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Product Success Manager Jobs in Indiana (NOW HIRING)

Cleo

Customer Success Manager

Indianapolis, IN · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

... setup, product training, and best practices to facilitate early success and faster adoption ... management positions. Prior experience in the commercial semi-trailer industry is a plus. The ...

groteindustries

Customer Success Manager

Madison, IN · On-site

... setup, product training, and best practices to facilitate early success and faster adoption ... management positions. Prior experience in the commercial semi-trailer industry is a plus. The ...

Genesys

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ... Monitor customer health, product adoption, and feature utilization to surface actionable insights ...

Caterpillar

Customer Success Manager

Lafayette, IN · On-site

Caterpillar's Electric Power Division has an open opportunity as a Customer Success Manager (CSM ... Working directly with customers to collect information - sell additional products and services to ...

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All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Indiana

Product Success Manager information

See Indiana salary details

$49K

$151.7K

$187.5K

How much do product success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for product success manager in Indiana is $151,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $187,500.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Indiana?

For Product Success Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Product Success Manager jobs in Indiana look for?

The top searched job categories for Product Success Manager jobs in Indiana are:

What cities in Indiana are hiring for Product Success Manager jobs?

Cities in Indiana with the most Product Success Manager job openings:

Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Indiana as of September 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $151,684 per year, or $72.9 per hour.

Customer Success Manager

Madison, IN • On-site

Grote Industries
Manufacturing • 1 - 5K employees
Learn more about Grote Industriesexternal

Other

Re-posted 5 days ago

Job description

Customer Success Manager

The Customer Success Manager will oversee the day-to-day customer interactions for our growing Grote Networks business unit. They'll contribute to a high-performing support team, create scalable processes, and redefine what exceptional customer experience means in the connected technology industry. They're responsible for delivering top-tier, 24/7/365 service that exceeds customer expectations. This person must communicate clearly and proactively, always on the lookout for ways to increase satisfaction and continuously refine how we serve our customers. They should bring the kind of energy and adaptability that thrives in a startup-like environment. Most importantly, they must have an entrepreneurial mindset, owning their work, thinking on their feet, innovating on the fly, and pushing our business forward every single day.

Position Duties:

  • Supports and leads all customer support activities.
  • Guides new customers through setup, product training, and best practices to facilitate early success and faster adoption.
  • Monitor usage and trailer health metrics to identify trends, potential risks, and opportunities to optimize usage and customer satisfaction.
  • Technical troubleshooting of trailer electrical systems, telematics systems, cellular and Bluetooth connectivity.
  • Offer recommendations for additional features or use cases based on the customer's needs and objectives.
  • Create and maintain documentation, FAQs, and instructional materials to support customer self-service.
  • Gather and synthesize customer feedback to influence the product roadmap, ensuring it aligns with market needs and customer expectations.

Requirements: A bachelor's degree in engineering, marketing, or related area of focus or comparable experience, and a minimum of 10 years of professional customer service experience and 5 years of experience in management positions. Prior experience in the commercial semi-trailer industry is a plus. The ability to travel up to 25% of the time is necessary. Proactive thinking and problem-solving skills as well as the ability to influence others and show initiative is expected.

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