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Member Success Manager Jobs in Indiana (NOW HIRING)

Sharetec

Customer Success Manager

Fort Wayne, IN · On-site

$90K - $100K/yr

Sharetec is looking for a Customer Success Manager to join our team! At Sharetec, we believe in a ... member services, and online banking -- and they count on us to be a caring, trusted partner in ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

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Member Success Manager information

What's a good job for overthinkers?

A Member Success Manager role involves communication, problem-solving, and relationship management, which can suit overthinkers who enjoy analyzing situations and planning strategies. This position often requires strong organizational skills and empathy, with tools like CRM software to track client interactions. It allows for thoughtful engagement and strategic thinking within a structured environment.

What are Member Success Managers?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

Will AI replace CSM?

AI cannot fully replace Member Success Managers, as their role involves building relationships, understanding client needs, and providing personalized support that requires emotional intelligence and human judgment. AI tools can assist CSMs by automating routine tasks and analyzing data, but the core responsibilities of managing member success rely on interpersonal skills and strategic thinking. Therefore, AI is more likely to augment rather than replace CSMs in their roles.

What is a CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Many CSMs also receive bonuses or commissions based on performance and client retention.

What are the key skills and qualifications needed to thrive as a Member Success Manager, and why are they important?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a Member Success Manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What jobs pay 4000 a week without a degree?

A Member Success Manager role typically does not pay $4,000 a week without relevant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales positions, real estate brokers, or skilled trades like certain construction or electrical work, which rely on experience, certifications, and performance rather than formal education. These jobs may require strong interpersonal skills, industry knowledge, or licensing but often do not mandate a college degree.
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What cities in Indiana are hiring for Member Success Manager jobs? Cities in Indiana with the most Member Success Manager job openings:
Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in Indiana as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Partner Success Manager

CommuniCare Family of Companies

Indianapolis, IN • On-site

Full-time

Posted 13 days ago

Job description

Job Address:
8275 Allison Pointe Trail Suite 370Indianapolis, IN 46250
CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.
Key responsibilities:
  • Foster trusted and productive relationships with partners to drive loyalty and growth in your market
  • Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
  • Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
  • Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
  • Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
  • Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
  • Develop a strong understanding of Communicare Advantage's care model and how it adds value to senior communities and their residents
  • Effectively communicate Communicare Advantage's value proposition
  • Determine ways Communicare Advantage can align with and support partner goals
  • Develop and maintain trust with key stakeholders, both internal and external
  • Partner with Communicare Advantage's marketing team on collateral development and partner education material
  • Collaborate with sales and member advocacy to organize educational events and activities that engage partners
  • Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements:
  • Bachelor's Degree preferred
  • 2-5 years working in the senior living industry with an understanding of nursing home operations
  • Experience in a client facing role
  • Willingness to travel to partner sites, including overnight stays, 25% of the time
  • Solution focused
  • Detail oriented
  • Proactive self-starter
  • Cross Functional Collaboration
  • Active listener
  • Building Positive team culture
  • Ability to work as a telecommuter
  • Ability to communicate complex healthcare information to current and future partners
  • Ability to develop and manage relationships to reach business goals
  • Ability to manage multiple priorities including site visits and handling partner concerns

Apply