ZipRecruiter

Log In

2

Customer Success Manager Remote Edtech Jobs in Indiana

Dealerware

Customer Success Manager

Indianapolis, IN · Remote

This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage ... Develop and execute customer success strategies to increase adoption and drive dealer engagement to ...

New

NoGigiddy

Customer Success Specialist

Indianapolis, IN · Remote

$16 - $22/hr

... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... support CRM Identify recurring issues and report patterns to the product team Contribute to the ...

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

HubSpot (CRM) * PlacesScout, Zapier, Ninety * Google Ads, Microsoft Ads, Local Service Ads * Google ... Hybrid or remote flexibility * Opportunities for growth and advancement If you are a strategic ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

The Role We're looking for a Customer Success Support Analyst to be the face and voice of Sharetec ... Deliver service and support to credit union end users via remote connection, diagnosing and ...

HMG Careers

Sales Manager Remote

Elkhart, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Judson, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Sandusky, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Mill Grove, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Schnellville, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Merriam, IN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

People also search for

All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Indiana

Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Indiana? For Customer Success Manager Remote Edtech jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Indiana look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Manager Remote Edtech jobs? Cities in Indiana with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Success Manager

Customer Success Manager

Dealerware

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

New

Job description

We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.


This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, North Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel throughout the territory up to 20%.

Key ResponsibilitiesAdoption & Customer Success Strategies
  • Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.
  • Proactively monitor customer usage and identify opportunities for improved utilization of platform features.
  • Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.
  • Partner with customers to align platform use with their business goals and uncover growth opportunities.
Account Management & Relationship Building
  • Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.
  • Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.
  • Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.
  • Handle escalations with professionalism and a focus on swift resolution.
Training & Optimization
  • Manage occasional training, ensuring a smooth and timely implementation process for new users.
  • Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.
  • Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.
Collaboration & Continuous Improvement
  • Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.
  • Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.
  • Develop and contribute to scalable resources, including training materials, playbooks, and success templates.
  • Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.
Required qualifications:
  • 3+ years in customer success, account management, or a related customer-facing role in a Saas software company.
  • Experience in the automotive industry.
  • Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.
  • Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.
  • A collaborative mindset and a passion for driving customer success and outcomes.
  • Ability to travel up to 50%, including overnight travel.
Dealerware offers you:
  • Competitive base salary with bonus incentive eligibility
  • Full benefits (medical, dental, vision, disability)
  • 401(k) with company match
  • On-demand educational courses via LinkedIn Learning
  • Tuition reimbursement and continuing education
  • Unlimited paid vacation policy
  • Flexible work
  • Generous Paid Parental Leave program
  • Modern office and a dynamic team in downtown Austin with free parking
  • Friendly, small company environment with a progressive culture

Apply