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Customer Success Analyst Jobs in Michigan (NOW HIRING)

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Job Requisition ID # 26WD100650 Position Overview The Business Customer Success Manager (CSM) plays ... Familiarity with usage analytics, health metrics, and value realization reporting * Experience ...

Vontier

Lead Customer Success Manager

Lansing, MI · On-site

$96K - $124K/yr

... • Analyze customer operational and business data to provide recommendations that improve ... and success planning. • Identify and drive growth opportunities within assigned accounts ...

New

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and ... Familiarity with usage analytics, health metrics, and value realization reporting * Experience ...

Autodesk

Business Customer Success Manager

Novi, MI · On-site

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays ... Familiarity with usage analytics, health metrics, and value realization reporting * Experience ...

UVeye

Strategic Customer Success Manager

Detroit, MI · On-site +1

$110K - $130K/yr

This role is not a traditional Customer Success position. It is a strategic operator role ... Strong analytical and storytelling skills-you can turn field data into executive insight

J.D. Power

Client Manager

Troy, MI · On-site

$126K - $130K/yr

Client Management: Serve as the customer success analyst for our key clients, build trusted advisorrelationshipsand ensurethey canleverageJ.D. Power's data to gain high-value insights.

Ninth Brain

EMS Customer Success Consultant

Frankenmuth, MI · On-site +1

$43K - $50K/yr

... client success and go beyond answering questions-you build relationships and trust. Engaging ... Familiarity with CRM analytics and reporting * Experience managing webinars or virtual learning ...

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Customer Success Analyst information

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How much do customer success analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer success analyst in Michigan is $35.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $40.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Michigan?

For Customer Success Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Michigan look for?

The top searched job categories for Customer Success Analyst jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Analyst jobs?

Cities in Michigan with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,450 per year, or $35.3 per hour.

Business Customer Success Manager

Autodesk

Novi, MI • On-site

$72K - $128K/yr

Full-time

Posted 19 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

Job Requisition ID #

26WD100650

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.

This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.

You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.

Responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges

  • Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes

  • Establish success metrics and track progress through regular business reviews and strategic planning sessions

  • Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities

  • Identifyand support at-risk accounts through targeted adoption and enablement strategies

  • Document and articulate customer value realization through business cases and success stories

  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

  • Experience building mutual success plans, business cases, or documented account strategies

  • Experience working with complex organizations managing multiple priorities and stakeholders

  • Strong executive-level communication and presentation skills

  • Customer-first mindset with high emotional intelligence

  • Ability to prioritize and manage multiple complex accounts simultaneously

  • Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

  • Experience within the Construction, Architecture, Engineering, or broader AEC industry

  • Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

  • Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

  • Familiarity with usage analytics, health metrics, and value realization reporting

  • Experience working in a partner-led or channel ecosystem

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging


In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

What Autodesk employees say

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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