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Customer Success Operations Analyst Jobs in Indiana

Brenntag

Customer Success Manager

Indianapolis, IN · On-site

Collaborate with Sales, Finance and Operation teams to ensure: Responsible for managing incoming ... analytics to identify predictive indicators of churn and take mitigating actions with a defined ...

Allegion

Customer Success Specialist

Carmel, IN

Identify and capitalize on opportunities to enhance client operations through strategic upselling ... Advanced problem-solving abilities and strong client needs analysis skill * High School Diploma or ...

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$59.80K/yr

What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following: * Broad knowledge of operational, mathematical, analytical, and/or ...

State of Indiana

Operations Analyst

Indianapolis, IN · On-site

$59.80K/yr

What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following: * Broad knowledge of operational, mathematical, analytical, and/or ...

Datavant

Customer Success Manager

Indianapolis, IN · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Track and analyze account health to proactively identify risks and growth opportunities.

CarNow

Customer Success Manager

Indianapolis, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Reviews and analyzes dealer review audits from the Support Analyst team upon completion. * Monitors ...

CarNow

Customer Success Manager

Zionsville, IN

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Reviews and analyzes dealer review audits from the Support Analyst team upon completion. * Monitors ...

Cleo

Customer Success Manager

Indianapolis, IN · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Leverage AI-powered tools and workflows to enhance customer analysis, communication efficiency, and ...

CarNow

Customer Success Manager

Fort Wayne, IN · On-site

$65K - $90K/yr

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Reviews and analyzes dealer review audits from the Support Analyst team upon completion. * Monitors ...

CarNow

Customer Success Manager

Fort Wayne, IN · On-site

Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact ... Reviews and analyzes dealer review audits from the Support Analyst team upon completion. * Monitors ...

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Customer Success Operations Analyst information

See Indiana salary details

$13

$32

$53

How much do customer success operations analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer success operations analyst in Indiana is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $38.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

How does a Customer Success Operations Analyst typically collaborate with Customer Success Managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are Customer Success Operations Analysts?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Indiana? For Customer Success Operations Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Analyst jobs in Indiana look for? The top searched job categories for Customer Success Operations Analyst jobs in Indiana are:
Customer Success Operations Analyst jobs near you

Customer Success Manager (Indiana)

vialytics

Indianapolis, IN • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

Job description

Customer Success Manager (Indiana based)
AI + GovTech | Travel Required (~40%)
Salary Range: $75K-$90K
Help modernize infrastructure for thousands of cities.
At vialytics, we're using AI to solve one of the biggest challenges in public infrastructure: road management.
Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety.
Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth.
Now we're growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.
This role requires approximately 40% regional travel (primarily driving) to visit customers onsite. A valid driver's license and access to a vehicle are required.
About the Role
Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention.
As a Customer Success Manager, you'll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You'll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform.
This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth.
What You'll Do
  • Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support
  • Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships
  • Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving
  • Partner closely with our Product team by communicating customer feedback and feature requests
  • Help improve and scale Customer Success processes as the company continues to grow
  • Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions
  • Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications
  • Track customer communications, onboarding progress, and account activity within our CRM
  • Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics
What We're Looking For
  • 2-5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles
  • Experience building or improving scalable customer processes within a SaaS environment
  • Strong relationship-building and communication skills, both written and verbal
  • Experience collaborating cross-functionally with Product and internal teams
  • Comfortable managing customer conversations related to renewals, contract extensions, or commercial discussions
  • Highly organized with strong project management abilities
  • Empathetic, proactive, and customer-oriented mindset
  • Excited by fast-paced startup environments and new challenges
  • Commitment to delivering exceptional customer experiences
  • Valid driver's license
Why Join us?
  • Work directly with cities and municipalities on technology that creates real public impact
  • Join a fast-growing international startup backed by recent Series A funding
  • Be part of a collaborative, mission-driven, and low-ego team
  • Help shape customer success operations during an exciting stage of growth
  • Work with innovative AI technology solving real-world infrastructure challenges
Benefits & Perks
  • Remote-first work environment
  • Competitive medical, dental, and vision insurance
  • 18 vacation days + 8 sick days
  • 12 weeks paid parental leave
  • $1500 annual professional development budget, $35 monthly wellness budget
Compensation
Salary range: $75,000-$90,000
Compensation is determined based on experience, skills, location, and qualifications.
vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please be aware of phishing scams: vialytics never charges any fees for applications, resume reviews, interviews, or training processes. Official communication from our recruiting team will only come through:
  • our recruiting platform Teamtailor,
  • verified LinkedIn profiles of vialytics recruiters, or
  • email addresses ending in @vialytics.de, @vialytics.fr, or @vialytics.com."

Department Customer Success Locations Indianapolis

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