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Strategic Customer Success Manager Jobs in Indiana

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

BeneSys

Customer Success Manager (Carmel, IN)

Carmel, IN · On-site

$75K/yr

Customer Success Manager (Carmel, IN) Summary - BenefitDriven, powered by BeneSys, has over 40 years of experience providing benefits administration technology solutions to Taft-Hartley multiemployer ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the ... Monitor customer usage data and health indicators, translating them into strategies for success

Brehob

Be Seen First

Customer Success Team Manager

Indianapolis, IN · On-site

Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product ...

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Strategic Customer Success Manager information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do strategic customer success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for strategic customer success manager in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a Strategic Customer Success Manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Indiana? For Strategic Customer Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Strategic Customer Success Manager jobs in Indiana look for? The top searched job categories for Strategic Customer Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Strategic Customer Success Manager jobs? Cities in Indiana with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Indiana as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager

Grote Industries

Madison, IN • On-site

Full-time

Re-posted 26 days ago

Job description

Position Summary: The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.
Position Duties: - - Supports and leads all customer support activities.
- Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
- Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
- Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
- Offer recommendations for additional features or use cases based on the customer's needs and objectives.
- Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
- Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.
Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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