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Consumer Advocate Jobs (NOW HIRING)

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Financial

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Servicing

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

Fay Financial

FVP, Consumer Advocacy

Tampa, FL · On-site

$113K - $138K/yr

We are currently looking for an FVP, Consumer Advocacy to join our team! Reporting to the SVP, Account Management, the FVP, Consumer Advocacy is responsible for overseeing the company's front-line ...

LendingClub

Consumer Advocacy Response Team

Lehi, UT · On-site

$22.50/hr

Consumer Advocacy Response Team Member Happen Bank (formerly LendingClub) is built around a simple ... You'll serve as a trusted advocate for members, owning each case from initial outreach through ...

Cspire_telapex

Consumer Sales Advocate, Voice

As a Consumer Sales Advocate, Voice, you will work alongside a team in a focused environment managing inbound calls from current and potential customers to provide tailored technology solutions and ...

Fay Servicing

Lead Consumer Advocacy

Tampa, FL · On-site

$28.20 - $35.15/hr

Reporting to the AVP, Consumer Advocacy, this position is responsible for handling complex Consumer Advocacy activities and serving as a subject matter expert for escalated inquiries and processes.

Fay Servicing

Lead Consumer Advocacy

Tampa, FL · Hybrid

$28.20 - $35.15/hr

Reporting to the AVP, Consumer Advocacy, this position is responsible for handling complex Consumer Advocacy activities and serving as a subject matter expert for escalated inquiries and processes.

Duel

Advocacy Consultant

Manhattan, NY · On-site

$300K - $350K/yr

... to advocate for, how clearly their purpose resonates, and what they're already investing in across affiliate, influencer, and community. The thinking comes first; the platform comes later.

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Consumer Advocate information

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$15

$24

$53

How much do consumer advocate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for consumer advocate in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $25.48 per hour, depending on experience, location, and employer.

What is a consumer advocate?

Consumer advocates are professionals who work to protect the rights and interests of consumers. They help individuals navigate issues related to products, services, or business practices, and often work to resolve complaints, promote fair policies, and educate the public about consumer rights. Consumer advocates may work for government agencies, non-profit organizations, or independently, and can be involved in lobbying for stronger regulations, investigating fraudulent practices, and providing guidance to consumers who have been wronged.

What are some common challenges consumer advocates face when working with clients and how can they be addressed?

Consumer Advocates often encounter challenges such as navigating complex regulations, managing high caseloads, and addressing clients' emotional distress. Successfully overcoming these challenges involves staying up-to-date with relevant laws, practicing strong organizational skills, and demonstrating empathy and patience during client interactions. Collaboration with legal professionals, social workers, and government agencies is also crucial for resolving issues efficiently and supporting clients effectively.

What are the key skills and qualifications needed to thrive as a consumer advocate, and why are they important?

To thrive as a Consumer Advocate, you need strong research, problem-solving, and communication skills, often supported by a background in law, public policy, or social work. Familiarity with case management software, legal research tools, and consumer protection regulations is typically required. Exceptional interpersonal skills, empathy, and the ability to negotiate effectively help you connect with clients and stakeholders. These skills ensure that consumer interests are effectively represented, rights are protected, and positive outcomes are achieved.

What is the difference between Consumer Advocate vs Customer Service Representative?

AspectConsumer AdvocateCustomer Service Representative
Required CredentialsOften a bachelor's degree in law, public policy, or related fields; certifications varyHigh school diploma or equivalent; on-the-job training
Work EnvironmentAdvocacy organizations, government agencies, or legal settingsCall centers, retail, or corporate offices
Employer & Industry UsageUsed by consumer rights groups, government agencies, and non-profitsUsed by companies across retail, telecom, and service industries

Consumer Advocates focus on protecting consumer rights, often working in legal or policy settings, while Customer Service Representatives handle direct customer interactions to resolve issues. Both roles involve communication skills, but Consumer Advocates typically require specialized knowledge and work in advocacy or regulatory environments, whereas Customer Service Representatives work in operational support within companies.

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Consumer Advocate jobs near you
Infographic showing various Consumer Advocate job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,768 per year, or $24.4 per hour.

Consumer Services Advocate

Vornado Air, LLC.

Andover, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Consumer Services Advocate
VornadoAndover
The Consumer Services Advocate provides excellent customer support by phone, email, and chat to Vornado Consumers. You will assist consumers with new orders, advises of orders in process, provides information on new products, sends product literature upon request, takes consumers through our warranty process, and processes returns of products. The Consumer Service Advocate will promptly and resolve any consumer issues, respond to any questions, or refer them to the team members. It is also expected that you will complete related records, reports, documentation, and miscellaneous clerical tasks.
You Will:
  • Receive warranty claims for existing consumers by phone, chat, mail, and email.
  • Process the warranty claims through claim and order entry systems.
  • Receive orders for all consumers by phone, chat, mail, and email. Process orders through order entry systems.
  • Verify pricing, discounts, billing/shipping addresses, and credit status and inform consumers of any issues or back orders and anticipated availability of items on backorder.
  • Maintain files and updates addresses observing procedures within the determined systems.
  • Resolve issues with orders, including contacting parcel carriers (Fed Ex, UPS, USPS) to resolve shipping issues on the consumer’s behalf.
  • Process returns for consumers. Determine the nature of return and assess whether the product is returnable.
  • Corrects and re-ships any incorrect orders
  • Process related to consumer paperwork and credits
  • Send returned product to the Rework department for the appropriate check.
  • Inform consumers of any credit holds
  • Conduct consumer surveys
  • Resolve requests, and issues promptly.
  • Keep consumers informed of Company policies, procedures, and the status of orders and accounts.
  • Work well with other departments such as finance, shipping, pick and pack, and quality assurance to accomplish our goals.
  • Politely convey information while maintaining our professional reputation and providing consumer service.
You Have:
  • High School Diploma or equivalent.
  • Consumer Service/Data Entry experience preferred.
  • Ability to multi-task, solve problems and work within deadlines while communicating verbally with consumers and team members and in written applications.
  • Excellent phone and email etiquette
  • Team player with a willingness to assist others.
  • Maintain an organized station and be attentive to detail on multiple fronts.
  • Proficiency in ERP systems and Microsoft Office Suite.
  • Bi-lingual Spanish is preferred but not required.
  • Authorization to work in the United States on a full-time basis is required; employer sponsorship for employment-based visa status is not available for this position.
  • This is not a remote position.
Our Benefits:
  • Medical and Dental insurance offered with a generous company premium split.
  • Employee-paid vision insurance.
  • Employee paid Flexible Spending and Dependent Care
  • 401K and Roth options with 4% dollar for dollar match and short vesting schedule.
  • Company paid Costco or Sam's Club membership
  • Cost-share for individual or family memberships to any area YMCA.
  • Company paid life insurance, AD amp;D, short- and long-term disability.
  • 11 paid holidays.
  • PTO and Vacation accrual with short years of service increase schedule.
  • Employee Assistance Program offering mental health, wellness, and other services.
What Makes us Different Makes us Better
Vornado was founded on the premise that comfort is constant, bucking the trends of oscillation and utilitarian design. That still holds true today with a broad range of products that enhance efficiency and keep everyone comfortable all year long. Vornado maintains our worldwide reputation for forward-thinking products and above-and-beyond customer service from its headquarters in Andover, Kansas.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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