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Member Success Manager Jobs in Indiana (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Elite Dental Partners

Dental Office Manager

Anderson, IN

$22 - $29/hr

Manage business operations to exceed goals including scheduling, revenue optimization, expense ... each member's success and development * Work closely with other departments to ensure proper ...

Elite Dental Partners

Dental Office Manager

Anderson, IN · On-site

$55K - $65K/yr

Manage business operations to exceed goals including scheduling, revenue optimization, expense ... each member's success and development * Work closely with other departments to ensure proper ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Indiana?

For Member Success Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Indiana look for?

The top searched job categories for Member Success Manager jobs in Indiana are:

What cities in Indiana are hiring for Member Success Manager jobs?

Cities in Indiana with the most Member Success Manager job openings:

Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Partner Success Manager

CommuniCare Family of Companies

Indianapolis, IN • On-site

Full-time

Re-posted 5 days ago

Job description

Job Address:
8275 Allison Pointe Trail Suite 370Indianapolis, IN 46250
CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.
Key responsibilities:
  • Foster trusted and productive relationships with partners to drive loyalty and growth in your market
  • Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
  • Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
  • Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
  • Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
  • Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
  • Develop a strong understanding of Communicare Advantage's care model and how it adds value to senior communities and their residents
  • Effectively communicate Communicare Advantage's value proposition
  • Determine ways Communicare Advantage can align with and support partner goals
  • Develop and maintain trust with key stakeholders, both internal and external
  • Partner with Communicare Advantage's marketing team on collateral development and partner education material
  • Collaborate with sales and member advocacy to organize educational events and activities that engage partners
  • Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements:
  • Bachelor's Degree preferred
  • 2-5 years working in the senior living industry with an understanding of nursing home operations
  • Experience in a client facing role
  • Willingness to travel to partner sites, including overnight stays, 25% of the time
  • Solution focused
  • Detail oriented
  • Proactive self-starter
  • Cross Functional Collaboration
  • Active listener
  • Building Positive team culture
  • Ability to work as a telecommuter
  • Ability to communicate complex healthcare information to current and future partners
  • Ability to develop and manage relationships to reach business goals
  • Ability to manage multiple priorities including site visits and handling partner concerns

Apply