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Weekend Customer Success Manager Jobs in Indiana

Grote Industries

Customer Success Manager

Madison, IN · On-site

Customer Success Manager The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

iCIMS

Customer Success Manager

Indianapolis, IN · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

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Weekend Customer Success Manager information

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

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Weekend Customer Success Manager jobs near you

Customer Success Manager

Grote Industries

Madison, IN • On-site

Other

Re-posted 13 days ago

Job description

Customer Success Manager

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.

Position Duties:

  • Supports and leads all customer support activities.
  • Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
  • Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
  • Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
  • Offer recommendations for additional features or use cases based on the customer's needs and objectives.
  • Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
  • Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.

Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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