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Consumer Advocate Jobs (NOW HIRING)

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Financial

FVP, Consumer Advocacy

Tampa, FL

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Financial

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

LendingClub

Consumer Advocacy Response Team

Lehi, UT · On-site

$22.50/hr

Consumer Advocacy Response Team Member Happen Bank (formerly LendingClub) is built around a simple ... You'll serve as a trusted advocate for members, owning each case from initial outreach through ...

C Spire

Consumer Sales Advocate, Voice

As a Consumer Sales Advocate, Voice, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and ...

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Consumer Advocate information

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How much do consumer advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for consumer advocate in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a consumer advocate, and why are they important?

To thrive as a Consumer Advocate, you need strong research, problem-solving, and communication skills, often supported by a background in law, public policy, or social work. Familiarity with case management software, legal research tools, and consumer protection regulations is typically required. Exceptional interpersonal skills, empathy, and the ability to negotiate effectively help you connect with clients and stakeholders. These skills ensure that consumer interests are effectively represented, rights are protected, and positive outcomes are achieved.

What is the difference between Consumer Advocate vs Customer Service Representative?

AspectConsumer AdvocateCustomer Service Representative
Required CredentialsOften a bachelor's degree in law, public policy, or related fields; certifications varyHigh school diploma or equivalent; on-the-job training
Work EnvironmentAdvocacy organizations, government agencies, or legal settingsCall centers, retail, or corporate offices
Employer & Industry UsageUsed by consumer rights groups, government agencies, and non-profitsUsed by companies across retail, telecom, and service industries

Consumer Advocates focus on protecting consumer rights, often working in legal or policy settings, while Customer Service Representatives handle direct customer interactions to resolve issues. Both roles involve communication skills, but Consumer Advocates typically require specialized knowledge and work in advocacy or regulatory environments, whereas Customer Service Representatives work in operational support within companies.

What is a consumer advocate?

Consumer advocates are professionals who work to protect the rights and interests of consumers. They help individuals navigate issues related to products, services, or business practices, and often work to resolve complaints, promote fair policies, and educate the public about consumer rights. Consumer advocates may work for government agencies, non-profit organizations, or independently, and can be involved in lobbying for stronger regulations, investigating fraudulent practices, and providing guidance to consumers who have been wronged.

What are some common challenges consumer advocates face when working with clients and how can they be addressed?

Consumer Advocates often encounter challenges such as navigating complex regulations, managing high caseloads, and addressing clients' emotional distress. Successfully overcoming these challenges involves staying up-to-date with relevant laws, practicing strong organizational skills, and demonstrating empathy and patience during client interactions. Collaboration with legal professionals, social workers, and government agencies is also crucial for resolving issues efficiently and supporting clients effectively.
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Consumer Advocate jobs near you
Infographic showing various Consumer Advocate job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,768 per year, or $24.4 per hour.

Consumer Advocate, Safe Options Support (SOS), The Rockaways

Breaking Ground

Far Rockaway, NY • On-site

Other

Re-posted 12 days ago

Job description

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the Clinical Coordinator, Safe Options Support, the Consumer Advocate, Safe Options Support (SOS), works with people experiencing street homelessness and living with chronic medical conditions in the Rockaways with the objective of engaging individuals to connect them to appropriate social and medical services and, ultimately, to help improve their overall health and wellbeing and secure appropriate housing solutions.
The Consumer Advocate, Safe Options Support, builds a relationship with clients utilizing motivational interviewing to encourage clients to work towards self-identified housing, health, and other goals. The Consumer Advocate spends most of the shift in the field either in an automobile and/or on foot conducting street outreach, accompanying clients to appointments, and following up on service referrals. The Consumer Advocate conducts assessments, engages clients in self-directed service planning, and enters all required data into required databases.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Engage with identified persons currently experiencing homelessness and living with chronic medical conditions in the Rockaways
  • Draw on lived experience of homelessness, mental illness, substance use, and/or immigration issues to build rapport with clients and develop appropriate service connections
  • Conduct required assessments
  • Attend clinical supervision and training
  • Maintain record keeping in compliance with agency standards as well as those of City and State agencies
  • Collaborate with Parks Department, NYPD, DSNY, MTA, and other agencies
  • Accompany clients to appointments and follow up on service referrals
  • Perform other duties as assigned
MINIMUM QUALIFICATIONS:
  • High School diploma or equivalent required
  • Minimum 2 years of related experience
  • Lived experience with homelessness, mental illness, substance use, and/or immigration issues, and willingness to appropriately use lived experience as a tool for building client rapport and developing service connection preferred
  • Knowledge of local benefit agencies (e.g., Public Assistance) and familiarity with substance use, mental health, immigration, and employment resources
  • Strong oral and written communication skills and ability to liaise with internal and external stakeholders
  • Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
  • Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground, is required
  • Bilingual preferred

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