation skills, both written and verbal skills
  • Highly skilled in Outlook, Excel, and Word
  • Comfort communicating with information systems professionals for reporting and automation.
  • Ability to interact effectively with a wide range of staff throughout the company
  • Aptitude in identifying and resolving issues in file resolution and litigation timeliness
  • Ability to track and report on daily and monthly collection metrics

 

Competencies:

  • Leadership Skills
  • Communication Proficiency
  • Organizational Skills
  • Presentation Skills
  • Thoroughness
  • Time Management
  • Problem Solving/Analysis
  • Financial Management

Compensation & Benefits:

  • Salary potential: $70,304 - $80,000
  • Incentive Plan
  • 401k
  • Vacation & Sick Time
  • Medical, Dental, Vision and more

Other:

  • Some travel may be required as a necessary function of the job role

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's I-9 to confirm work authorization.

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