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Strategic Customer Success Manager Jobs (NOW HIRING)

CoLab Software

OR · On-site

About the role As a Strategic Customer Success Manager focused on Aerospace and Defence, you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post ...

New

Intelletec

Customer Success Manager

San Francisco, CA · On-site

We're looking for a Customer Success Manage r who enjoys building trusted customer relationships ... This isn't a reactive support role- it's a strategic, customer-facing position where you'll own ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live. The Customer Success Manager will be responsible ...

Saxco

Strategic Customer Success Partner

Norco, CA · On-site

You will manage a revenue and gross margin profile of $50M+ and $10M+, respectively, providing ... Strategic Customer Success Partner • Saxco International, LLC Disability Accommodation Applicants ...

StarTech.com

Customer Success Manager

FL

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

StarTech.com

Customer Success Manager

Boston, MA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Melio

Customer Success Manager

New York, NY · On-site

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

StarTech.com

Customer Success Manager

Seattle, WA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

OneScreen

Customer Success Manager

Boston, MA · On-site

This role suits a proactive, strategic thinker with a strong background in client-facing campaign ... customer success. * Strong project management skills with a proven ability to handle multiple ...

Kinective

Customer Success Manager

Golden, CO · On-site

Build Strategic Customer Partnerships: Serve as the primary point of contact for our strategic ... Demonstrated success in managing relationships with enterprise-level customers and driving revenue ...

Melio

Customer Success Manager

New York, NY · Hybrid

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve ... Excellent time-management skills, as well as the ability to remain flexible as the company and role ...

Ambrook

Customer Success Manager

New York, NY · On-site +1

$110K - $155K/yr

The opportunity We're hiring our first dedicated Customer Success Manager to own relationships with ... You'll work closely with CS leadership and our Product team to make sure strategic customer ...

Kinective

Customer Success Manager

Golden, CO · On-site

$75K - $85K/yr

Build Strategic Customer Partnerships: Serve as the primary point of contact for our strategic ... Demonstrated success in managing relationships with enterprise-level customers and driving revenue ...

Lawyer.com

Customer Success Manager

Basking Ridge, NJ · On-site

You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals ...

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Strategic Customer Success Manager information

See salary details

$32.5K

$83.1K

$140K

How much do strategic customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for strategic customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Strategic Customer Success Manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

More about Strategic Customer Success Manager jobs
What cities are hiring for Strategic Customer Success Manager jobs? Cities with the most Strategic Customer Success Manager job openings:
What states have the most Strategic Customer Success Manager jobs? States with the most job openings for Strategic Customer Success Manager jobs include:
What job categories do people searching Strategic Customer Success Manager jobs look for? The top searched job categories for Strategic Customer Success Manager jobs are:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Amazing Life Foundation

Plano, TX • On-site

$60K - $70K/yr

Full-time

Posted 13 days ago

Job description

Customer Success Manager (CSM)

Department: Customer Success

Reports to: Head of CSM

Location: Plano, TX

About Amazing Life

Amazing Life equips churches with content and technology that helps kids grow in their faith. We operate like a world-class business while serving a mission that matters deeply. Our team is thoughtful, driven, and committed to excellence—not just outcomes, but how we get there.

Customer Success plays a critical role in ensuring our church partners are thriving, supported, and growing in value from Amazing Life.

Role Overview

The Customer Success Manager (CSM) is responsible for the health and retention of a defined book of church partners. This role focuses on product adoption, and proactive risk management to drive strong Net Revenue Retention (NRR).

While CSMs do not carry a traditional sales quota, they are directly accountable for renewal outcomes, churn prevention, and surfacing expansion opportunities through trusted partnership and consultative engagement.

Core ResponsibilitiesCustomer Health & Retention

Own the overall health of assigned church accounts, proactively identifying risks and opportunities

Drive strong renewal outcomes through planning, relationship management, and value reinforcement

Monitor usage, engagement, and qualitative signals to prevent churn and contraction

Maintain accurate customer data, notes, and forecasting in internal systems

Strategic Customer Engagement

Lead structured Business Reviews that align church goals with Amazing Life solutions

Coach churches on best practices, adoption strategies, and ministry outcomes

Act as a strategic partner—not just support—helping leaders make confident decisions

Expansion Opportunity Creation

Identify and surface upsell opportunities based on customer needs and usage patterns

Partner closely with Account Managers by scheduling AM-led calls where expansion may be appropriate

Cross-Functional Collaboration

Partner with Content, Product, Sales, and Marketing to advocate for customer needs

Share feedback and insights that improve the product and customer experience

Participate in team planning, retrospectives, and process improvements

Success Metrics

Variable compensation is tied exclusively to NRR performance and proportional to the size of the assigned book of business.

What Success Looks Like

Churches feel supported, confident, and well-served

Renewal conversations are proactive, not reactive

Risks are identified early and addressed thoughtfully

Expansion opportunities surface through trust and value

Internal teams see the CSM as organized, prepared, and reliable

Qualifications

Required

2+ years in Customer Success, Account Management, or a related customer-facing role

Experience managing a book of recurring-revenue customers

Strong communication and relationship-building skills

Ability to manage multiple accounts, priorities, and deadlines

Comfort working with data, ARR concepts, and performance metrics

Preferred

Experience working with churches, nonprofits, SaaS, or subscription businesses

Familiarity with NRR, renewals, and retention strategy

Background in consultative or advisory customer roles

Why Join Amazing Life

Mission-driven work with real impact

Clear expectations and measurable success

Thoughtful compensation aligned to outcomes

A team that values growth, mastery, and excellence

Space to do meaningful work with people who care

Apply