ZipRecruiter

Log In

1

Saas Customer Success Manager Jobs (NOW HIRING)

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data ... SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... If you have experience in SaaS customer success or account management and are eager to grow in a ...

PK Companies Group

Customer Success Manager

Spring, TX · On-site

$65K - $80K/yr

At least 1 year in SaaS, customer success, account management, or a customer-facing role * Strong communication and stakeholder management skills * Comfort using data and dashboards to guide customer ...

AxisCare

Associate Customer Success Manager

Waco, TX · Remote

This role is ideal for an early-career professional seeking to grow in SaaS Customer Success within ... Manage routine customer check-ins and health monitoring. * Support CSMs with account management ...

AxisCare

Associate Customer Success Manager

Waco, TX · Remote

This role is ideal for an early-career professional seeking to grow in SaaS Customer Success within ... Manage routine customer check-ins and health monitoring. * Support CSMs with account management ...

AxisCare

Associate Customer Success Manager

Waco, TX · On-site

This role is ideal for an early-career professional seeking to grow in SaaS Customer Success within ... Manage routine customer check-ins and health monitoring. * Support CSMs with account management ...

-ASG-

Customer Success Manager

$70K - $100K/yr

We're Excited About You Because: * 3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience. * Experience managing renewals and executive customer ...

Alt Legal

Customer Success Manager

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of ...

Freshworks

Customer Success Manager

Boston, MA

Experience managing Enterprise or Key customer portfolios within a SaaS environment * Demonstrated success driving customer retention, adoption, and growth * Experience working with technical and ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Threshold 360

Customer Success Manager

Tampa, FL · Remote

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type ... By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products ...

next page

Showing results 1-20

All JobsSaas Customer Success JobsSaas Customer Success Manager Jobs

Saas Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do saas customer success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What are the key skills and qualifications needed to thrive in the Saas Customer Success Manager position, and why are they important?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

More about Saas Customer Success Manager jobs
What cities are hiring for Saas Customer Success Manager jobs? Cities with the most Saas Customer Success Manager job openings:
What states have the most Saas Customer Success Manager jobs? States with the most job openings for Saas Customer Success Manager jobs include:
What job categories do people searching Saas Customer Success Manager jobs look for? The top searched job categories for Saas Customer Success Manager jobs are:
Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Careers at Level Data | Level Data

Kalamazoo, MI • Remote

Full-time

Retirement, PTO

Posted 20 days ago

Job description

Level Data Career Opportunity: Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

The Company is supported by a fully remote workforce.

Role Overview: As a Customer Success Manager of State Implementations, you'll play a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Here's what we're seeking:

  • GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.
  • Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. You are proficient in leveraging various customer success metrics to identify trends across their book of business, an essential strategy for effective management.
  • SaaS Customer Relationships: You're no stranger to ongoing relationship building and contract management at a Software as a Service (SaaS) company. You can strategize with internal teams to proactively support and anticipate customer needs and potential issues to help build resources and awareness with end users and maintain and increase customer sentiment and retention.

Qualifications:

  • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
  • Proven track record of achieving GRR and NRR targets
  • Experience working with state-level education systems or large-scale data environments
  • Familiarity with SaaS implementation and maintenance processes

Why Join Level Data?

  • Meaningful Impact: Your work directly influences education outcomes.
  • Collaborative Culture: We value teamwork, transparency, and shared success.
  • Professional Growth: Opportunities to learn, lead, and make a difference.
  • Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.


Benefits

  • Unlimited vacation
  • 4% 401k Match
  • Competitive Healthcare

All positions are subject to background evaluations and a pre-employment drug screening.

Apply