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Strategic Customer Success Jobs (NOW HIRING)

Yoodli AI Roleplays

OR · On-site

$150K - $180K/yr

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise ...

Jamf

Strategic Customer Success Manager

Eau Claire, WI · On-site

Strategic Customer Success Manager At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ...

Appriss Retail

Strategic Customer Success Manager

$140K - $160K/yr

About the role As a Strategic Customer Success Manager at Appriss Retail, you will be a consultative advisor for our product offering to customers, ensuring their success and maximizing their value.

Nimble

Strategic Customer Success Manager

Manhattan, NY · On-site

$180/hr

Strategic Customer Success Manager (CSM) The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our ...

Freshworks

Strategic Customer Success Manager

Boston, MA · On-site

$142K - $176K/yr

At Freshworks, we're looking for a Strategic Customer Success Manager to partner with a select portfolio of our largest and most strategic customers across North America. This is a highly visible ...

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How much do strategic customer success jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for strategic customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a strategic customer success professional typically collaborate with other departments to drive client outcomes?

Strategic Customer Success professionals often act as a bridge between clients and internal teams such as Sales, Product, and Support. They work closely with these departments to understand client needs, relay feedback, and coordinate resources to ensure customers achieve their desired outcomes. Regular cross-functional meetings and collaborative planning sessions are common, allowing them to align on strategy, address challenges proactively, and create tailored solutions. This collaborative approach not only strengthens client relationships but also contributes to the continuous improvement of products and services.

What are the key skills and qualifications needed to thrive as a strategic customer success manager?

To thrive as a Strategic Customer Success Manager, you need expertise in account management, business strategy, and customer relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and negotiation skills help you drive value and foster long-term partnerships with clients. These skills are essential for proactively addressing client needs, ensuring retention, and aligning customer outcomes with organizational goals.

What is strategic customer success?

Strategic Customer Success refers to a specialized role focused on building long-term, value-driven relationships with key clients and ensuring they achieve their desired outcomes with a company's products or services. Unlike general customer support, Strategic Customer Success managers work proactively to understand clients’ business goals, anticipate challenges, and provide tailored solutions. This role often involves collaborating with sales, product, and support teams to drive customer retention, upsell opportunities, and overall satisfaction among high-value accounts.
What are the most commonly searched types of Strategic Customer Success jobs? The most popular types of Strategic Customer Success jobs are:
What states have the most Strategic Customer Success jobs? States with the most job openings for Strategic Customer Success jobs include:
Infographic showing various Strategic Customer Success job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Strategic Customer Success Manager

Aris

San Antonio, TX • On-site

Other

Posted 4 days ago

Job description

Strategic Customer Success Manager

We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long-term strategic growth across a portfolio of enterprise accounts in the North America region.

This role is central to ARIS' mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, Strategic CSM helps customers transform process intelligence into tangible business impact.

Reporting to the Customer Success Director, this role is part of a high-impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.

What makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise leaders, influence transformation strategies, and shape how organizations leverage process intelligence and AI-driven execution. You will not only drive adoption, but also define and demonstrate business value, enabling customers to scale their transformation initiatives with confidence.

Essential Functions

  • Manage and grow a portfolio of ~10–15 strategic enterprise accounts.
  • Define customer value objectives and translate them into structured success plans.
  • Identify and accelerate quick wins while building long-term transformation roadmaps.
  • Leverage process intelligence to uncover inefficiencies, risks, and opportunities.
  • Drive measurable business outcomes through data-driven insights and execution tracking.
  • Build and maintain strong relationships with executive stakeholders.
  • Deliver compelling executive-level storytelling connecting outcomes to strategic priorities and ROI.
  • Proactively identify risks and mobilize internal resources to ensure customer success.
  • Partner with Sales to drive account expansion, new use cases, and adoption across business units.
  • Guide customers in scaling process intelligence and governance for automation and Agentic AI initiatives.

Minimum Requirements

  • Proven experience in Enterprise Customer Success, Consulting, Value Engineering, or Transformation Programs.
  • Strong ability to engage with both operational teams and senior executives.
  • Experience working with business metrics, ROI frameworks, and value realization methodologies.
  • Excellent communication and stakeholder management skills
  • Fluency in English.
  • Ability to manage multiple complex accounts in a structured and disciplined manner.
  • Experience working in or with organizations in North America.

Nice to Haves

  • Experience in process improvement, operational excellence, or digital transformation initiatives.
  • Familiarity with Process Intelligence, Business Process Management (BPM), or Process Mining.
  • Experience working with enterprise software platforms or analytics solutions
  • Exposure to AI, automation, or governance frameworks in enterprise environments.

Apply