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We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!
Client Relations Consultant I
Primary Purpose:
The Client Relations Consultant I is responsible for managing and retaining assigned employer group clients through proactive servicing, renewal planning, and solution-based support. This role serves as a trusted advisor to employer groups and brokers by providing consultative guidance, explaining renewal outcomes and plan performance, and helping clients navigate benefit and coverage decisions while maintaining strong client relationships.
Key Responsibilities:
โข Serve as the primary contact for assigned employer groups and broker partners
โข Build and maintain strong client relationships through proactive support and communication
โข Lead renewal discussions and explain premium changes, utilization trends, and plan performance
โข Partner with Underwriting to review and communicate renewal data and cost drivers
โข Recommend plan options and solutions that align with client needs and business goals
โข Resolve escalated client and broker concerns through cross-functional collaboration
โข Coordinate onboarding and account changes for employer groups
โข Maintain accurate documentation in Salesforce and internal systems
โข Ensure compliance with HIPAA, ACA, and company policies
โข Participate in open enrollment meetings, presentations, and departmental initiatives
Required Qualifications:
โข Bachelorโs degree or equivalent relevant work experience
โข Minimum three (3) years of customer service, account management, client relations, or sales experience
โข Strong communication, presentation, and relationship-building skills
โข Strong analytical, problem-solving, and organizational abilities
โข Ability to manage multiple priorities and work under deadlines
โข Proficiency in Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint
โข Valid driverโs license and proof of automobile insurance required
Preferred Qualifications:
โข Experience in healthcare, insurance, account management, or employer group servicing
โข Experience presenting to clients or leading consultative discussions
โข Knowledge of healthcare benefits, renewals, and underwriting concepts
Working Conditions:
โข Requires on-site and virtual meetings at broker and/or client offices
โข Requires travel by airplane to neighboring islands and by automobile
โข This position is work from office
Competitive compensation & excellent benefits offered
Visit our website at https://uhahealth.com/page/career-opportunities to apply and for details about vacant positions.
An Equal Opportunity Employer