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Customer Success Manager Ii Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

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Customer Success Manager Ii information

What is a Customer Success Manager II?

A Customer Success Manager II is a mid-level professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide support, and help maximize the value derived from the product. This role often involves managing client relationships, onboarding new customers, troubleshooting issues, and collaborating with internal teams to drive customer satisfaction and retention. The 'II' typically signifies a more experienced or advanced position compared to an entry-level Customer Success Manager. Strong communication, problem-solving, and project management skills are important for success in this role.

How does a Customer Success Manager II typically collaborate with cross-functional teams to address client needs?

As a Customer Success Manager II, you will regularly collaborate with teams such as Sales, Product, and Support to ensure clients achieve their desired outcomes. This involves communicating client feedback, coordinating onboarding processes, and working with internal teams to resolve issues or implement solutions. It's common to participate in cross-departmental meetings and strategize on account growth, renewal, or upsell opportunities. Strong communication and relationship-building skills are key for navigating these collaborations successfully.

What are the key skills and qualifications needed to thrive as a Customer Success Manager II, and why are they important?

To thrive as a Customer Success Manager II, you need strong customer relationship management skills, a deep understanding of account management, and experience in SaaS or related industries, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically expected. Exceptional communication, problem-solving, and empathy help build trust and proactively address client needs. These skills are crucial for driving customer retention, satisfaction, and long-term business growth.

What is the difference between Customer Success Manager Ii vs Customer Success Manager I?

AspectCustomer Success Manager ICustomer Success Manager II
Required CredentialsBachelor's degree, relevant experienceBachelor's degree, 2+ years experience, industry certifications
Work EnvironmentEntry-level, client-facing, team collaborationMid-level, more client management, cross-functional coordination
Employer & Industry UsageCommon in SaaS, tech, and software companiesSimilar industries, with increased responsibilities
Search & Comparison IntentUnderstanding entry to mid-level CSM rolesClarifying role progression and responsibilities

The main difference between a Customer Success Manager I and a Customer Success Manager II lies in experience, responsibilities, and certifications. CSM I roles are typically entry-level with basic client interaction, while CSM II positions require more experience, industry knowledge, and often industry certifications. CSM II professionals handle more complex accounts and strategic initiatives, reflecting their higher level of expertise and responsibility.

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For Customer Success Manager Ii jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Ii jobs in Indiana look for?

The top searched job categories for Customer Success Manager Ii jobs in Indiana are:

What cities in Indiana are hiring for Customer Success Manager Ii jobs?

Cities in Indiana with the most Customer Success Manager Ii job openings:

Customer Success Manager Ii jobs near you
Infographic showing various Customer Success Manager Ii job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Success Manager

Wiers Fleet Partners, Inc.

Carmel, IN • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Description
Customer Success Manager - Fleet Partner Program
Wiers Fleet Partners | Remote Available | Full Time | $75k -90k Salary
Medical, Dental, Vision, 401K, Paid Vacation
Join Our Growing Team! Learn more at www.jointeamwiers.com
Growth Opportunity. Technical Training. Career Development.
You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.
Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.
In This Role, You Get:
  • The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
  • A direct impact on customer satisfaction and business growth
  • To leverage cutting-edge AI technology to enhance customer communications
  • To build lasting relationships with diverse fleet operations
  • To influence process improvements and program enhancements
  • To collaborate with cross-functional teams to deliver exceptional results
  • To work in a modern office environment with energetic teams
  • Career growth opportunities

Together, we make #TRUCKSROLL!
Who We Are:
Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Georgia, Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, Texas, and Wisconsin. 2026 expansion includes Florida, South Carolina, North Carolina, Missouri, Pennsylvania, and Minnesota.
Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.
Cutting-Edge Technology:
Work with state-of-the-art tools including AI-powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.
Professional Growth:
Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.
Collaborative Environment:
Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.
Impactful Work:
Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.
Comprehensive Benefits:
Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
Here's What You Can Expect When You Join the Wiers Team:
The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with our brand promises. An ideal candidate will preferably reside in Indianapolis, IN and be open to regular travel.
What You'll Do:
  • Champion Customer Success: Conduct regular in-person visits with Fleet Partners to strengthen relationships and proactively address issues
  • Drive Exceptional Onboarding: Ensure new Fleet Partners are onboarded correctly and timely, setting the foundation for long-term success
  • Optimize Maintenance Operations: Coordinate with Service Center Managers and dedicated technicians to ensure preventative maintenance schedules are adhered to, maximizing fleet uptime and customer satisfaction
  • Resolve Customer Challenges: Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go-to resource for ad hoc customer needs
  • Leverage Technology: Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication

What We're Looking For:
  • 3-5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related industries
  • Strong project management skills with the ability to coordinate multiple stakeholders and deliverables
  • Excellence in written and verbal communication with the ability to translate technical information for diverse audiences
  • Experience with CRM systems (HubSpot highly preferred) and comfort with adopting new technologies including AI tools
  • People-first mindset with the ability to build trust quickly over the phone, in person, and via email.
  • Problem-solving aptitude with a solutions-oriented approach to customer challenges
  • Bachelor's degree preferred or equivalent combination of education and experience

Must Haves:
  • A CAN-DO attitude - You'll make it happen
  • Commitment to learning - You want to know more
  • Team Player - You work well with others
  • Self-starter with attention to detail - You do the right things, right
  • High level of professionalism and integrity - You are reliable

Benefits:
  • Salary $75-90K - based on experience
  • Vacation Plan starts at 2 weeks per year plus 7 paid holidays
  • Medical, Dental, and Vision Insurance
  • Short Term Disability Insurance
  • Company paid Life and Long-Term Disability Insurance
  • 401(k) retirement plan with matching contribution
  • Fitness membership reimbursement

Take the Lead in Your Career:
If you're a customer success professional with a passion for excellence and the ability to drive exceptional customer experiences, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.
To learn more about us at www.wiers.com

Apply