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Strategic Customer Success Manager Jobs (NOW HIRING)

TradePending

Customer Success Manager

Atlanta, GA · On-site

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Kinective

Customer Success Manager

Golden, CO · On-site

$75K - $85K/yr

Build Strategic Customer Partnerships: Serve as the primary point of contact for our strategic ... Demonstrated success in managing relationships with enterprise-level customers and driving revenue ...

Protomiq LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

Paysafe

Customer Success Manager

Jacksonville, FL · On-site

The Customer Success Manager (CSM), Direct Merchants, is responsible for managing and growing B2B ... Serve as the primary point of contact for operational and strategic customer needs. * Develop a ...

Humanly

Customer Success Manager

Seattle, WA · On-site

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent ... You'll act as a strategic advisor, helping customers achieve hiring outcomes, drive adoption, and ...

Cerby, Inc.

Customer Success Manager

We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers' business. What you will do: * Manage ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Balance strategic conversations with operational execution Customer Success Manager - Strategic * Manage a small portfolio of 5-7 strategic accounts * Work with high-volume, high-complexity customers

Captivea USA

Customer Success Manager

Orlando, FL

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the ... You will build strategic relationships with customers, oversee renewal cycles, manage support ...

GBG

Customer Success Manager

Atlanta, GA · On-site

Balance strategic conversations with operational execution Customer Success Manager - Strategic * Manage a small portfolio of 5-7 strategic accounts * Work with highvolume, highcomplexity customers

Clarivate

Customer Success Manager

Philadelphia, PA · Hybrid

We are looking for a Customer Success Manager to join our Customer Success Team in Ann Arbor or ... We have a strong focus on customer strategy, retention, and product adoption, and we would love to ...

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Strategic Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do strategic customer success manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for strategic customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Do CSMS make good money?

Strategic Customer Success Managers typically earn competitive salaries that vary by industry, location, and experience level. According to industry reports, the median annual salary ranges from $70,000 to over $120,000, with additional bonuses and benefits often included. Strong communication skills and familiarity with customer relationship management tools can enhance earning potential.

What is the highest salary in customer success?

The highest salaries for a Strategic Customer Success Manager can exceed $150,000 annually, especially in large tech companies or senior roles with extensive experience and specialized skills. Compensation often includes bonuses, stock options, and benefits, reflecting the importance of customer retention and strategic account management.

What is a strategic customer success manager?

A strategic customer success manager is a professional responsible for building long-term relationships with key clients, ensuring their needs are met, and helping them achieve their business goals. They analyze customer data, coordinate with sales and support teams, and often use customer success tools to improve retention and satisfaction. This role requires strong communication, problem-solving skills, and a deep understanding of the company's products or services.

What is a CSM salary?

The salary for a Strategic Customer Success Manager (CSM) typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and the role often requires strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

More about Strategic Customer Success Manager jobs
What cities are hiring for Strategic Customer Success Manager jobs? Cities with the most Strategic Customer Success Manager job openings:
What states have the most Strategic Customer Success Manager jobs? States with the most job openings for Strategic Customer Success Manager jobs include:
What job categories do people searching Strategic Customer Success Manager jobs look for? The top searched job categories for Strategic Customer Success Manager jobs are:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager - Strategic Accounts

Impruvon

Baltimore, MD

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Be an early applicant

Job description

Description
Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.
At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people’s lives.
About the Role

As a member of the Customer Experience team, the Customer Success Manager – Strategic Accounts (CSM) is a dedicated, high-impact role focused on one of Impruvon’s most significant strategic partnerships. This customer is a multi-state umbrella organization spanning multiple provider organizations, and this role serves as their primary Impruvon point of contact across the full customer lifecycle. The CSM’s primary focus is to lead a complex, phased implementation across multiple locations and states, build trusted relationships at every level of the organization, drive deep product adoption, and ensure the customer achieves meaningful, measurable outcomes. 
This role requires exceptional project management discipline, executive presence, and a genuine passion for delivering an exceptional experience in healthcare settings that serve vulnerable populations. This is an individual contributor role with no direct reports.


