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Strategic Customer Success Manager Jobs (NOW HIRING)

Aris

Strategic Customer Success Manager

San Antonio, TX · On-site

Strategic Customer Success Manager We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long-term strategic growth across a portfolio of enterprise ...

New

Vultr

Strategic Customer Success Manager

$120K - $160K/yr

Strategic Customer Success Manager Vultr is seeking a highly skilled and experienced Strategic Customer Success Manager to serve as the customer's strategic advisor, ensuring they achieve measurable ...

Appriss Retail

Strategic Customer Success Manager

$140K - $160K/yr

About the role As a Strategic Customer Success Manager at Appriss Retail, you will be a consultative advisor for our product offering to customers, ensuring their success and maximizing their value.

Nimble

Strategic Customer Success Manager

Manhattan, NY · On-site

$180/hr

Strategic Customer Success Manager (CSM) The Strategic Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our ...

Vultr

Strategic Customer Success Manager

$120K - $160K/yr

Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced Strategic Customer Success Manager to serve as the customer's strategic advisor, ensuring they achieve ...

Freshworks

Strategic Customer Success Manager

Boston, MA · On-site

$142K - $176K/yr

At Freshworks, we're looking for a Strategic Customer Success Manager to partner with a select portfolio of our largest and most strategic customers across North America. This is a highly visible ...

Freshworks

Strategic Customer Success Manager

Boston, MA · On-site

$142K - $176K/yr

At Freshworks, we're looking for a Strategic Customer Success Manager to partner with a select portfolio of our largest and most strategic customers across North America. This is a highly visible ...

SentiLink

Strategic Customer Success Manager

$160K - $190K/yr

SentiLink Strategic Customer Success Manager SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. We're building the future ...

New

Steer

Strategic Customer Success Manager

Boston, MA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Clarium

Strategic Customer Success Manager

The Opportunity We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform. This role is ideal ...

CoLab Software

OR

About the role As a Strategic Customer Success Manager , you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving ...

Jamf

Strategic Customer Success Manager

Austin, TX · On-site

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

New

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Strategic Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do strategic customer success manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for strategic customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

More about Strategic Customer Success Manager jobs
What cities are hiring for Strategic Customer Success Manager jobs? Cities with the most Strategic Customer Success Manager job openings:
What states have the most Strategic Customer Success Manager jobs? States with the most job openings for Strategic Customer Success Manager jobs include:
What job categories do people searching Strategic Customer Success Manager jobs look for? The top searched job categories for Strategic Customer Success Manager jobs are:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Strategic Customer Success Manager

Aris

San Antonio, TX • On-site

Other

Posted 3 days ago

New

Job description

Strategic Customer Success Manager

We are currently seeking a Strategic Customer Success Manager to drive measurable customer value and long-term strategic growth across a portfolio of enterprise accounts in the North America region.

This role is central to ARIS' mission of enabling organizations to operate with transparency, control, and measurable outcomes in the era of Agentic AI. Sitting at the intersection of business strategy, operational excellence, and technology, Strategic CSM helps customers transform process intelligence into tangible business impact.

Reporting to the Customer Success Director, this role is part of a high-impact Customer Success organization focused on value realization, executive engagement, and expansion of strategic accounts. You will work closely with senior customer stakeholders, as well as internal teams across Sales, Product, and Services, to ensure alignment between customer objectives and ARIS capabilities.

What makes this role particularly attractive is the opportunity to act as a trusted advisor to enterprise leaders, influence transformation strategies, and shape how organizations leverage process intelligence and AI-driven execution. You will not only drive adoption, but also define and demonstrate business value, enabling customers to scale their transformation initiatives with confidence.

Essential Functions

  • Manage and grow a portfolio of ~10–15 strategic enterprise accounts.
  • Define customer value objectives and translate them into structured success plans.
  • Identify and accelerate quick wins while building long-term transformation roadmaps.
  • Leverage process intelligence to uncover inefficiencies, risks, and opportunities.
  • Drive measurable business outcomes through data-driven insights and execution tracking.
  • Build and maintain strong relationships with executive stakeholders.
  • Deliver compelling executive-level storytelling connecting outcomes to strategic priorities and ROI.
  • Proactively identify risks and mobilize internal resources to ensure customer success.
  • Partner with Sales to drive account expansion, new use cases, and adoption across business units.
  • Guide customers in scaling process intelligence and governance for automation and Agentic AI initiatives.

Minimum Requirements

  • Proven experience in Enterprise Customer Success, Consulting, Value Engineering, or Transformation Programs.
  • Strong ability to engage with both operational teams and senior executives.
  • Experience working with business metrics, ROI frameworks, and value realization methodologies.
  • Excellent communication and stakeholder management skills
  • Fluency in English.
  • Ability to manage multiple complex accounts in a structured and disciplined manner.
  • Experience working in or with organizations in North America.

Nice to Haves

  • Experience in process improvement, operational excellence, or digital transformation initiatives.
  • Familiarity with Process Intelligence, Business Process Management (BPM), or Process Mining.
  • Experience working with enterprise software platforms or analytics solutions
  • Exposure to AI, automation, or governance frameworks in enterprise environments.

Apply