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Customer Success Analyst Jobs in Indiana (NOW HIRING)

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

... • Analyze trends and performance issues and recommend corrective actions. • Ensure accurate ... customer success execution. Qualifications Education & Experience • Bachelor's degree in Business ...

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued ... Analyze performance data across platforms (Google Ads, Microsoft Ads, LSA, GA4, CRM, dashboards)

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Indiana

Customer Success Analyst information

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$17

$38

$64

How much do customer success analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for customer success analyst in Indiana is $38.55, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $43.70 per hour, depending on experience, location, and employer.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and commissions.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

Is being a Customer Success Analyst stressful?

Customer Success Analysts often face stress related to managing client relationships, meeting performance targets, and resolving issues promptly. The role requires strong communication skills and the ability to handle multiple accounts, which can contribute to a high-pressure environment, especially during busy periods or when dealing with difficult clients.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.

Do CSMS make good money?

Customer Success Managers (CSMs) or Customer Success Analysts typically earn a competitive salary that varies by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and commissions. Skills in customer relationship management tools and data analysis can influence earning potential.
What are popular job titles related to Customer Success Analyst jobs in Indiana? For Customer Success Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Analyst jobs in Indiana look for? The top searched job categories for Customer Success Analyst jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Analyst jobs? Cities in Indiana with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $80,189 per year, or $38.6 per hour.
Customer Success Specialist

Customer Success Specialist

Franklin Electric

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Success Specialist
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Jim Watson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Our vision for Customer Success is simple: We will become an indispensable partner to our best customers - specifically our key distributor partners within the industrial distribution channel - and make them loyal, raving fans of Franklin Electric through our in-depth customer knowledge, product expertise, and end-to-end support enabled by strong cross-functional collaboration. Our efforts will drive revenue growth, customer retention, and market expansion.
This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial distributors, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention, and adoption of key product and service features within the industrial distribution market segment. This is a non-quota-bearing role that delivers commercial impact through customer retention, operational excellence, technical support, and distributor enablement.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
Essential Duties and Responsibilities:
  • Provide end-to-end, single point of contact support for top-tier distributor partners, from product selection & quote support, order entry and inquiry, to accounts receivable support and issue resolution, including coordination of custom, configured, or non-standard orders.
  • Proactively anticipate customer needs and identify potential opportunities or issues; create recommendations and facilitate actions accordingly, requiring strong knowledge of accounts, products, and technical specifications and applications.
  • Support sales and marketing efforts to strengthen distributor relationships, expand market coverage, and enable account growth.
  • Serve as the customers' voice internally across Sales, Marketing, Product Management, Engineering, Supply Chain, Operations, and Professional Services.
  • Establish and deepen relationships with customers by understanding their business objectives, with particular focus on distributor operational and fulfillment requirements, and providing exemplary support.
  • Communicate frequently with customers on updates, information, concerns, and suggestions to ensure transparency and trust with distributor partners.
  • Analyze customer communications, feedback, and benchmark data; launch and/or support initiatives to evolve processes and better meet customer expectations.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow-moving products, and obsolete or excess inventory to create value strategies aligned with the distributor's inventory and go-to-market model.
  • Manage deliverables aligned with the Customer Success team's strategic objectives.
  • Use customer benchmark data to highlight distributor success and provide ongoing recommendations for optimization.
  • Collaborate closely with cross-functional teams (Sales, Product Management, Engineering, Supply Chain, Operations) to evaluate feasibility, pricing, lead times, and execution of custom product configurations, special requests, and complex orders.
  • Organize workflow to meet customer timeframes and customer-specific requirements, coordinating with distributor buyers and internal teams to define and execute agreed-upon processes.
  • Complete forms, applications, and customer documentation as required.
  • Participate in business travel as needed, including distributor visits, industry trade shows, and customer events.

Who we want:If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
  • Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
Skills and Abilities:
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills - written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results
  • Technical aptitude and ability to understand product specifications, configurations, and applications

Education and Experience
  • Bachelor's degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, applications engineering, or a related field (required)
  • Experience supporting industrial distributors or working with technical/industrial products (preferred)

Computer Skills
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics

Don't feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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