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Manager Of Customer Success Jobs in Indiana (NOW HIRING)

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... They should bring the kind of energy and adaptability that thrives in a startup-like environment.

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... They should bring the kind of energy and adaptability that thrives in a startup-like environment.

Genesys

Own the end-to-end success of a portfolio of strategic enterprise accounts, aligning customer priorities with success plans that support value realization, retention, adoption, and long-term ...

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All JobsOf Customer Success JobsManager Of Customer Success JobsManager Of Customer Success Jobs in Indiana

Manager Of Customer Success information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do manager of customer success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for manager of customer success in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What do Manager Of Customer Success managers get paid?

Manager of Customer Success salaries typically range from $70,000 to $130,000 annually, depending on experience, industry, and location. Senior managers or those in high-demand sectors can earn higher compensation, often including bonuses and benefits. Compensation may also reflect skills in customer relationship management tools and leadership abilities.

What are the most commonly searched types of Of Customer Success jobs in Indiana?

The most popular types of Of Customer Success jobs in Indiana are:

What are popular job titles related to Manager Of Customer Success jobs in Indiana?

For Manager Of Customer Success jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager Of Customer Success jobs in Indiana look for?

The top searched job categories for Manager Of Customer Success jobs in Indiana are:

What cities in Indiana are hiring for Manager Of Customer Success jobs?

Cities in Indiana with the most Manager Of Customer Success job openings:

Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Customer Success Manager

Wiers Fleet Partners, Inc.

Carmel, IN • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description
Customer Success Manager - Fleet Partner Program
Wiers Fleet Partners | Remote Available | Full Time | $75k -90k Salary
Medical, Dental, Vision, 401K, Paid Vacation
Join Our Growing Team! Learn more at www.jointeamwiers.com
Growth Opportunity. Technical Training. Career Development.
You are a customer-focused professional with experience in fleet operations, customer success, or account management who thrives on building relationships and ensuring exceptional customer experiences.
Wiers Fleet Partners is adding a Customer Success Manager to join our Fleet Partner Program team and champion the success of our growing Fleet Partner network. This is your opportunity to be the cornerstone of customer satisfaction and retention for an industry leader dedicated to excellence and innovation.
In This Role, You Get:
  • The opportunity to guide Fleet Partners through their journey from onboarding to long-term success
  • A direct impact on customer satisfaction and business growth
  • To leverage cutting-edge AI technology to enhance customer communications
  • To build lasting relationships with diverse fleet operations
  • To influence process improvements and program enhancements
  • To collaborate with cross-functional teams to deliver exceptional results
  • To work in a modern office environment with energetic teams
  • Career growth opportunities

Together, we make #TRUCKSROLL!
Who We Are:
Wiers is a family-owned, fast-growing company that operates Mobile Service, Fleet Partner Service Centers, and International Truck Dealerships in Colorado, Georgia, Illinois, Indiana, Kentucky, Michigan, Ohio, Tennessee, Texas, and Wisconsin. 2026 expansion includes Florida, South Carolina, North Carolina, Missouri, Pennsylvania, and Minnesota.
Since 1964, we have kept commercial vehicles on the road. With a legacy built on trust, quality, and unparalleled service, Wiers is a leading provider of specialized fleet maintenance and repair solutions, serving businesses nationwide. Our commitment to innovation and excellence has solidified our reputation as an industry leader in fleet service.
Cutting-Edge Technology:
Work with state-of-the-art tools including AI-powered analytics and our proprietary Virtual Assistant platform that allow you to deliver exceptional customer experiences and stay ahead in the rapidly evolving commercial vehicle industry.
Professional Growth:
Your development is a priority at Wiers. We offer continuous training and career advancement opportunities to help you reach your full potential.
Collaborative Environment:
Be part of a team that values communication, collaboration, and respect. Our culture fosters teamwork and encourages the exchange of ideas to continuously improve customer experience.
Impactful Work:
Your work at Wiers directly contributes to keeping essential vehicles on the road, supporting businesses and communities across the country. You'll be the vital link between our Fleet Partners and our service excellence.
Comprehensive Benefits:
Enjoy a competitive salary, robust benefits package, and the support you need to balance your professional and personal life.
Here's What You Can Expect When You Join the Wiers Team:
The Customer Success Manager is responsible for ensuring the success and satisfaction of our Fleet Partner Program customers throughout their entire journey with Wiers. This person will orchestrate seamless onboarding experiences, leverage AI technology to enhance communications, coordinate preventative maintenance adherence, and serve as the primary champion for customer needs. You'll work closely with operations teams across all Wiers markets to deliver consistent, exceptional service that aligns with our brand promises. An ideal candidate will preferably reside in Indianapolis, IN and be open to regular travel.
What You'll Do:
  • Champion Customer Success: Conduct regular in-person visits with Fleet Partners to strengthen relationships and proactively address issues
  • Drive Exceptional Onboarding: Ensure new Fleet Partners are onboarded correctly and timely, setting the foundation for long-term success
  • Optimize Maintenance Operations: Coordinate with Service Center Managers and dedicated technicians to ensure preventative maintenance schedules are adhered to, maximizing fleet uptime and customer satisfaction
  • Resolve Customer Challenges: Provide expert guidance on invoice questions, assist customers through complex repair decisions, and serve as the go-to resource for ad hoc customer needs
  • Leverage Technology: Use our Virtual Assistant platform, AI tools, and data analytics to provide customers with actionable insights and transparent communication

What We're Looking For:
  • 3-5 years of experience in customer success, account management, or fleet operations within the commercial vehicle, fleet service, or related industries
  • Strong project management skills with the ability to coordinate multiple stakeholders and deliverables
  • Excellence in written and verbal communication with the ability to translate technical information for diverse audiences
  • Experience with CRM systems (HubSpot highly preferred) and comfort with adopting new technologies including AI tools
  • People-first mindset with the ability to build trust quickly over the phone, in person, and via email.
  • Problem-solving aptitude with a solutions-oriented approach to customer challenges
  • Bachelor's degree preferred or equivalent combination of education and experience

Must Haves:
  • A CAN-DO attitude - You'll make it happen
  • Commitment to learning - You want to know more
  • Team Player - You work well with others
  • Self-starter with attention to detail - You do the right things, right
  • High level of professionalism and integrity - You are reliable

Benefits:
  • Salary $75-90K - based on experience
  • Vacation Plan starts at 2 weeks per year plus 7 paid holidays
  • Medical, Dental, and Vision Insurance
  • Short Term Disability Insurance
  • Company paid Life and Long-Term Disability Insurance
  • 401(k) retirement plan with matching contribution
  • Fitness membership reimbursement

Take the Lead in Your Career:
If you're a customer success professional with a passion for excellence and the ability to drive exceptional customer experiences, we want to hear from you. Embrace this exciting opportunity to shape the future of fleet services with Wiers Fleet Partners.
To learn more about us at www.wiers.com

Apply