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Strategic Customer Success Jobs (NOW HIRING)

SOCi

Strategic Customer Success Manager

$90K - $115K/yr

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our ...

Osano

Strategic Customer Success Manager

Austin, TX · Remote

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

Osano

Strategic Customer Success Manager

Austin, TX · Remote

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

UVeye

Strategic Customer Success Manager

Detroit, MI · On-site +1

$110K - $130K/yr

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

UVeye

Strategic Customer Success Manager

Austin, TX · On-site +1

$110K - $130K/yr

We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships ...

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Strategic Customer Success information

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How much do strategic customer success jobs pay per hour?

As of May 30, 2026, the average hourly pay for strategic customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need expertise in account management, business strategy, and customer relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and negotiation skills help you drive value and foster long-term partnerships with clients. These skills are essential for proactively addressing client needs, ensuring retention, and aligning customer outcomes with organizational goals.

How does a Strategic Customer Success professional typically collaborate with other departments to drive client outcomes?

Strategic Customer Success professionals often act as a bridge between clients and internal teams such as Sales, Product, and Support. They work closely with these departments to understand client needs, relay feedback, and coordinate resources to ensure customers achieve their desired outcomes. Regular cross-functional meetings and collaborative planning sessions are common, allowing them to align on strategy, address challenges proactively, and create tailored solutions. This collaborative approach not only strengthens client relationships but also contributes to the continuous improvement of products and services.

What is Strategic Customer Success?

Strategic Customer Success refers to a specialized role focused on building long-term, value-driven relationships with key clients and ensuring they achieve their desired outcomes with a company's products or services. Unlike general customer support, Strategic Customer Success managers work proactively to understand clients’ business goals, anticipate challenges, and provide tailored solutions. This role often involves collaborating with sales, product, and support teams to drive customer retention, upsell opportunities, and overall satisfaction among high-value accounts.
What are the most commonly searched types of Strategic Customer Success jobs? The most popular types of Strategic Customer Success jobs are:
What states have the most Strategic Customer Success jobs? States with the most job openings for Strategic Customer Success jobs include:
Infographic showing various Strategic Customer Success job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Part Time, and 10% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Strategic Customer Success Engineer

Strategic Customer Success Engineer

Conceal, Inc.

Manhattan, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Conceal, Inc. is seeking a Customer Success Engineer in the United States to partner with customers ensuring they fully benefit from their investment. This role encompasses technical, customer-facing, and strategic responsibilities, engaging with technical administrators and business stakeholders.

The ideal candidate will possess strong problem-solving abilities, a solutions-oriented mindset, and a customer-first approach. Responsibilities include managing customer interactions, driving adoption, and collaborating with internal teams to enhance customer experience. #J-18808-Ljbffr

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