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Consumer Advocate Jobs (NOW HIRING)

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Financial

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

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Consumer Advocate information

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How much do consumer advocate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for consumer advocate in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Consumer Advocate, and why are they important?

To thrive as a Consumer Advocate, you need strong research, problem-solving, and communication skills, often supported by a background in law, public policy, or social work. Familiarity with case management software, legal research tools, and consumer protection regulations is typically required. Exceptional interpersonal skills, empathy, and the ability to negotiate effectively help you connect with clients and stakeholders. These skills ensure that consumer interests are effectively represented, rights are protected, and positive outcomes are achieved.

What Does a Consumer Advocate Do?

A consumer advocate supports consumers’ rights to obtain safe products and services at fair prices. As a consumer advocate, you work to protect buyers from dangerous items or unethical and unfair business practices and help consumers begin the process of company penalization. Your duties can also include identifying marketplace failures, creating rapid response plans to ensure media awareness, and developing informational guides to educate consumers. You also maintain customer satisfaction records and find ways to improve customer service. In some positions, you may offer classes or publish magazines to inform consumers on how to get the most value for their money. You may also work for organizations that test products like vehicles, clothing, and food to ensure their safety. Many consumer advocates spend time lobbying for legislation to protect public interests, and you can specialize in a particular field, such as nutrition or children’s toys.

What is the difference between Consumer Advocate vs Customer Service Representative?

AspectConsumer AdvocateCustomer Service Representative
Required CredentialsOften a bachelor's degree in law, public policy, or related fields; certifications varyHigh school diploma or equivalent; on-the-job training
Work EnvironmentAdvocacy organizations, government agencies, or legal settingsCall centers, retail, or corporate offices
Employer & Industry UsageUsed by consumer rights groups, government agencies, and non-profitsUsed by companies across retail, telecom, and service industries

Consumer Advocates focus on protecting consumer rights, often working in legal or policy settings, while Customer Service Representatives handle direct customer interactions to resolve issues. Both roles involve communication skills, but Consumer Advocates typically require specialized knowledge and work in advocacy or regulatory environments, whereas Customer Service Representatives work in operational support within companies.

What does a consumer advocate do?

A consumer advocate works to protect and promote the rights of consumers by investigating complaints, educating the public, and advocating for fair policies and practices. They often work for government agencies, non-profit organizations, or in legal and regulatory environments, using research and communication skills to ensure consumer interests are represented.

What job makes $10,000 a month without a degree?

A consumer advocate typically earns less than $10,000 per month, but high-level roles in sales, real estate, or entrepreneurship can reach or exceed this income without a degree. Success in these fields often depends on skills, experience, and network building rather than formal education.

How do you become a consumer advocate?

To become a consumer advocate, individuals typically pursue a background in law, public policy, or consumer rights, often gaining experience through internships or related roles. Developing strong communication, research, and analytical skills is essential, and some may pursue certifications in consumer protection or advocacy to enhance credibility.

How can I make 2000 a week working from home?

A consumer advocate working from home can potentially earn $2000 weekly by providing specialized consulting, conducting remote research, or offering advocacy services through freelance platforms. Success depends on experience, skills in communication and negotiation, and building a client base, often requiring strong knowledge of consumer rights and relevant tools like email and video conferencing. Consistent effort and reputation building are key to reaching this income level.

What are consumer advocates and what do they do?

Consumer advocates are professionals who work to protect the rights and interests of consumers. They help individuals navigate issues related to products, services, or business practices, and often work to resolve complaints, promote fair policies, and educate the public about consumer rights. Consumer advocates may work for government agencies, non-profit organizations, or independently, and can be involved in lobbying for stronger regulations, investigating fraudulent practices, and providing guidance to consumers who have been wronged.

What are some common challenges Consumer Advocates face when working with clients and how can they be addressed?

Consumer Advocates often encounter challenges such as navigating complex regulations, managing high caseloads, and addressing clients' emotional distress. Successfully overcoming these challenges involves staying up-to-date with relevant laws, practicing strong organizational skills, and demonstrating empathy and patience during client interactions. Collaboration with legal professionals, social workers, and government agencies is also crucial for resolving issues efficiently and supporting clients effectively.
More about Consumer Advocate jobs
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Consumer Advocate jobs near you
Infographic showing various Consumer Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,768 per year, or $24.4 per hour.
FVP, Consumer Advocacy

FVP, Consumer Advocacy

Fay Servicing

Tampa, FL

$113K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an FVP, Consumer Advocacy to join our team!

Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company’s front-line borrower engagement functions. This includes managing the domestic and offshore Customer Service teams, the Consumer Advocacy group, which handles written borrower communications, and the Complaints team.

This position plays an integral leadership role in transforming Fay’s Customer Service model into a dynamic, multi-channel contact center. Additionally, this role manages omni-channel operations, optimizes digital engagement processes and drives performance through continuous feedback loops and operational rigor. This leader also champions the modernization of manual processes, focusing on improving quality, efficiency and compliance while ensuring alignment with customer experience standards and investor expectations.

Qualifications Include:

  • Bachelor’s Degree in Business, Operations, Communications or a related field (or equivalent combination of years of experience with High School Diploma/ GED)
  • 10+ years’ experience in customer service, customer operations or contact center leadership, preferably within financial services or mortgage servicing
  • 7+ years’ experience managing people and leading multiple teams, including offshore/ onshore operations
  • Proven experience in implementing and managing multi-channel contact centers, including digital communication channels (e.g., email, chat, etc.)
  • Strong knowledge of CFPB and other applicable regulatory requirements
  • Demonstratable success in driving process improvements, operational efficiency and team transformation
  • Prior experience utilizing data-driven performance measurement and customer experience initiatives
  • Proficiency with Customer Relationship Management (CRM) systems, servicing platforms (e.g., MSP) and contact center technologies
  • Strong skills and experience in MS Word, Excel and PowerPoint
  • Strong verbal and written communication skills
  • Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
  • Effective management skills to include talent selection, training, coaching, mentorship and performance management
  • Strength of leadership with proven ability to foster an environment of positive employee engagement and trust
  • Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
  • Collaborative and consultative work style
  • Able to manage and lead change; agile; high learning agility
  • Client focused with strong execution skills and results orientation; able to link to business needs with tactical execution and results
  • Strong analytical skills coupled with sound judgement; strong problem solving abilities
  • Ability to analyze and interpret data to identify opportunities and propose solutions
  • Strong project management skills with the ability to effectively lead matrix teams
  • Strong attention to detail; strong quality and compliance orientation
  • Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management for self and team
  • Self-directed; ability to proactively surface questions, opportunities, issues and concerns
  • Professional maturity, integrity, ability to maintain confidential data and information
  • Strong business acumen; strong fiscal and technical aptitude

Submit Your Resume to Learn More

Featured Benefits

  • Medical, Dental and Vision Insurance
  • Company Paid Life Insurance
  • Disability Insurance
  • Pet Insurance
  • 401k Program with Employer Matching
  • 3 Weeks Paid Time Off (PTO)
  • Paid Holidays
  • Wellness Initiatives
  • Employee Assistance Program

Compensation

  • The hiring range for this position is between $113,900.00-$138,900.00 annually
  • This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.

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