Freelance / gig opportunity: Participate in a paid, in-person research session testing new and emerging technology devices. You will follow guided instructions and complete simple movements during ...
Firstsource
22 Firstsource Jobs Hiring in California
Freelance / gig opportunity: Participate in a paid, in-person research session testing new and emerging technology devices. You will follow guided instructions and complete simple movements during ...
New Tech Research Study Participant
Cupertino, CA · On-site
$110/hr
Freelance / gig opportunity: Participate in a paid, in-person research session testing new and emerging technology devices. You will follow guided instructions and complete simple movements during ...
New Tech Research Study Participant
Cupertino, CA · On-site
$110/hr
Freelance / gig opportunity: Participate in a paid, in-person research session testing new and emerging technology devices. You will follow guided instructions and complete simple movements during ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Firstsource do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
Is it stressful to work at Firstsource?
Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people at Firstsource recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are popular cities in California for Firstsource jobs?
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
$110/hr
Other
Posted yesterday
Firstsource rating
6.8
Based on 54 frontline employees who took The Breakroom Quiz
20th of 71 rated call and contact centers
Job description
Freelance / gig opportunity: Participate in a paid, in-person research session testing new and emerging technology devices. You will follow guided instructions and complete simple movements during the session.
Key Details
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Location:San Jose / Cupertino area (in person)
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Time Commitment:Approximately2 hours
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Compensation:$110for completed participation
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Format:Moderated research session with video and photo recording
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Setting:Indoor and outdoor locationsonthe study site
Requirements:
Participant selection varies by session based on current research requirements. Eligibility (All Participants)
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Age18 or older
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Able to attend aninpersonsession andmanage your own transportation
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Comfortable withvideo and audio recordingfor research purposes
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Willing to follow study instructions and sign a consent form
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Able to communicate effectively in English with the study team
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Valid photo ID required for check-in
May Sessions - Current Requirements
To ensure the study reflects real-world diversity, we are seeking participants across arange of natural skin tones, including deeper skin tones.
May sessions are recruiting participants withdarker natural skin tones, including individuals whose skin rarely or never burns and may tan or darken with sun exposure.
Applicants not selected for May may be considered for later phases.
WhatYou'llDo
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Secure personal electronic devices during the session
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Participate in guided research activities with a moderator
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Appear in short video and photo recordings
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Spend time both indoors and outdoors
Compensation
Participants who complete the session will receive$110for up to2 hoursof participation.
Apply without a resumebycompleting this registration form:New Tech Research Study Registration (Cupertino) - Fill out form
Next Steps
Participants who applywillbe invited to complete a short questionnaire.
Depending on research and scheduling needs, next steps may also include a brief remote video session for qualification purposes and coordination of aninpersonstudy session.
Responses and interactions are used only for research matching and scheduling.
Important notes:
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No purchase required. No fees. We pay you to participate!!
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Payment method and timing will be provided during confirmation.
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If selected, our team will contact you with the next steps and scheduling options.
Keywords: freelance, gig, contract, paid research study, user study, product testing, research participant, in-person study, new tech, emerging tech, technology devices, San Jose, Cupertino, Santa Clara, CA
*We are committed to partnering with skilled and qualified individuals from diverse backgrounds, fostering an inclusive environment that values talent, regardless of gender identity, disability, veteran status, or other characteristics.
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