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Strategic Customer Success Jobs (NOW HIRING)

Steer

Strategic Customer Success Manager

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Steer

Strategic Customer Success Manager

Austin, TX · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Steer

Strategic Customer Success Manager

Boston, MA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Dolby

Strategic Customer Success Manager

Atlanta, GA · On-site

As a Strategic Customer Success Manager, you will play a critical role in building and nurturing strong, long-term relationships with our strategic customers. You are responsible for ensuring our ...

Osano

Strategic Customer Success Manager

Austin, TX · Remote

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

Osano

Strategic Customer Success Manager

Austin, TX · On-site

About the Role: We're looking for a Strategic Customer Success Manager to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term ...

Jamf

OR

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large enterprise accounts, ensuring successful Apple deployment within ...

Steer

Strategic Customer Success Manager

Atlanta, GA · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

SqlDBM

Strategic Customer Success Manager

$135K - $166K/yr

About the role As a Strategic Customer Success Manager, you are the "air traffic controller" for our largest accounts, the strategic owner of the customer relationship, orchestrating everyone who ...

Ashby

Manager of Strategic Customer Success

$150K - $189K/yr

Hi, I'm Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. One of our operating principles is ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high ...

Healthsnap

Strategic Customer Success Manager

$120K - $135K/yr

At HealthSnap, Strategic Customer Success Managers own our most complex and highest-value partnerships, health system partners and large, multi-location private practices with sophisticated ...

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Strategic Customer Success information

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How much do strategic customer success jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for strategic customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

How does a Strategic Customer Success professional typically collaborate with other departments to drive client outcomes?

Strategic Customer Success professionals often act as a bridge between clients and internal teams such as Sales, Product, and Support. They work closely with these departments to understand client needs, relay feedback, and coordinate resources to ensure customers achieve their desired outcomes. Regular cross-functional meetings and collaborative planning sessions are common, allowing them to align on strategy, address challenges proactively, and create tailored solutions. This collaborative approach not only strengthens client relationships but also contributes to the continuous improvement of products and services.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need expertise in account management, business strategy, and customer relationship building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and data analysis tools is typically required. Outstanding communication, problem-solving, and negotiation skills help you drive value and foster long-term partnerships with clients. These skills are essential for proactively addressing client needs, ensuring retention, and aligning customer outcomes with organizational goals.

What is Strategic Customer Success?

Strategic Customer Success refers to a specialized role focused on building long-term, value-driven relationships with key clients and ensuring they achieve their desired outcomes with a company's products or services. Unlike general customer support, Strategic Customer Success managers work proactively to understand clients’ business goals, anticipate challenges, and provide tailored solutions. This role often involves collaborating with sales, product, and support teams to drive customer retention, upsell opportunities, and overall satisfaction among high-value accounts.
What are the most commonly searched types of Strategic Customer Success jobs? The most popular types of Strategic Customer Success jobs are:
What states have the most Strategic Customer Success jobs? States with the most job openings for Strategic Customer Success jobs include:
Infographic showing various Strategic Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Strategic Customer Success Lead

Bluefish AI

New York, NY • On-site, Remote

Full-time

Re-posted 6 days ago

Job description

About the Position:
We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.
In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert-connecting customers' unique business needs to Bluefish's capabilities-and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.
What You'll Be Doing
  • Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
  • Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
  • Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
  • Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
  • Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
  • Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
  • Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
  • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
  • Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
  • Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

Qualifications
  • 5+ years of experience in account management, customer success, or strategic partnerships-ideally in SaaS, ad tech, or marketing technology.
  • Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
  • Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
  • Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
  • Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
  • Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
  • Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
  • Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.

About Bluefish:
Bluefish believes that AI represents the next major chapter of the internet - and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online - and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.
The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.
Why Bluefish & Our Values:
  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales

Our Values:
  • Demonstrated grit and resourcefulness-you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
  • Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
  • Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
  • Commitment to craftsmanship-you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
  • Self-starter with a proactive mindset and a strong sense of accountability-able to drive projects forward independently while staying aligned with team goals.
  • Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

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