Key Responsibilities
Customer Success
  • Serve as the dedicated CSM and primary point of contact for a single, high-complexity strategic partner organization spanning multiple providers and states, owning the full customer relationship across software and services.
  • Manage relationships at every level of the customer organization, from executive sponsors and program leadership at the umbrella level to department leads, site administrators, and end user staff across each provider location.
  • Lead and manage a complex, phased platform implementation spanning multiple provider organizations across multiple states, including:
    • Multi-phase project planning, milestone tracking, and cross-functional coordination across internal teams (integrations, technical support, product) and customer stakeholders
    • Site-by-site rollout planning and go-live sequencing across provider locations and states
    • Platform configuration and customization across multiple sites and user groups
    • Quality assurance (QA) and go-live readiness validation per site
    • Training, onboarding, and adoption support for end users across all provider sites
    • Go-live achievement and post-launch stabilization, ongoing optimization and support
  • Own the commercial health of the account, including renewal, upsells, and expansion opportunities across the umbrella organization and its member providers.
  • Lead executive engagement, including regular cadence calls, Executive Business Reviews (EBRs), data-driven success reporting, and product updates tailored to the umbrella organization and individual providers.
  • Collaborate closely with product and integrations teams to advocate for the customer’s needs, surface feedback, and contribute to roadmap priorities informed by real-world use cases.
  • Monitor and drive customer success outcomes including adoption, product utilization, customer health, satisfaction, and measurable ROI, using data to guide proactive interventions and strategic recommendations.
  • Travel to customer sites across multiple states is required to support in-person training, go-live events, and executive relationship development. Frequency will vary based on implementation phase and customer needs. Estimated 25-40% during active implementation phases.
Strategic Initiatives
  • Contribute to the scaled customer experience vision by sharing learnings from this strategic engagement to inform playbooks, processes, and best practices for the broader CX team.
  • Document interactions, feature requests, and customer feedback to inform roadmap and product development.
  • Represent Customer Success in executive-level engagements and strategic initiatives.


Skills, Knowledge and Experience
Requirements
  • 7+ years in Customer Success, Strategic Account Management, or equivalent customer-facing role, preferably within a healthcare-focused SaaS environment; experience managing large, complex enterprise or strategic accounts is strongly preferred.
  • Demonstrated success serving as a dedicated CSM or account owner for a single high-value, high-complexity strategic customer, including navigating multi-stakeholder organizations, multi-site deployments, or multi-entity umbrella structures.
  • Exceptional project management skills with demonstrated ability to plan, execute, and track complex, multi-phase implementations across multiple sites and stakeholder groups; PMP or equivalent experience is a plus.
  • Exceptional communication and executive presence, with experience engaging C-level and senior leadership stakeholders, as well as the ability to adapt communication style across frontline staff, site administrators, and executive audiences.
  • Ability to operate at both the strategic and tactical levels. Capable of owning executive relationships and long-horizon planning while also rolling up their sleeves to manage day-to-day implementation details and customer needs.
  • Experience with customer success metrics and tools (e.g., HubSpot, Jira, Confluence, etc.).
  • Healthcare industry knowledge (e.g., HIPAA, DEA regulations, electronic medical records such as Epic, Cerner, Meditech) is strongly preferred
  • Travel to customer sites across multiple states is required. Estimated 25-40% during active implementation phases.

Key Performance Indicators (KPIs)
  • Net Revenue Retention (NRR)
  • Upsell revenue
  • Renewal rate
  • Net Promoter Score (NPS)
  • Go-live date achievement
  • Customer Health Score
  • Customer Satisfaction (CSAT)
What Success Looks Like
  • You are the trusted, go-to partner for your customer at every level of their organization, from the executive sponsor at the umbrella level to site administrators and frontline staff at each provider. They see you and Impruvon’s platform as essential to the success of their programs.
  • The phased implementation is progressing on schedule, with each provider site achieving go-live milestones on time and demonstrating strong adoption. Your customer can point to real, data-driven outcomes -  improved workflows, reduced errors, measurable ROI - and they renew and expand as a result.
  • You consistently meet or exceed your KPIs and contribute to the CX team’s collective success. Insights and lessons from your strategic engagement help elevate our processes and playbooks for the broader team.
  • You have become a genuine product expert and a credible, consultative voice for your customer. You partner closely with product, integrations, and technical support to solve real problems and ensure this customer’s experience shapes how Impruvon continues to grow.


Benefits
At Impruvon, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:
  • Competitive compensation aligned with experience $75-85k
  • 100% company-paid medical coverage (base plan)
  • Dental & vision available
  • 401(k)
  • Company-paid life, AD&D, STD & LTD insurance
  • Lifestyle Spending Account (wellness, personal use, and company swag)
  • Flexible PTO + company holidays
  • Flexible, remote-friendly work environment
  • Mission-driven work with real impact on vulnerable populations

Why Join Us

Working at Impruvon means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. Your expertise will help ensure we can continue to innovate, grow, and deliver on our promise of safer, smarter care.