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Fractional Customer Success Jobs in Indiana (NOW HIRING)

Topo Advisors

Assistant Controller

Indianapolis, IN · On-site +1

... fractional embedded accounting and finance support to venture-backed companies. Topo's customers ... OWNERSHIP Our customers love working with us because we care about the success of their companies ...

Topo Advisors

Director, Tax

Indianapolis, IN · On-site +1

... fractional embedded accounting and finance support to venture-backed companies. Topo's customers ... success. As we continue to scale, we are launching a dedicated Tax Practice - and we are looking ...

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Fractional Customer Success information

What is a fractional customer success manager?

A Fractional Customer Success Manager is a professional who works with multiple companies on a part-time or contract basis to help improve customer satisfaction, retention, and growth. Unlike full-time employees, fractional customer success managers provide their expertise to several organizations, typically focusing on optimizing customer journeys, onboarding, and relationship management. This flexible arrangement allows businesses to access experienced talent without the commitment or cost of hiring a full-time staff member. It's ideal for startups and small businesses looking to scale their customer success efforts efficiently.

How does a fractional customer success professional typically integrate with existing teams and processes?

A Fractional Customer Success professional usually works on a part-time or contract basis, collaborating closely with in-house teams to support customer retention and satisfaction goals. They often participate in regular team meetings, leverage the company’s CRM tools, and align with established customer communication workflows, while bringing external expertise and fresh perspectives. Integration involves clear communication of objectives, understanding company culture, and quickly building rapport with both internal stakeholders and clients. This flexible arrangement allows organizations to benefit from specialized skills without a full-time commitment.

What are the key skills and qualifications needed to thrive as a fractional customer success manager, and why are they important?

To thrive as a Fractional Customer Success Manager, you need a strong background in account management, problem-solving, and customer relationship building, often supported by experience in SaaS or B2B environments. Familiarity with CRM platforms like Salesforce or HubSpot and customer success tools such as Gainsight or ChurnZero is typically required. Excellent communication, adaptability, and self-management skills set top performers apart in this flexible, client-facing role. These capabilities are crucial for driving client retention and satisfaction while efficiently managing multiple accounts across different organizations.

What is the difference between Fractional Customer Success vs Customer Success Manager?

AspectFractional Customer SuccessCustomer Success Manager
CredentialsRelevant experience, industry knowledge, possibly certificationsTypically requires a bachelor’s degree, customer success certifications often preferred
Work EnvironmentPart-time or contract basis, often remote, serving multiple clientsFull-time, in-house or remote, focused on a single company's customers
Employer & Industry UsageUsed by SaaS and tech companies to supplement teamsCommon in SaaS, tech, and service industries for ongoing customer engagement

In summary, Fractional Customer Success professionals work on a part-time or contract basis, managing multiple clients' customer success needs, while Customer Success Managers are full-time employees dedicated to a single company's customers. Both roles require relevant experience, but their work settings and commitments differ significantly.

What are popular job titles related to Fractional Customer Success jobs in Indiana?

For Fractional Customer Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Fractional Customer Success jobs in Indiana look for?

The top searched job categories for Fractional Customer Success jobs in Indiana are:

What cities in Indiana are hiring for Fractional Customer Success jobs?

Cities in Indiana with the most Fractional Customer Success job openings:

Fractional Customer Success jobs near you
Infographic showing various Fractional Customer Success job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Assistant Controller

Topo Advisors

Indianapolis, IN • On-site, Remote

Full-time

Re-posted 6 days ago

Job description

Topo is hiring key team members for its accounting team. If you've ever been interested in working at a startup as a member of the initial team, this is it!

Topo provides fractional embedded accounting and finance support to venture-backed companies. Topo's customers look to us as early-stage company experts focused on helping their companies succeed.

We are looking for a strong Assistant Controller to provide world-class accounting support to high-growth venture-backed companies. You'll be a hands-on thought partner to CEOs and leadership team members at dynamic software and services companies.

This position can be remote based in the states in which the company operates. For a full list of states, please see below. The company is headquartered and based in Indianapolis, Indiana.

About this role: This role will support Topo's team members in delivering high quality accounting support to Topo's customers. In this role, we're looking for a high agency person with a strong understanding of and an interest in startups. This role will become increasingly strategic as the individual grows within Topo.

What You'll Do:

  • Manage monthly financial close and general accounting activities for clients.
  • Manage relationships with external auditors and tax advisors ensuring timely and accurate completion of deliverables.
  • Manage activities of Topo team members to support execution of engagements.
  • Provide support for the budgeting and planning process; work with team on monthly forecast against budget including cash flow projections.
  • Research and provide leadership both internally and to clients regarding all technical accounting questions and updates.

What You'll Need:

  • You're organized and demonstrate a high attention to detail and accuracy.
  • You're a self-starter who can put ideas into action.
  • You love working with numbers and helping people.
  • You have the ability to quickly shift from high-level strategic thinking to tactical execution.
  • 4+ years in public accounting, corporate accounting or finance, or similar experience.
  • Excellent quantitative skills with strong experience in spreadsheet software and familiarity with Quickbooks.
  • Ability to embrace ambiguity, uncertainty, and changing business landscapes.
  • CPA strongly preferred.
What We Value:TRUST

Our team members operate in a high-trust role with customers. Trustworthy team members exhibit: uncompromising integrity, empathy, attention to detail, and the ability to exceed expectations.

OWNERSHIP

Our customers love working with us because we care about the success of their companies as much as they do. Our team members take ownership of the relationship with customers through consistency, responsiveness, and thought partnership.

INTELLECTUAL CURIOSITY

Our customers look to us for guidance on industry standards, recommendations on best practices, and thought leadership. Team members should combine personal experience as well as internal and external resources to be learning machines that will result in strategic insight to the companies we support.

Topo Advisors is an equal-opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

Employment Type: FULL_TIME

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