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Manager Of Customer Success Jobs in Indiana (NOW HIRING)

EDB

Principal Customer Success Manager

Indianapolis, IN · On-site

EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities ... For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM ...

Grote Industries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... They should bring the kind of energy and adaptability that thrives in a startup-like environment.

groteindustries

Customer Success Manager

Madison, IN · On-site

The Customer Success Manager will oversee the day-to-day customer interactions for our growing ... They should bring the kind of energy and adaptability that thrives in a startup-like environment.

Okta, Inc.

Customer Success Manager, SLED

Elkhart, IN · On-site

Customer Success Manager Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new ...

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Manager Of Customer Success information

See Indiana salary details

$30.9K

$79K

$133.2K

How much do manager of customer success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for manager of customer success in Indiana is $79,041.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What does a manager of customer success earn?

A manager of customer success typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. They often receive bonuses or incentives based on team performance and customer satisfaction metrics.

What does a manager of customer success do?

A Manager of Customer Success leads a team focused on ensuring that customers achieve their desired outcomes while using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and loyalty, often by overseeing onboarding, support, and engagement initiatives. This role also involves analyzing customer feedback, identifying opportunities for improvement, and collaborating with other departments such as sales and product development to address customer needs. Ultimately, the Manager of Customer Success aims to create long-term, positive relationships with clients to drive business growth.

What are the key skills and qualifications needed to thrive as a manager of customer success, and why are they important?

To thrive as a Manager of Customer Success, you need expertise in customer relationship management, data analysis, and a strong understanding of customer lifecycle strategies, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data visualization software is typically required. Exceptional communication, leadership, and problem-solving abilities distinguish top performers in this role. These skills and qualifications are crucial for driving customer satisfaction, retention, and overall business growth.

How does a manager of customer success typically collaborate with sales and product teams to enhance the customer experience?

Managers of Customer Success frequently work closely with sales and product teams to ensure a seamless customer journey. They share customer feedback and insights with product teams to help guide feature development and improvements, and coordinate with sales to align expectations set during the sales process with ongoing support. This cross-functional collaboration helps deliver a consistent, positive experience for clients and often involves regular meetings, joint strategy sessions, and shared performance metrics. By fostering open communication, Customer Success Managers help bridge gaps between teams and advocate for the customer's voice within the organization.

What is the difference between Manager Of Customer Success vs Customer Success Specialist?

AspectManager Of Customer SuccessCustomer Success Specialist
Required CredentialsBachelor's degree, experience in customer success or account managementBachelor's degree, entry-level experience in customer support or success
Work EnvironmentOversees teams, develops strategies, manages customer relationshipsHandles customer inquiries, provides support, maintains customer satisfaction
Employer & Industry UsageUsed in SaaS, tech, and service industries for team leadership rolesCommon in customer support centers, SaaS companies, and client services

The Manager Of Customer Success typically leads teams, develops strategies, and manages customer relationships at a higher level. In contrast, a Customer Success Specialist focuses on direct customer support and satisfaction. Both roles require customer service skills, but the manager position involves leadership and strategic planning, while the specialist role emphasizes day-to-day customer interactions.

What are the most commonly searched types of Of Customer Success jobs in Indiana? The most popular types of Of Customer Success jobs in Indiana are:
What are popular job titles related to Manager Of Customer Success jobs in Indiana? For Manager Of Customer Success jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Of Customer Success jobs in Indiana look for? The top searched job categories for Manager Of Customer Success jobs in Indiana are:
What cities in Indiana are hiring for Manager Of Customer Success jobs? Cities in Indiana with the most Manager Of Customer Success job openings:
Manager Of Customer Success jobs near you
Infographic showing various Manager Of Customer Success job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,041 per year, or $38 per hour.

Director of Customer Success (Workday Product)

Kainos

Indianapolis, IN • On-site

Full-time

Posted 7 days ago

Job description

Join Kainos and Shape the Future
At Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
About the Role
The Director of Customer Success - North America is responsible for leading and scaling the Customer Success function across the North American region, driving customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio.
Reporting to the Chief Customer Officer, the role leads a team of Customer Success Managers and is accountable for ensuring customers achieve measurable business outcomes, realise value from their investment, and remain engaged advocates of Kainos. The Director will partner closely with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience and predictable retention outcomes.
This is a strategic leadership role that combines people leadership, customer engagement, operational excellence, and commercial accountability.
Key Responsibilities
Customer Retention & Value Realisation
  • Own Gross Revenue Retention (GRR) and customer health outcomes across the North America portfolio.

  • Drive a proactive, outcome-focused customer success strategy that identifies and mitigates renewal and adoption risks early.

  • Ensure customers achieve measurable business value through structured success planning, executive engagement, and value realization programs.

  • Lead regional renewal readiness and retention planning in partnership with Account Directors and Customer Operations.

Customer Success Leadership
  • Build, lead, and develop a high-performing team of Customer Success Managers.

  • Establish clear goals, performance expectations, and development plans aligned to business objectives.

  • Foster a culture of customer obsession, accountability, continuous learning, and collaboration.

  • Create succession plans and talent development pathways to support organizational growth.

Customer Engagement & Advocacy
  • Build executive-level relationships with strategic customers across the region.

  • Sponsor key customer escalations and lead recovery plans where required.

  • Support the development and execution of Customer Advisory Boards, customer communities, advocacy programs, and executive briefings.

  • Act as a customer champion across the business, ensuring customer feedback influences product and service decisions.

Operational Excellence
  • Drive consistent adoption of customer success methodologies, playbooks, lifecycle management processes, and customer health frameworks.

  • Leverage customer intelligence, health scoring, and data insights to prioritize investments and actions.

  • Partner with Customer Operations to improve reporting, forecasting, segmentation, and customer lifecycle management.

  • Use automation and AI-enabled capabilities to increase scale and efficiency while preserving customer outcomes.

Cross-Functional Leadership
  • Partner with Professional Services, Support, Product, Sales, and Marketing leaders to deliver joined-up customer outcomes.

  • Align customer success activities with broader growth, expansion, and product adoption objectives.

  • Provide insight and recommendations to senior leadership on retention trends, customer sentiment, risks, and opportunities.

What We're Looking For
Essential Experience
  • Proven experience leading Customer Success teams within a SaaS, subscription, or product-led technology business.

  • Demonstrated success driving customer retention, adoption, and value realization at scale.

  • Experience managing managers and leading geographically distributed teams.

  • Strong track record of executive customer engagement and relationship management.

  • Experience implementing customer success methodologies, health models, and customer lifecycle frameworks.

  • Commercial understanding of subscription revenue, renewals, retention, and expansion motions.

  • Strong analytical and data-driven decision-making capabilities.

Skills & Attributes
  • Customer-centric leader with a passion for delivering measurable outcomes.

  • Strategic thinker who can translate vision into operational execution.

  • Strong coaching and leadership capability.

  • Excellent communication, stakeholder management, and influencing skills.

  • Comfortable operating in a fast-growing, evolving environment.

  • Highly collaborative with a bias for action and continuous improvement.

Desirable
  • Experience within the Workday ecosystem.

  • Experience with customer success platforms such as Gainsight.

  • Knowledge of enterprise HR, payroll, workforce management, or compliance solutions.

  • Experience leading AI-enabled or digital customer success initiatives.

Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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