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Customer Success Analyst Jobs in Indiana (NOW HIRING)

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

... • Analyze trends and performance issues and recommend corrective actions. • Ensure accurate ... customer success execution. Qualifications Education & Experience • Bachelor's degree in Business ...

Acumera

Customer Success Coordinator

Indianapolis, IN · On-site

$17.25 - $22.50/hr

Job Type Full-time Description Customer Success Coordinator The Customer Success Coordinator (CSC ... You love troubleshooting and analytical problem-solving. * Collaborator: You thrive in a hybrid ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Indiana

Customer Success Analyst information

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$17

$38

$64

How much do customer success analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for customer success analyst in Indiana is $38.55, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $43.70 per hour, depending on experience, location, and employer.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and commissions.

How does a Customer Success Analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

Is being a Customer Success Analyst stressful?

Customer Success Analysts often face stress related to managing client relationships, meeting performance targets, and resolving issues promptly. The role requires strong communication skills and the ability to handle multiple accounts, which can contribute to a high-pressure environment, especially during busy periods or when dealing with difficult clients.

What are the key skills and qualifications needed to thrive as a Customer Success Analyst, and why are they important?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What does a customer success analyst do?

A customer success analyst monitors and analyzes customer data to ensure clients achieve their desired outcomes with a company's products or services. They identify trends, resolve issues, and collaborate with sales and support teams to improve customer satisfaction and retention, often using tools like CRM software and data analysis platforms.

Do CSMS make good money?

Customer Success Managers (CSMs) or Customer Success Analysts typically earn a competitive salary that varies by industry, experience, and location. Entry-level roles may start around $50,000 annually, while experienced professionals can earn over $80,000 or more, often supplemented with bonuses and commissions. Skills in customer relationship management tools and data analysis can influence earning potential.
What are popular job titles related to Customer Success Analyst jobs in Indiana? For Customer Success Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Analyst jobs in Indiana look for? The top searched job categories for Customer Success Analyst jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Analyst jobs? Cities in Indiana with the most Customer Success Analyst job openings:
Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Indiana as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $80,189 per year, or $38.6 per hour.
Customer Success Advocate

Customer Success Advocate

Kendall Group

Fort Wayne, IN • On-site

Full-time

Posted 3 days ago

Job description

About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. You will work closely with sales, marketing, product management, and engineering to ensure that our solution is delivered successfully.
Exciting work you will do:
The essential duties and responsibilities of the Customer Success Advocate will consist of, but are not limited to, the following:
  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs
  • Become the voice of the customer, working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap
  • Work to identify and/or develop contract expansion opportunities
  • Manage customer account escalations and advocate for the customer cross-departmentally
  • Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company
  • Other duties as assigned

Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Teamwork and Collaboration
  • Priority Setting
  • Planning and Organizing
  • Presentation Skills
  • Time Management
  • Establishing Relationships
  • Process Management

What you'll need:
  • Work Experience: 3 years' experience in a customer success related role at a B2B SaaS company
  • Education: Bachelor's degree
  • Analytics/Computer Skills: Proficient with Microsoft Office suite
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Experience working cross-functionally with solution consultants, sales, marketing, project managers, external vendors, and customers; experience with problem solving in a customer engagement environment
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner; experience working with brand image and promoting value through customer experience
  • Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, talk, and hear; must be able to sit for up to 8 hours per day; reasonable accommodations may be made
  • Physical Environment: Normal office environment
  • Travel: Up to 25% travel

Skills we prefer but don't require:
  • Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial Manufacturing
  • Analytics/Computer Skills: Experience with customer success platforms

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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