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Strategic Customer Success Jobs (NOW HIRING)

Yoodli AI Roleplays

Strategic Customer Success Manager

$150K - $180K/yr

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise ...

Yoodli AI Roleplays

OR

$150K - $180K/yr

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise ...

Saxco

Strategic Customer Success Partner

Norco, CA · On-site

As a Strategic Customer Success Partner, you will be the primary point of contact and strategic owner for your assigned accounts, responsible for delivering an exceptional customer experience while ...

Jamf

Strategic Customer Success Manager

Austin, TX · On-site

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within ...

Clarium

Strategic Customer Success Manager

The Opportunity We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal ...

Steer

Strategic Customer Success Manager

Miami, FL · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

CoLab Software

OR

About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving ...

New

Vultr

Strategic Customer Success Manager

$120K - $160K/yr

Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced Strategic Customer Success Manager to serve as the customer's strategic advisor, ensuring they achieve ...

Samsara

Strategic Customer Success Manager

Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara's largest Fleet customers to understand their unique challenges, advising on how to ...

Freshworks

Strategic Customer Success Manager

Boston, MA · On-site

As we continue to grow our Enterprise business, we're looking for a Strategic Customer Success Manager to partner with some of our largest and most influential customers across North America. This is ...

Jamf

Strategic Customer Success Manager

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within ...

Steer

Strategic Customer Success Manager

OR · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

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Strategic Customer Success information

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How much do strategic customer success jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for strategic customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Strategic Customer Success professional typically collaborate with other departments to drive client outcomes?

Strategic Customer Success professionals often act as a bridge between clients and internal teams such as Sales, Product, and Support. They work closely with these departments to understand client needs, relay feedback, and coordinate resources to ensure customers achieve their desired outcomes. Regular cross-functional meetings and collaborative planning sessions are common, allowing them to align on strategy, address challenges proactively, and create tailored solutions. This collaborative approach not only strengthens client relationships but also contributes to the continuous improvement of products and services.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need expertise in account management, business strategy, and customer relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and negotiation skills help you drive value and foster long-term partnerships with clients. These skills are essential for proactively addressing client needs, ensuring retention, and aligning customer outcomes with organizational goals.

What is Strategic Customer Success?

Strategic Customer Success refers to a specialized role focused on building long-term, value-driven relationships with key clients and ensuring they achieve their desired outcomes with a company's products or services. Unlike general customer support, Strategic Customer Success managers work proactively to understand clients’ business goals, anticipate challenges, and provide tailored solutions. This role often involves collaborating with sales, product, and support teams to drive customer retention, upsell opportunities, and overall satisfaction among high-value accounts.
What are the most commonly searched types of Strategic Customer Success jobs? The most popular types of Strategic Customer Success jobs are:
What states have the most Strategic Customer Success jobs? States with the most job openings for Strategic Customer Success jobs include:
Infographic showing various Strategic Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Strategic Customer Success Manager

Yoodli AI Roleplays

Chicago, IL

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and others use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

  • TED Talk with our "Why"
  • Explainer on experiential learning
What you'll do:

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise customers, driving adoption, business outcomes, renewal readiness, and expansion in tight partnership with Sales, Product, and Leadership.

Key Responsibilities:

  • Manage a book of high-value, strategic customers
  • Own adoption, outcomes, and renewal readiness across your portfolio
  • Lead complex renewals
  • Co-drive expansion strategy in tight partnership with Account Executives
  • Deliver QBRs and strategic guidance to executive stakeholders
  • Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
  • Provide consultative guidance on strategy and best practices
  • Drive multithreaded relationships and engagements throughout each customer organization
  • Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
  • Ensure each of of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives
About you:
  • 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
  • Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
  • Experience leading complex renewal and upsell negotiations in partnership with sales teams
  • Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
  • Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
  • Proficient in CRM tools and leveraging AI
  • Humility, bias for action, and a team-first attitude, with a love for learning
Compensation
  • Total compensation is targeted at $150,000 - $180,000 (depending on experience), including variable pay based on quarterly goals
  • Equity opportunities at a fast growing company
  • Health, dental, vision insurance
  • 401k plans
  • Flexible PTO, free lunches at the office
What's in it for you?
    • Huge impact opportunity: Build and scale a company from the ground up
    • Competitive compensation: Includes a combination of cash base and commission compensation
    • Work on a daily basis with the founding team and mentors
    • Join a fun, inclusive and highly motivated team culture (and help define it!)