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Saas Customer Success Manager Jobs (NOW HIRING)

Attentive

Customer Success Manager

... B SaaS, Software etc.). As CSM, you will be responsible for driving onboarding, training and ... Customer Success Manager looking to join a fast-growing start-up we want to hear from you!

New

Keeper Security

Customer Success Manager

Requirements * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Strong technical knowledge as it pertains to software integrations (SSO, Directory etc ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

$90 - $135/hr

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... As we continue evolving our SaaS business, we're also exploring future commercial models that will ...

Intelliculture

Customer Success Manager

Customer Success Manager Location: Remote (Western U.S. or Western Canada preferred) At ... Our SaaS-based farm management software helps growers--from small family farms to global Fortune ...

New

Buzz Solutions

Customer Success Manager (Southeast)

Qualifications: * 6-8 years of experience in a SaaS Customer Success role. * Direct experience in ... management, wildfire mitigation, or utility procurement and capital planning cycles. * Excellent ...

New

Spellbook

Senior Customer Success Manager (AUS)

The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients. Responsibilities * Serve as the main point of ...

New

BetterCloud

Customer Success Manager

New York, NY · On-site

... for SaaS applications! BetterCloud Customer Success Managers (CSMs) are a critical part of our ... customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage ...

Citian

Customer Success Manager

Washington, DC · On-site

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our ... As a Customer Success Manager at Citian, you will be responsible for understanding our clients ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex ... Own relationships with a portfolio of customers using Epiq's SaaS products * Help customers onboard ...

Cloudinary

Technical Customer Success Manager

About You: * 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment. * Experience managing big enterprise customer relationships and supporting successful ...

Funded.club

Customer Success Manager

Customer Success Manager Toronto, Canada Isolocity is a growing B2B SaaS company and a leading provider of quality management software solutions for businesses operating in regulated and quality ...

Regroup

Customer Success Manager

Customer Success Manager Regroup Mass Notification -- a global company with headquarters in Dallas ... Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex ... Own relationships with a portfolio of customers using Epiq's SaaS products * Help customers onboard ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex ... Own relationships with a portfolio of customers using Epiq's SaaS products * Help customers onboard ...

Epiq

Customer Success Manager

Customer Success Manager - AI-Powered Legal Technology At Epiq, your work contributes to complex ... Own relationships with a portfolio of customers using Epiq's SaaS products * Help customers onboard ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety ... Join this mission to provide (SaaS) clinical insights, data services, and life science products to ...

ZeroFOX

Customer Success Manager

$70K - $95K/yr

Customer Success Manager ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post ... Experience with SaaS-based platform configuration and maintenance for multiple customers ...

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Saas Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do saas customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

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Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager

Icehouseventures

San Francisco, CA • On-site

$150 - $170/hr

Other

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Position Overview

We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use cases and business objectives.

Key Responsibilities
  • Customer Onboarding & Success Planning: Lead customers through the onboarding process and establish success plans tailored to their goals and requirements.
  • Customer Support & Issue Resolution: Act as the primary contact for customer inquiries, providing timely and effective resolutions to ensure optimal product usage.
  • Account Ownership: Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the "quarterback" for assigned accounts, overseeing all aspects of their experience.
  • Customer Education: Provide product demonstrations, lead training sessions, and guide customers through best practices, ensuring they become experts in our solution.
  • Product Advocacy & Business Reviews: Develop and present resources such as support articles, best practices, customer documentation, and conduct regular business reviews to ensure the continued success of our users.
  • Strategic Growth Support: Create and implement recovery plans and customer success plans to emphasize our product’s value and secure renewals and upsells.
  • Value Focused: Have an in-depth understanding of your customers’ problems and environment in order to address them and deliver customer value.
  • Trusted Advisor: Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular meetings.
  • Usage and Adoption: Drive user-level adoption of the platform throughout customer engagements to help maximize usage.
  • Voice of the Customer: Serve as the voice of the customer internally by advocating for the most significant challenges our customers face.
Qualifications
  • 3-6 years of experience in a SaaS customer success or account management role; experience in legal tech or with legal professionals is a strong plus.
  • Proven track record of working with mid-market to enterprise customers.
  • Exceptional communication and interpersonal skills: you’re presentable, pleasant, and confident in driving conversations.
  • Strong understanding of customer success strategies, retention planning, and value-based selling techniques.
Ivo might be a good fit for you if you:
  • Would describe yourself as being relentlessly resourceful.
  • You have a strong internal sense of urgency. You have a bias towards doing things today, rather than tomorrow.
  • Experience working in a startup environment is preferred but not required.
  • Are excited about the adventure of building a company!
Compensation And Benefits
  • Competitive Compensation: The USD OTE range for this role is $150,000 - $170,000 (excluding equity). Final offer amounts are determined by multiple factors, including experience and expertise.
  • Relocation and Visa Support: We also offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Medical benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office extras: Generous office space in Downtown San Francisco, with snacks, coffee, a dedicated exercise/work-out space and regular team building events and activities.
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