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Square Customer Success Advocate Jobs in Indiana

Trelleborg

Customer Service Advocate

Fort Wayne, IN

The Customer Success Advocate (CSA) is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while building positive ...

Brenntag

Customer Success Manager

Indianapolis, IN · On-site

Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers. The Customer Success Manager is responsible for fostering a pro ...

Datavant

Customer Success Manager

Indianapolis, IN · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... as an advocate for each client and accelerating product adoption and expansion within each ...

Hewlett Packard Enterprise

Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. * Develop and maintain a Customer Success Plan for assigned accounts ...

Hewlett Packard Enterprise Development LP

Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. * Develop and maintain a Customer Success Plan for assigned accounts ...

Hewlett Packard Enterprise Development LP

Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized. * Develop and maintain a Customer Success Plan for assigned accounts ...

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Square Customer Success Advocate information

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How much do square customer success advocate jobs pay per hour?

As of May 28, 2026, the average hourly pay for square customer success advocate in Indiana is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Square Customer Success Advocate, and why are they important?

To thrive as a Square Customer Success Advocate, you need strong problem-solving abilities, customer service experience, and familiarity with payment processing systems, often supported by a bachelor's degree or equivalent work background. Proficiency with CRM platforms like Salesforce, Square's own dashboard tools, and help desk software is typically expected. Excellent communication, patience, and the ability to adapt quickly to customer needs are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and seamless support for Square’s small business clients.

What are some common challenges faced by Square Customer Success Advocates, and how can new hires prepare for them?

Square Customer Success Advocates often encounter challenges such as managing high volumes of customer inquiries, troubleshooting complex payment issues, and adapting to frequent product updates. New hires can prepare by becoming familiar with Square's product suite, developing strong problem-solving skills, and practicing clear communication. Additionally, being comfortable with multitasking and staying organized in a fast-paced, collaborative environment will help advocates provide efficient and empathetic support to customers.

What does a Square Customer Success Advocate do?

A Square Customer Success Advocate is responsible for assisting customers with using Square's products and services, resolving issues, and ensuring a positive experience. They handle inquiries related to account setup, payment processing, hardware, software, and troubleshooting. Advocates also provide guidance on how to maximize the value of Square’s offerings, helping customers grow their businesses. Their goal is to ensure customer satisfaction and foster long-term relationships with Square users.

What is the difference between Square Customer Success Advocate vs Square Customer Support Specialist?

AspectSquare Customer Success AdvocateSquare Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentProactive customer engagement, account managementReactive support, resolving technical issues
Employer & Industry UsageUsed in SaaS and financial services for customer retentionCommon in tech and payment processing industries for troubleshooting

The main difference is that Square Customer Success Advocates focus on proactive engagement and ensuring customer satisfaction, while Square Customer Support Specialists primarily handle reactive technical support. Both roles require strong communication skills and industry knowledge but serve different stages of the customer journey.

What are popular job titles related to Square Customer Success Advocate jobs in Indiana? For Square Customer Success Advocate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Square Customer Success Advocate jobs in Indiana look for? The top searched job categories for Square Customer Success Advocate jobs in Indiana are:
What cities in Indiana are hiring for Square Customer Success Advocate jobs? Cities in Indiana with the most Square Customer Success Advocate job openings:
Square Customer Success Advocate jobs near you

Customer Service Advocate

Trelleborg Healthcare & Medical Tustin

Fort Wayne, IN • On-site

$22.88 - $34.32/hr

Full-time

Posted 23 days ago

Job description

The Customer Success Advocate (CSA) is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while building positive customer relationships to help enable development of new business opportunities.  They will handle customer order management along with communication and coordination throughout the supply chain and factories.  They will also support the Sales Engineers and Application Engineers with customer projects and overall business, assisting in achieving sales and profitability goals.

Tasks and Responsibilities

  • The primary function of the CSA position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.
  • Act as the customer’s primary point of contact for all commercial inquiries
  • Direct customer communication via telephone and email
  • Develop and maintain strong customer relations while projecting professionalism
  • Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
  • Perform Account Management: Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction
  • New customer account management including customer set-up, and credit information
  • Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Monitor customer orders: Minimum order and line values, profitability, and costs
  • Process customer complaints and assist with investigation and corrective actions
  • Communicate and coordinate customer requirements throughout the supply chain in coordination with the Operations Process Manager.
  • Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
  • Joint sales visits to customers with Sales Engineers
  • Attend additional training as needed

Education and Experience

Required:

  • Minimum 1 year of experience in a customer service position preferred
  • Bachelor’s degree required
  • Knowledge of basic business sales and marketing practices

Preferred

  • Technical Degree (Engineering or the Sciences) a plus
  • Knowledge of rubber/plastic products is beneficial
  • Familiarity with ISO quality requirements is beneficial
  • Familiarity with technical prints is beneficial

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