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Product Success Manager Jobs in Indiana (NOW HIRING)

Hewlett Packard Enterprise Development LP

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Comprehensive knowledge of the company's products and services, including a deep understanding of ...

Hewlett Packard Enterprise Development LP

Senior Customer Success Manager This role has been designated as 'Remote/Teleworker', which means ... Comprehensive knowledge of the company's products and services, including a deep understanding of ...

Datavant

Customer Success Manager

Indianapolis, IN · Remote

Collaborate internally with Product, Sales, and Support on client needs. * Track and analyze ... Success, Account Management) supporting enterprise accounts. * Strong communication and ...

Autodesk

Position Overview As a Customer Success Manager within the Autodesk Education Experiences (AEX ... Collaborate cross-functionally with Product teams, Autodesk Research, Customer Success, and other ...

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Product Success Manager information

See Indiana salary details

$49K

$151.7K

$187.5K

How much do product success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for product success manager in Indiana is $151,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $187,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Product Success Manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

How does a Product Success Manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What is a Product Success Manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Indiana? For Product Success Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Product Success Manager jobs in Indiana look for? The top searched job categories for Product Success Manager jobs in Indiana are:
What cities in Indiana are hiring for Product Success Manager jobs? Cities in Indiana with the most Product Success Manager job openings:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Indiana as of May 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $151,684 per year, or $72.9 per hour.

Senior Customer Success Manager

Hewlett Packard Enterprise Development LP

Remote

Full-time

Posted 16 days ago

Job description

Senior Customer Success ManagerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The Customer Success Manager (CSM) is a strategic, customer-facing role responsible for helping clients maximize the value of their HPE solutions and supporting them throughout their digital transformation journey. Serving as a trusted advisor and key member of the account team, the CSM works closely with customers to understand their business goals, operational priorities, and desired outcomes while driving successful onboarding, adoption, and ongoing engagement across HPE's as-a-service portfolio.

In this role, the CSM partners closely with Sales Specialists and cross-functional teams to strengthen customer relationships, accelerate solution consumption, and identify opportunities for account growth and expansion. The CSM is responsible for driving customer adoption, supporting upsell and cross-sell motions within assigned accounts, and delivering measurable business value through proactive engagement, strategic guidance, and a high level of customer service. This role carries a quota and may require occasional onsite customer engagement and travel.

Responsibilities:

  • Take ownership of a select group of strategic customer accounts.
  • Cultivates strong, senior-level relationships within the customer's organization, including engagement with key stakeholders.
  • Successfully onboard customers and help them define and achieve their adoption success criteria.
  • Acts as primary advocate for the customer, ensuring their needs, objectives, and desired outcomes are understood and prioritized.
  • Develop and maintain a Customer Success Plan for assigned accounts; outlining the customer goals, desired outcomes, and timelines, ensuring customers are receiving consistent experience throughout the entire customer journey.
  • Serves as a point of escalation for customer issues, coordinating with various internal teams, including technical support, product management, and engineering, to ensure swift and effective resolution.
  • Capture the capabilities of HPE's offerings and identify gaps related to customer use cases through a closed loop process for each step of the engagement life cycle.
  • Drives upsell sales motion in the assigned account base, identifying and closing new expansion opportunities.
  • Identify Cross-Sell opportunities and collaborate with Sales Specialists to pursue.

Education and Experience Required:

  • A university or bachelor's degree or equivalent combination of education and experience; advanced University or MBA preferred.
  • 5+ years of direct, work-related experience.
  • CCSM (Certified Customer Service Manager) - Level 4 or higher certification preferred.
  • HPE GreenLake ATP certification preferred.
  • Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives.
  • Considered a trusted advisor externally and a mentor of customer success management internally.
  • Viewed as an expert in the given field by company and customer.
  • Experience in project/program management preferred.
  • Experience in cloud operating models.
  • Comfortable supporting customers within the Eastern Time Zone and able to accommodate Eastern Time Zone working hours. This role may require occasional domestic travel (~10-15%) for customer onsite meetings, conferences, and trade shows

Knowledge & Skills:

  • A thorough understanding of the technology industry, including trends, market dynamics, emerging technologies, cloud computing and competitive landscape.
  • Stay current with industry developments to provide valuable insights to customers.
  • Comprehensive knowledge of the company's products and services, including a deep understanding of their features, capabilities, and how they address customer needs.
  • Be able to communicate the value proposition effectively.
  • Understanding of customer personas, industries served, market segments, and specific customer pain points and objectives.
  • Understand industry-specific regulations and challenges that may impact customers.
  • Experience in customer success methodologies, frameworks, and best practices.
  • Keep up to date with evolving strategies and industry standards to continuously improve customer success programs.
  • Knowledge of financial metrics related to customer success, including customer lifetime value (CLV), churn rates, and the impact of customer success on revenue growth.
  • Leadership skills, including experience in orchestrating the associated account team members for customer success.
  • Effective collaboration with various departments, including sales, product development, technical support, and marketing, to ensure alignment between customer success efforts and the overall business strategy.
  • Awareness of industry-specific regulations, data privacy laws, and compliance requirements that may affect customer success activities, especially if your company operates in regulated sectors.
  • Knowledge of HPE's GreenLake offering, Advisory and Professional services and Managed Services
  • Understanding of Public Cloud Architecture and Operations principles
  • Understanding of ITIL/ITSM
  • Understanding of Agile and DevOps concepts and methods.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#greenlakecloudplatform, #operations, #sales

Job:

Sales

Job Level:

Expert"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 151,000 - 312,000 in California & New York // 132,500 - 312,000 in Alabama & Connecticut & District of Columbia & Florida & Georgia & Illinois & Iowa & Louisiana & Missouri & Nevada & New Jersey & North Carolina & Pennsylvania & Rhode Island & Texas & Washington & Wyoming
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 80%/20%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE's attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendorswill never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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