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Saas Customer Success Manager Jobs (NOW HIRING)

Papirfly

Customer Success Manager

Customer Success Manager Empowering brands to articulate their stories is at the heart of what we ... Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

$80K - $85K/yr

Customer Success Manager, State ImplementationsAre you passionate about education and data quality ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009 ...

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Customer Success Manager - SaaS

Austin, TX · On-site

Customer Success Manager - SaaS About ShipperHQ: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

Jamf

Customer Success Manager

Eau Claire, WI · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)

Jamf

Customer Success Manager

Minneapolis, MN · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)

Alt Legal

Customer Success Manager

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of ...

Threshold 360

Customer Success Manager

... SaaS customer success or account management with a demonstrable retention and renewal track record • You've owned a renewal or expansion number - not just contributed to team goals • A trusted ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Experience managing Enterprise or Key customer portfolios within a SaaS environment * Demonstrated success driving customer retention, adoption, and growth * Experience working with technical and ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Experience managing Enterprise or Key customer portfolios within a SaaS environment * Demonstrated success driving customer retention, adoption, and growth * Experience working with technical and ...

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Saas Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do saas customer success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

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Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Canary Hiring Technologies

Atlanta, GA

$70K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago

Job description

Customer Success Manager - First Customer Success Hire | Software Startup
$70,000 - $95,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Success
About the Role
Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential.
Compensation & Benefits:
Competitive salary: $70,000 - $95,000 based on experience
Performance Bonus
Health, dental, and vision insurance
PTO
Work Environment:
Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office.
3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday.
Fast-paced startup culture
Growth Opportunities:
Shape the customer success function from day one
Direct access to founders and leadership team
Potential to build and lead a team as we scale
Exposure to all aspects of startup operations
About Our Company
We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.
Company Culture
Customer-first mindset in everything we do
Data-driven decision making
Transparency and open communication
Ownership and accountability
Fast learning and continuous improvement
Our Recruiting Process:
1. A person will review your resume'
2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions.
3. Those who pass the second screen will receive a video interview about specific customer success topics.
4. The next step will be a person to person interview conducted over the web.
5. The final step is an in person office interview.
Thank you for considering Canary Hiring Technolgoies and good luck!

Requirements/Responsibilities

Key Responsibilities
Manage customer relationships from onboarding through renewal.
Drive product adoption and ensure customers achieve hiring and retention goals.
Build customer success processes, playbooks, and training materials from scratch.
Analyze customer data to identify trends and improvement opportunities.
Partner with Sales, Product, and Engineering teams on customer feedback.
Create and track success metrics (NPS, retention, adoption rates, ROI).
Identify upsell and expansion opportunities within existing accounts.
Required Qualifications
3+ years in customer success, account management, or client-facing B2B roles
SaaS experience required
Proven track record managing multiple accounts and driving retention
Strong communication and relationship-building skills
Proficient with CRM systems and data analysis tools
Bachelor's degree
Preferred Qualifications
B2B SaaS customer success experience
HR technology or talent acquisition software background
Experience building CS processes at early-stage companies
Familiarity with people analytics or employee engagement platforms
Bonus, experience with AI agents

Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a optionally a Cover Letter.

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