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Strategic Customer Success Jobs (NOW HIRING)

Ashby

Strategic Customer Success Manager - EMEA

$62K - $133K/yr

About this Role Hi, I'm Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. Our Customer Success ...

Vanta

Senior Manager, Strategic Customer Success

$198K - $233K/yr

As Senior Manager, Strategic Customer Success, you will lead a team of experienced Customer Success Managers supporting Vanta's largest, most complex Fortune 500 customers through sophisticated GRC ...

Veryon

Customer Success Manager

San Francisco, CA · On-site

About the Role The Customer Success Manager - AI & Customer Success is responsible for managing strategic customer relationships, driving product adoption, improving retention, and identifying growth ...

Ralliant

Customer Success Manager

Plainville, CT · On-site

Customer Success Strategy & Operating Model * Lead a unified customer success model across tactical support and strategic account teams. * Establish clear roles, service standards, escalation paths ...

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How much do strategic customer success jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for strategic customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Strategic Customer Success professional typically collaborate with other departments to drive client outcomes?

Strategic Customer Success professionals often act as a bridge between clients and internal teams such as Sales, Product, and Support. They work closely with these departments to understand client needs, relay feedback, and coordinate resources to ensure customers achieve their desired outcomes. Regular cross-functional meetings and collaborative planning sessions are common, allowing them to align on strategy, address challenges proactively, and create tailored solutions. This collaborative approach not only strengthens client relationships but also contributes to the continuous improvement of products and services.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need expertise in account management, business strategy, and customer relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and negotiation skills help you drive value and foster long-term partnerships with clients. These skills are essential for proactively addressing client needs, ensuring retention, and aligning customer outcomes with organizational goals.

What is Strategic Customer Success?

Strategic Customer Success refers to a specialized role focused on building long-term, value-driven relationships with key clients and ensuring they achieve their desired outcomes with a company's products or services. Unlike general customer support, Strategic Customer Success managers work proactively to understand clients’ business goals, anticipate challenges, and provide tailored solutions. This role often involves collaborating with sales, product, and support teams to drive customer retention, upsell opportunities, and overall satisfaction among high-value accounts.
What are the most commonly searched types of Strategic Customer Success jobs? The most popular types of Strategic Customer Success jobs are:
What states have the most Strategic Customer Success jobs? States with the most job openings for Strategic Customer Success jobs include:
Infographic showing various Strategic Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Strategic Customer Success Manager

Lever Demo 2

San Francisco, CA • On-site

Full-time

Posted 3 days ago

Job description

A Bit About Us
 
Lever's vision is connecting human potential to meaningful work. Hiring is the most strategic challenge that every company faces, and Lever is one of the most recognized brands in talent acquisition software. As the innovation leader in our space, we are searching for great people to join us and push further.
 
We are proud of the company we've built so far, but we are even more excited for what is yet to come. Our 5000+ customers include global leaders, startups that are disrupting industries, and businesses around the world. Lever has raised $123 million in funding, most recently a $50M Series D in November 2021.
 
With an overall gender ratio of 50:50 women and men, Lever is also fiercely committed to building a team culture that celebrates diversity and inclusion. We have been certified as a "Great Place to Work", along with "Best Company Outlook 2022," and "Forbes Best Startup Employers 2022," and the list keeps growing! Our people are Lever's biggest competitive advantage. For more information on our team culture, visit https://inside.lever.co/.
Responsibilities
  • Own a book predominantly comprised of mid-market customers.
  • Run structured onboarding and ongoing success plans to drive adoption and outcomes.
  • Manage inbound customer requests and issues. Triage quickly and coordinate resolution with internal teams.
  • Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
  • Build and maintain relationships with key customer stakeholders.
  • Drive renewals for customers in your book, including risk identification, save plans, and renewal execution.
  • Identify and support expansion opportunities in partnership with Sales.
  • Act as a customer advocate internally. Share clear context and feedback with Product and Operations partners.
  • Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps.
  • Proactively monitor customer health metrics and implement retention strategies.
  • Serve as an escalation point for complex customer issues. Lead cross-functional action plans to resolution.
  • Model strong judgment, customer-first communication, and solution-oriented problem solving.
  • Informally mentor other CSMs by sharing best practices and helping unblock tricky situations.
Lever is a leading Talent Acquisition Suite that makes it easy for talent teams to reach their hiring goals and to connect companies with top talent. Lever is the only platform that provides all talent acquisition leaders with complete ATS and robust CRM capabilities in one product, LeverTRM. The LeverTRM features allow leaders to scale and grow their people pipeline, build authentic and long-lasting relationships, and source the right people to hire. Lever Analytics provides customized reports with data visualization, see offers completed and interview feedback, and more, to inform strategic decisions between hiring managers and executives alike.
 
Our platform also enables companies to hire with inclusivity in mind, helping eliminate any hiring bias. Lever supports the hiring needs of over 5,000 companies around the globe including the teams at Netflix, Spotify, Atlassian, KPMG, and Nielsen. For more information, visit https://www.lever.co.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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