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Customer Success Manager Edtech Jobs in Indiana (NOW HIRING)

Dealerware

Customer Success Manager

Indianapolis, IN · Remote

We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic ...

Sharetec

Customer Success Manager

Fort Wayne, IN · On-site

$90K - $100K/yr

Sharetec is looking for a Customer Success Manager to join our team! At Sharetec, we believe in a people-first business. Our mission is to make millions of people's lives easier by developing ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Sprinklr

This role leads Customer Success Managers to drive adoption, value realization, retention, and long-term customer outcomes across the Sprinklr platform. Operating at the intersection of customer ...

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Customer Success Manager Edtech information

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Indiana? For Customer Success Manager Edtech jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Indiana look for? The top searched job categories for Customer Success Manager Edtech jobs in Indiana are:
What cities in Indiana are hiring for Customer Success Manager Edtech jobs? Cities in Indiana with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Indiana as of July 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Customer Success Manager

Customer Success Manager

Dealerware

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

We are looking for an experienced and customer-focused Customer Success Manager (CSM) to join our team. This role combines the technical expertise of onboarding and training with strategic relationship management to drive customer adoption, satisfaction, and retention. The CSM will work closely with customers to ensure maximum product utilization and support long-term business outcomes.


This is a remote role based in Ann Arbor, Michigan or Indianapolis, Indiana. The role will manage the Midwest region: Michigan, Ohio, Indiana, Kentucky, Tennessee, North Carolina + Canada. Frequent, same-day travel (at least 50%) to client sites is an essential function of this position. Additional travel includes occasional overnight stays within the territory, periodic trips to Austin, TX headquarters, and air travel throughout the territory up to 20%.

Key ResponsibilitiesAdoption & Customer Success Strategies
  • Develop and execute customer success strategies to increase adoption and drive dealer engagement to meet business objectives.
  • Proactively monitor customer usage and identify opportunities for improved utilization of platform features.
  • Deliver monthly Executive Business Reviews and Impact Reviews, partnering with customer stakeholders to evaluate progress against success criteria, surface risk, and drive outcomes.
  • Partner with customers to align platform use with their business goals and uncover growth opportunities.
Account Management & Relationship Building
  • Act as the primary point of contact for assigned accounts, building strong, long-term relationships with key stakeholders.
  • Provide ongoing support and guidance to customers, ensuring their satisfaction and loyalty.
  • Proactively identify upsell opportunities, introduce new features, and ensure customer renewals.
  • Handle escalations with professionalism and a focus on swift resolution.
Training & Optimization
  • Manage occasional training, ensuring a smooth and timely implementation process for new users.
  • Work cross-functionally to maintain implementation plans, including detailed timelines, milestones, and deliverables.
  • Serve as a liaison between sales and implementation during the onboarding process, addressing customer needs and technical requirements.
Collaboration & Continuous Improvement
  • Act as the Voice of the Customer, sharing customer insights and feedback with internal teams to drive product and process improvements.
  • Collaborate cross-functionally with Sales, Product, and Support teams to ensure customers achieve desired outcomes.
  • Develop and contribute to scalable resources, including training materials, playbooks, and success templates.
  • Stay informed on industry trends, best practices, and customer success innovations to enhance your impact.
Required qualifications:
  • 3+ years in customer success, account management, or a related customer-facing role in a Saas software company.
  • Experience in the automotive industry.
  • Strong project management skills with a proven ability to manage multiple customers and priorities simultaneously.
  • Exceptional communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Proficiency in Salesforce and Jira, with an ability to analyze data and translate insights into action.
  • A collaborative mindset and a passion for driving customer success and outcomes.
  • Ability to travel up to 50%, including overnight travel.
Dealerware offers you:
  • Competitive base salary with bonus incentive eligibility
  • Full benefits (medical, dental, vision, disability)
  • 401(k) with company match
  • On-demand educational courses via LinkedIn Learning
  • Tuition reimbursement and continuing education
  • Unlimited paid vacation policy
  • Flexible work
  • Generous Paid Parental Leave program
  • Modern office and a dynamic team in downtown Austin with free parking
  • Friendly, small company environment with a progressive culture

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