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Strategic Customer Success Manager Jobs (NOW HIRING)

Steer

Strategic Customer Success Manager

OR · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Clarium

Strategic Customer Success Manager

The Opportunity We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal ...

Steer

Strategic Customer Success Manager

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Freshworks

Strategic Customer Success Manager

Boston, MA · On-site

As we continue to grow our Enterprise business, we're looking for a Strategic Customer Success Manager to partner with some of our largest and most influential customers across North America. This is ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Osano

Strategic Customer Success Manager

Austin, TX · On-site

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

Tread

Strategic Customer Success Manager

San Francisco, CA · On-site

$120K - $150K/yr

As our Strategic Customer Success Manager, you'll step into those relationships and own them: understanding every commitment that's been made, executing on everything that follows, and becoming the ...

Osano

Strategic Customer Success Manager

Austin, TX · Remote

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

Jamf

OR

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within ...

Ashby

Strategic Customer Success Manager - EMEA

$62K - $133K/yr

About this Role Hi, I'm Loren, the Head of Strategic Customer Success here at Ashby. My team is ... You prefer managing a broad book of business (if so, see our High Touch or Startup roles).You ...

Vanta

Customer Success Manager, Strategic

$194K - $228K/yr

As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers-organizations with 10,000+ employees navigating sophisticated ...

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Strategic Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do strategic customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for strategic customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Strategic Customer Success Manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

More about Strategic Customer Success Manager jobs
What cities are hiring for Strategic Customer Success Manager jobs? Cities with the most Strategic Customer Success Manager job openings:
What states have the most Strategic Customer Success Manager jobs? States with the most job openings for Strategic Customer Success Manager jobs include:
What job categories do people searching Strategic Customer Success Manager jobs look for? The top searched job categories for Strategic Customer Success Manager jobs are:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Strategic Customer Success Manager

Yoodli AI Roleplays

Chicago, IL

$150K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

New

Job description

Who we are:

Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and others use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.

We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.

We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.

  • TED Talk with our "Why"
  • Explainer on experiential learning
What you'll do:

As a Strategic Customer Success Manager, you will take ownership of driving the success of some of Yoodli's highest-value enterprise accounts. You'll own a portfolio of our most strategic enterprise customers, driving adoption, business outcomes, renewal readiness, and expansion in tight partnership with Sales, Product, and Leadership.

Key Responsibilities:

  • Manage a book of high-value, strategic customers
  • Own adoption, outcomes, and renewal readiness across your portfolio
  • Lead complex renewals
  • Co-drive expansion strategy in tight partnership with Account Executives
  • Deliver QBRs and strategic guidance to executive stakeholders
  • Ensure "One Account Team, One Narrative" is consistently executed across every customer touchpoint
  • Provide consultative guidance on strategy and best practices
  • Drive multithreaded relationships and engagements throughout each customer organization
  • Proactively identify churn risks and uncover upsell opportunities, partnering with Sales to maximize account growth
  • Ensure each of of your customers is maximizing their value achievement through Yoodli in direct support of their business objectives
About you:
  • 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
  • Proven success driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
  • Experience leading complex renewal and upsell negotiations in partnership with sales teams
  • Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
  • Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
  • Proficient in CRM tools and leveraging AI
  • Humility, bias for action, and a team-first attitude, with a love for learning
Compensation
  • Total compensation is targeted at $150,000 - $180,000 (depending on experience), including variable pay based on quarterly goals
  • Equity opportunities at a fast growing company
  • Health, dental, vision insurance
  • 401k plans
  • Flexible PTO, free lunches at the office
What's in it for you?
    • Huge impact opportunity: Build and scale a company from the ground up
    • Competitive compensation: Includes a combination of cash base and commission compensation
    • Work on a daily basis with the founding team and mentors
    • Join a fun, inclusive and highly motivated team culture (and help define it!)