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Customer Success Analyst Jobs in Michigan (NOW HIRING)

LSPedia Inc

System Analyst I

Farmington Hills, MI · On-site

Customer Success Manager Employment Type: Full-time Work Location: Onsite - Farmington Hills, Michigan Job Summary: The Systems Analyst I is an entry-level to early-career role responsible for ...

TRIARQ Health

RCM Client Success Manager

Royal Oak, MI · On-site

Produce and analyze standard monthly reports/PowerPoint presentations to assist in the monthly ... Primary ownership and accountability for customer satisfaction within assigned accounts. * Build ...

Shar Music

Customer Experience Manager

Ann Arbor, MI · On-site

Lead, coach, and develop the Customer Success amp; Sales teams to provide exceptional service ... Track and analyze customer feedback, complaints, returns, order issues, and other customer-related ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

Our campaigns reach customers on digital devices such as smartphones, tablets, computers and ... Conduct thorough needs analyses across all verticals, industries and business types * Ability to ...

LSPedia Inc

RevOps Analyst

Farmington Hills, MI · On-site

Develop and maintain dashboards and reports for Marketing, Sales, and Customer Success teams. * Support campaign performance tracking, lead management reporting, and CRM analytics. * Validate data ...

LSPedia, Inc

RevOps Analyst

Farmington Hills, MI · On-site

$60 - $80/hr

Develop and maintain dashboards and reports for Marketing, Sales, and Customer Success teams. * Support campaign performance tracking, lead management reporting, and CRM analytics. * Validate data ...

Pyramid Consulting

Customer onboarding

Farmington, MI · On-site

$16 - $17/hr

Strong analytical and problem-solving capabilities * Customer-facing experience with a customer-centric approach * Strong organizational and follow-up skills * Ability to manage multiple priorities ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Michigan

Customer Success Analyst information

See Michigan salary details

$16

$35

$59

How much do customer success analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success analyst in Michigan is $35.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.27 and $40.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Michigan?

For Customer Success Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Michigan look for?

The top searched job categories for Customer Success Analyst jobs in Michigan are:

What cities in Michigan are hiring for Customer Success Analyst jobs?

Cities in Michigan with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,450 per year, or $35.3 per hour.

Customer Success Specialist - Detroit, MI

G2 Venture Partners

Detroit, MI • On-site

Other

Re-posted 25 days ago

Job description

Join Seegrid

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

As a Robotics Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.

The Robotics Specialist role is based out of Detroit, MI and may require up to 80% travel.

Responsibilities Include:
  • Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
  • Manage and conduct all on-site training and adoption support activities
  • Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
  • Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
  • Coach customer staff on safety, operation and application details
  • Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
  • Prepare for implementations by reviewing drawings and specifications
  • Take ownership on-going skill development by engaging in regular product and software trainings
Required Qualifications:
  • Associates degree in electrical/mechanical technology, or at least 3 years of experience in robotics implementation or programming
  • Ability to work long hours in noisy and busy environments
  • Ability to lift 50 pounds
  • Strong customer interface with commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Good technical knowledge of Windows; proficient in Microsoft Office
  • Strong work ethic and willingness to learn
  • Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required
  • Must be a highly responsible individual who can work independently and with minimal supervision
Desirable Qualifications:
  • Experience with Linux

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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