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Saas Customer Success Manager Jobs (NOW HIRING)

Aiwyn

Enterprise Customer Success Manager

An experienced Enterprise Customer Success Manager to drive retention and growth within our ... The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ...

Alt Legal, Inc.

Customer Success Manager

Manhattan, NY · On-site

$60 - $90/hr

The Company Alt Legal is a fast-growing SaaS-based legal technology company based in New York ... Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of ...

Threshold 360

Customer Success Manager

Tampa, FL · Remote

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Digimind

Senior Customer Success Manager

Customer Success Manager Onclusive is a world leader in media intelligence technology and services ... A minimum of 5 years of experience in SaaS customer success, with a proven track record of meeting ...

New

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

Experience managing Enterprise or Key customer portfolios within a SaaS environment * Demonstrated success driving customer retention, adoption, and growth * Experience working with technical and ...

SLB

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... Become familiar with our SaaS engineering applications, including their features, functionality ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... Become familiar with our SaaS engineering applications, including their features, functionality ...

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

Stibo Systems

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager at Stibo Systems, you'll partner with some of the world's leading ... As we continue evolving our SaaS business, we're also exploring future commercial models that will ...

Citian

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure ...

Avanti Recruitment

Customer Success Manager

Customer Success Manager Remote First | Permanent Help Businesses Succeed With Market-Leading SaaS Technology Are you passionate about delivering a great customer experience? Do you enjoy building ...

New

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

Quantifind

Customer Success Manager

Charlotte, NC · Hybrid

$100K - $145K/yr

Who You Are You are a SaaS Customer Success Professional with 5-10 years of experience. You are ... As a Customer Success Manager at Quantifind, you will be at the forefront of driving client ...

Spellbook

Customer Success Manager (UK)

The ideal candidate is experienced in SaaS customer success, skilled at managing objections, and passionate about delivering measurable value to clients. Responsibilities * Serve as the main point of ...

New

Jamf

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)

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Saas Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do saas customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for saas customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

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Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Enterprise Customer Success Manager

Aiwyn

Remote

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Who is Aiwyn and what do we do?
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we're one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology-and we're doing it with world-class people, processes, and products.
To learn more, visit our website
What we are looking for:
An experienced Enterprise Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and renewal processes, particularly with large-scale enterprise accounts, and excels in strategic customer engagements.
What you'll be doing:
  • Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins to ensure customer success and satisfaction.
  • Work closely with Enterprise customers to understand their business objectives and create a tailored success plan that delivers tangible outcomes.
  • Provide guidance to enterprise customers on adopting and maximizing the usage of our solutions, focusing on long-term retention, expansion, and advocacy.
  • Engage with the Customer Support Team to address customer inquiries, technical issues, and any other concerns.
  • Travel on-site to visit customers for executive check-in meetings
  • Collaborate on building and iterating on our renewals process to support our customers
  • Design and refine renewal playbooks, utilizing data insights to support customer health and drive revenue retention.
  • Collaborate with Sales and Customer Success Management to uncover and pursue expansion opportunities.
  • Work with Sales, Product, and Marketing to share industry best practices and drive the evolution of our platform.
What you'll need to be successful:
  • A minimum of 4 years in Customer Success, Renewal Management, or Account Management, with a focus on enterprise-level SaaS customers for at least 2 years.
  • Experience in early-stage startups with a willingness to embrace ambiguity and quickly adapt to change.
  • High EQ; adept at managing multiple stakeholder relationships.
  • Demonstrated success in increasing renewal rates and building effective renewal processes.
  • Ability to create and refine Customer Success playbooks and processes. Familiarity with HubSpot or Salesforce is required.
  • Comfortable analyzing large data sets to identify trends and lead-indicators for customer health and risk mitigation.
  • Experience managing and expanding enterprise customer relationships, with strong negotiation skills and the ability to overcome objections.
  • A collaborative approach with innovative ideas, a sense of humor, and a passion for customer success.
  • Experience with Customer Success platforms like Gainsight or ChurnZero is a plus.
  • A self-motivated attitude with a willingness to go above and beyond to ensure customer success and satisfaction.
  1. Travel up to 30% of the time.
Benefits and Perks:
  • The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.
Other benefits include:
  1. Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
  2. Remote, work-from-anywhere culture
  3. Flexible PTO
  4. World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
  5. Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
  6. 401(k) matching

Our Values:
  • Relentless by Design
  • Owners not Renters
  • Trust at the Core

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa

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