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Square Customer Success Advocate Jobs in Indiana

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Genesys

  • Medical

  • Dental

  • Vision

  • Retirement

Build customer advocacy by cultivating trusted relationships, delivering consistent value, and ... Demonstrated success collaborating across Sales, Professional Services, Support, Product, and other ...

Genesys

Sr, Manager Customer Success

Elkhart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Build and promote customer advocacy programs that strengthen references, case studies, and brand ... Experience with CRM and customer success tools such as Salesforce and Gainsight * Demonstrated ...

Salesforce

Customer Success Manager, MuleSoft

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Advocacy: Effectively amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success. * Solution & Industry Expertise: Develop a ...

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Square Customer Success Advocate information

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How much do square customer success advocate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for square customer success advocate in Indiana is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $24.71 per hour, depending on experience, location, and employer.

What does a Square Customer Success Advocate do?

A Square Customer Success Advocate is responsible for assisting customers with using Square's products and services, resolving issues, and ensuring a positive experience. They handle inquiries related to account setup, payment processing, hardware, software, and troubleshooting. Advocates also provide guidance on how to maximize the value of Square’s offerings, helping customers grow their businesses. Their goal is to ensure customer satisfaction and foster long-term relationships with Square users.

What are the key skills and qualifications needed to thrive as a Square Customer Success Advocate?

To thrive as a Square Customer Success Advocate, you need strong problem-solving abilities, customer service experience, and familiarity with payment processing systems, often supported by a bachelor's degree or equivalent work background. Proficiency with CRM platforms like Salesforce, Square's own dashboard tools, and help desk software is typically expected. Excellent communication, patience, and the ability to adapt quickly to customer needs are standout soft skills in this role. These skills ensure efficient issue resolution, customer satisfaction, and seamless support for Square’s small business clients.

What are some common challenges faced by Square Customer Success Advocates, and how can new hires prepare for them?

Square Customer Success Advocates often encounter challenges such as managing high volumes of customer inquiries, troubleshooting complex payment issues, and adapting to frequent product updates. New hires can prepare by becoming familiar with Square's product suite, developing strong problem-solving skills, and practicing clear communication. Additionally, being comfortable with multitasking and staying organized in a fast-paced, collaborative environment will help advocates provide efficient and empathetic support to customers.

What is the difference between Square Customer Success Advocate vs Square Customer Support Specialist?

AspectSquare Customer Success AdvocateSquare Customer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentProactive customer engagement, account managementReactive support, resolving technical issues
Employer & Industry UsageUsed in SaaS and financial services for customer retentionCommon in tech and payment processing industries for troubleshooting

The main difference is that Square Customer Success Advocates focus on proactive engagement and ensuring customer satisfaction, while Square Customer Support Specialists primarily handle reactive technical support. Both roles require strong communication skills and industry knowledge but serve different stages of the customer journey.

What are popular job titles related to Square Customer Success Advocate jobs in Indiana?

For Square Customer Success Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Square Customer Success Advocate jobs in Indiana look for?

The top searched job categories for Square Customer Success Advocate jobs in Indiana are:

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Cities in Indiana with the most Square Customer Success Advocate job openings:

Square Customer Success Advocate jobs near you

Customer Success Advocate

Kendall Group

Fort Wayne, IN • On-site

Full-time

Posted 28 days ago

Job description

About The Kendall Group
The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary: Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and the customer, advocating for the customers desired goals, and promoting value through the customer experience. You will work closely with sales, marketing, product management, and engineering to ensure that our solution is delivered successfully.
Exciting work you will do:
The essential duties and responsibilities of the Customer Success Advocate will consist of, but are not limited to, the following:
  • Responsible for all post-sale activities as part of the customers' journey, including initial onboarding, social strategy, and Quarterly Business Reviews
  • Identify and lead opportunities for account growth within your managed accounts
  • Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of their entitlements, and collaborate with other Kendall Electric stakeholder teams to ensure adoption
  • Monitor customer usage data and health indicators, translating them into strategies for success
  • Develop an understanding of typical business challenges faced by customers and appropriately map KSA features and associated business benefits to address their needs
  • Become the voice of the customer, working with the sales team to adjust and add future entitlements, and help build the KSA future roadmap
  • Work to identify and/or develop contract expansion opportunities
  • Manage customer account escalations and advocate for the customer cross-departmentally
  • Work closely with the customer to define and monitor success criteria metrics while maintaining overall responsibility for the best interests of the company
  • Other duties as assigned

Competencies you possess:
  • Service Excellence
  • Results, Action Oriented
  • Accountability and Responsibility
  • Teamwork and Collaboration
  • Priority Setting
  • Planning and Organizing
  • Presentation Skills
  • Time Management
  • Establishing Relationships
  • Process Management

What you'll need:
  • Work Experience: 3 years' experience in a customer success related role at a B2B SaaS company
  • Education: Bachelor's degree
  • Analytics/Computer Skills: Proficient with Microsoft Office suite
  • Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
  • Cross-functional skills: Experience working cross-functionally with solution consultants, sales, marketing, project managers, external vendors, and customers; experience with problem solving in a customer engagement environment
  • Communication Skills: Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner; experience working with brand image and promoting value through customer experience
  • Physical, Mental and Visual Skills: While performing the duties of this job, the employee is regularly required to sit, talk, and hear; must be able to sit for up to 8 hours per day; reasonable accommodations may be made
  • Physical Environment: Normal office environment
  • Travel: Up to 25% travel

Skills we prefer but don't require:
  • Work Experience: 3 years' experience as a Customer Success Manager; exposure to Industrial Manufacturing
  • Analytics/Computer Skills: Experience with customer success platforms

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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