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13 Firstsource Jobs Hiring in California

Firstsource

Collection Representative

Thousand Oaks, CA · On-site

$18 - $20/hr

Join Our Team American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

Legal Performance Manager

Thousand Oaks, CA · On-site

$70K - $80K/yr

Charles Drive, Thousand Oaks, CA About Firstsource Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer ...

Firstsource

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of ...

New

Firstsource

Legal Support Coordinator

Thousand Oaks, CA · On-site

$19 - $21/hr

Legal Support Coordinator Pay Rate: $19-$21/hour Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking ...

Firstsource

Legal Support Coordinator

Thousand Oaks, CA · On-site

$19 - $21/hr

Legal Support Coordinator Pay Rate: $19-$21/hour Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking ...

Firstsource

Compliance Analyst

Thousand Oaks, CA

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional ...

Firstsource

Compliance Analyst

Thousand Oaks, CA · On-site

About American Recovery Service Incorporated (ARSI) American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional ...

All JobsFirstsource JobsJobs at Firstsource in California

Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

What makes Firstsource an attractive place to work?

Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
36% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
77% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 28 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Firstsource spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and July 2026.

Is a Firstsource job good for students?

Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
85% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and July 2026.
What are popular cities in California for Firstsource jobs?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various job openings at Firstsource in California as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% Physical job distribution.

Collection Representative

Firstsource

Thousand Oaks, CA

$18 - $20/hr

Other

Re-posted 13 days ago

Firstsource rating

6.7

Company rating: 6.7 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

24th of 71 rated call and contact centers

Job description

Collection Representative

Thousand Oaks, CA | Full-Time | In-Office

Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus

Location:
555 St. Charles Drive, Suite 100
Thousand Oaks, CA 91360

Schedule:
Full-Time: Monday-Friday, 7:00 AM - 3:30 PM PST
No Weekends!

Join Our Team

American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of original creditor clients nationwide.

We are seeking motivated, professional, and customer-focused Collection Representatives to join our growing Thousand Oaks team. If you have strong communication skills, enjoy helping people find solutions, and thrive in a goal-oriented environment, we'd love to hear from you.

What You'll Do

  • Handle a high volume of inbound and outbound collection calls professionally and respectfully.
  • Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.
  • Manage an active portfolio of 250+ accounts and work toward monthly performance goals.
  • Accurately document account activity and maintain detailed records within collection systems.
  • Research, verify, and update account information using approved data sources.
  • Participate in ongoing training, coaching, and team meetings to support professional development and success.

What We're Looking For

  • Excellent verbal and written communication skills.
  • Strong negotiation, problem-solving, and customer service abilities.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Previous collections, sales, telemarketing, customer service, or call center experience preferred.
  • Strong attention to detail and commitment to compliance standards.
  • Bilingual Spanish/English skills are a plus.

Why Join Firstsource?

Competitive hourly pay: $18.00 - $20.00 per hour

Monthly performance-based bonus opportunities

Stable Monday-Friday schedule

No weekend work

Paid training and ongoing development

Supportive team environment

Career growth and advancement opportunities

Equal Opportunity Employer committed to diversity and inclusion

Apply Today

If you're a driven professional who enjoys helping customers resolve their accounts while achieving performance goals, we encourage you to apply and become part of the ARSI and Firstsource team.

Equal Employment Opportunity

Firstsource Transaction Services USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We are committed to providing equal employment opportunities in recruiting, hiring, compensation, benefits, training, promotion, transfer, and termination. Firstsource also maintains an affirmative action program to employ and advance qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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