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Saas Customer Success Manager Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 ... Our innovative SaaS suite, serving clients nationwide, was designed to deliver the most accurate ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Indiana

Saas Customer Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do saas customer success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for saas customer success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

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For Saas Customer Success Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Saas Customer Success Manager jobs in Indiana look for?

The top searched job categories for Saas Customer Success Manager jobs in Indiana are:

What cities in Indiana are hiring for Saas Customer Success Manager jobs?

Cities in Indiana with the most Saas Customer Success Manager job openings:

Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager

Liftify Prime Hospitality Group

Indianapolis, IN • On-site

$60 - $90/hr

Other

Retirement, PTO

Posted yesterday

New

Job description

Own a book of multi-location home services brands end to end — from kickoff through renewal — and be the operator-first partner behind every outcome.

What you’ll do
  • Own the relationship for a portfolio of multi-location and franchise accounts, from onboarding through renewal.
  • Build quarterly growth plans tied to each operator’s reputation and revenue goals.
  • Run business reviews with owners and executives, translating the Liftify Index into clear next moves.
  • Partner with Implementation and Product to get customers live fast and keep them growing.
  • Own retention and expansion for your book, spotting risk early and acting on it.
What we’re looking for
  • 3+ years in customer success, account management, or operations — ideally in SaaS or home services.
  • A track record of owning outcomes, not tickets.
  • Comfort talking numbers with owners and executives.
  • Clear, plain-spoken communicator who follows through.
Nice to have
  • Background in the trades or multi-location operations.
  • Experience with reputation, marketing, or local search tools.
Why Liftify

We’re the trust layer for home services — ranked #1 for results on G2 out of 270 companies, serving 1,000+ locations across North America. You’ll work with operators who’ve built and scaled real businesses, own outcomes that show up in the numbers, and get comprehensive benefits, flexible PTO, and 401(k).

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