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Customer Success Leader Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

Supports and leads all customer support activities. * Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption. * Monitor usage and ...

Allegion

Customer Success Specialist

Carmel, IN · On-site

The Customer Success Specialist is responsible for the technical setup support for onboarding of ... As a leader in self-guided tours for new construction & SFR/BTR, empowering prospects to tour ...

Taranis

Customer Success Representative

Westfield, IN · On-site

Description Taranis is the world's leading AI-powered crop intelligence platform, providing ag ... Partner closely with the Regional Account Manager as the territory's Customer Success lead * Serve ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

Position Duties: - - Supports and leads all customer support activities. - Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption ...

iCIMS

Customer Success Manager

Indianapolis, IN · On-site

$70K - $80K/yr

About Us ICIMS is a leading enterprise hiring platform that combines the scale and reliability of ... Build and maintain success plans that link customer goals to measurable outcomes; adjust plans as ...

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting ... Ability to work as a team leader

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Indiana

Customer Success Leader information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do customer success leader jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success leader in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Indiana? For Customer Success Leader jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Indiana look for? The top searched job categories for Customer Success Leader jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Leader jobs? Cities in Indiana with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager

Grote Industries

Madison, IN • On-site

Other

Re-posted 7 days ago

Job description

Customer Success Manager

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.

Position Duties:

  • Supports and leads all customer support activities.
  • Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
  • Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
  • Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
  • Offer recommendations for additional features or use cases based on the customer's needs and objectives.
  • Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
  • Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.

Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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